IPod is not recognized by Windows, iTunes or Device Manager

I'm running Windows XP with external hard drive. When hard drive is connected, iPod will not sync and I get message stating "USB Device Not Recognized. One of the USB devices had malfunctioned..."
When disconnect, iPod will sync. However, iTunes is on external drive; therefore musc is not syncing onto iPod. I've attempted the 5 R's as well as searching for iPod in Device Mananger. When iPod is conncected, it is listed in Devce Manage as "Unknown Device." Articles to solve recommend relettering device, bu how do I get it to be recognized by Device Manager?

I HAVE A SIMILAR PROBLEM TO THAT I JUST BOUGHT MY 30GB IPOD VIDEO ABOUT 4 HOURS AGO, SINCE THEN I HAVE BEEN REALLY STRUGGLING TO INSTALL IT. A SOON AS I GOT IT, I DID EXACTLY WHAT IT SAID, I WENT TO WWW.APPLE.COM/IPOD/START AND DOWNLOADED THE NEWEST ITUNES VERSION. THEN I PLUGGED IN MY IPOD TO MY COMPUTER, AND ALL THAT HAPPENS IS A LITTLE BUBBLE OPENS UP AND SAYS "FOUND NEW HARDWARE" WHEN I CLICK THAT, IT OPENS UP, AND I CLICK "INSTALL THE SOFTWARE AUTOMATICALLY" WHERE IT SAYS IT, THEN I CLICK NEXT AND WAIT. AFTER, IT SAYS "THE HARDWARE WAS NOT INSTALLED BECAUSE THE WIZARD CANNOT FIND THE NECESARRY SOFTWARE".AFTER I WENT TO WWW.APPLE.COM TO FIND OUT WHAT THE PROBLEM WAS, I'VE LOOKED THROUGH AND READ EVERY ARTICLE THAT CAN PERTAIN TO MY SITUTAION, BUT NONE HAVE HELPED ME I AM DISPLEASED TO SAY, THE LAST ARTICLE I READ WAS THIS ONE:
http://docs.info.apple.com/article.html?artnum=305136
BUT EVEN THAT DOES NOT HELP ME BECAUSE WHEN I GET TO STEP 8 WHICH SAYS "Locate the iPod in this list. In some cases one of the entries will have "iPod" in its name. If no such entries are present, the iPod is most likely represented by "USB Mass Storage Device." I LOOK FOR WHERE IT SAYS "IPOD" OR "USB MASS STORAGE DEVICE" UNDER "UNIVERSAL SERIAL BUS CONTROLLERS, AND CANNOT FIND EITHER THING..I HAVE RESTARTED MY COMPUTER A NUMBER OF TIMES, I HAVE EVEN UNISTALLED ITUNES THEN REINSTALLED IT I HAVE STRETCHED EVERY OPTION AND NOTHING HAS WORKED..CAN SOME ONE PLEASE HELP ME??..I HAVE BEEN TRYING TO SOLVE THIS PROBLEM FOR 4 HOURS STRAIGHT STOPPING ONLY TO GO TO THE BATHROOM AND GRAB A BITE TO EAT..

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    I HAVE A SIMILAR PROBLEM TO THAT I JUST BOUGHT MY 30GB IPOD VIDEO ABOUT 4 HOURS AGO, SINCE THEN I HAVE BEEN REALLY STRUGGLING TO INSTALL IT. A SOON AS I GOT IT, I DID EXACTLY WHAT IT SAID, I WENT TO WWW.APPLE.COM/IPOD/START AND DOWNLOADED THE NEWEST ITUNES VERSION. THEN I PLUGGED IN MY IPOD TO MY COMPUTER, AND ALL THAT HAPPENS IS A LITTLE BUBBLE OPENS UP AND SAYS "FOUND NEW HARDWARE" WHEN I CLICK THAT, IT OPENS UP, AND I CLICK "INSTALL THE SOFTWARE AUTOMATICALLY" WHERE IT SAYS IT, THEN I CLICK NEXT AND WAIT. AFTER, IT SAYS "THE HARDWARE WAS NOT INSTALLED BECAUSE THE WIZARD CANNOT FIND THE NECESARRY SOFTWARE".AFTER I WENT TO WWW.APPLE.COM TO FIND OUT WHAT THE PROBLEM WAS, I'VE LOOKED THROUGH AND READ EVERY ARTICLE THAT CAN PERTAIN TO MY SITUTAION, BUT NONE HAVE HELPED ME I AM DISPLEASED TO SAY, THE LAST ARTICLE I READ WAS THIS ONE:
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