Ipod nano 3rd generation only shows a red cross in a circle, how do i fix this as it wont connect to my laptop or reset?

My Ipod nano 3rd generation will not connect to my laptop or restart and all it has is a blank screen with a red cross in a circle. It says to go to the support website, but i have found no useful information. Can anyone help?

try getting the new software itunes

Similar Messages

  • HT2729 My 7th generation iPod nano won't allow me to sync videos from iTunes. How can I fix this?

    My 7th generation iPod nano won't allow me to sync videos from iTunes. How can I fix this?

    What video content works with iTunes and mobile devices?
    iTunes:
    Video content purchased from the iTunes Store.
    QuickTime and MPEG-4 movie files that end in ".mov", ".m4v", or ".mp4" and are playable in QuickTime Player.
    Video podcasts.
    iTunes Digital Copies.
    iTunes Store Movie Rentals (Requires iTunes 9 or later).
    Mobile Devices:
    Video content purchased from the iTunes Store.
    Videos that have been shared to iTunes using QuickTime Player (Mac OS X v10.6 Snow Leopard).
    Videos that have been re-encoded for iPod with QuickTime 7 Pro.
    Videos that have been re-encoded for iPod with iMovie, Final Cut Pro, and others. Refer to Exporting a movie from iMovie HD to iPod for an iMovie HD tutorial.
    Video Podcasts that have been created for mobile devices.
    Video files after using the iTunes File > Create New Version > Create iPod or iPhone version option.
    Video files after using the iTunes File > Create New Version > Create iPad or AppleTV version option (iPad and AppleTV only).
    See below for detailed movie specifications.
    iTunes  Store Movie Rentals (Requires iTunes 9 or later).
    Does the video need to be encoded in a special way?
    All mobile devices which iTunes can sync video to can play the following video formats:
    H.264
    File formats: .m4v, .mp4, and .mov
    Video: Up to 768 kbits/sec, 320 x 240, 30 frames per second (fps), Baseline Profile up to Level 1.3.
    Audio: AAC-LC up to 160 kbits/sec, 48 Khz, and stereo audio.
    MPEG-4
    File formats: .m4v, .mp4, and .mov
    Video: Up to 2.5 Mbits/sec, 480 x 480, 30 fps, Simple Profile.
    Audio: AAC-LC up to 160 kbits/sec, 48 Khz, stereo audio.
    Other formats may be supported by newer devices. The technical specifications can give additional details.

  • IPod Nano 3rd generation: Only plays songs recently downloaded to my iTunes Library

    iPod Nano 3rd generation (Version 1.1.3) for Windows
    Any song that I download onto the iPod shows up in its library, but when I try to listen to the songs, they won't play.
    The only songs the iPod will play are those that have just recently downloaded onto my iTunes library.
    If the new songs aren't on the iPod, then when I try to play a song, the "now playing" screen shows up, not showing any songs, and the playlist says "playing 1 of 0"

    Hi LeviBC,
    It sounds quite frustrating having your iPod only play certain songs, I am quite sure I would be unhappy in similar circumstances. Let's see if we can get you up and running.
    If you are having issues with your iPod nano (3rd generation) not playing some of your music, I would suggest troubleshooting using the steps found on this page -
    iPod - iPod nano (3rd generation) Troubleshooting
    http://www.apple.com/support/ipod/five_rs/nano3gen/
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • IPOD Nano V6 shuts off without cause after 20-50 seconds.  How do I fix this.

    Recently received a new V6 as a replacement for first generation.  When running songs, it shuts off after 20-50 seconds if the ipod is not continually hand held.  What gives.  How do I fix this.

    Make sure the headphones are plugged ALL the way in, meaning the white part of your earbuds is flush with the Nano.  You shouldn't see any of the silver from the plug still showing.
    B-rock

  • HT4061 My iPhone 3 screen will only show iTunes logo with a USB plug how do I fix this

    I need help my iPhone 3 screen only shows a iTunes logo and a USB plug

    The device is in recovery mode. See this support document. http://support.apple.com/kb/HT1808
    You may have to do this more than once.

  • HT1447 My ipod nano 3rd generation does not appear as a device on my Windows 7 on the new version of itunes. Only the music that I have purchased from itunes in the past shows on the screen.

    My ipod nano 3rd generation is not recognized by my Windows 7 laptop when I plug it in under itunes latest version

    Hi Matt00,
    thank you for your response. I followed the steps you suggested, but still no luck.   Is a the fact that I am using a notebook a problem? I have been doing more searching and it seems my HP Pavilion Notebook does not have a firewire port? 
    Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
    Hewlett-Packard HP Pavilion 17 Notebook PC
    iTunes 11.3.1.2
    QuickTime 7.7.5
    FairPlay 2.6.15
    Apple Application Support 3.0.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.1.2.6
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number xxxxxx
    Current user is not an administrator.
    The current local date and time is 2014-08-23 22:37:26.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Device Connectivity Tests ****
    iPodService 11.3.1.2 (x64) is currently running.
    iTunesHelper 11.3.1.2 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    No Universal Serial Bus Controller found.
    No FireWire (IEEE 1394) Host Controller found.
    Connected Device Information:
    IPOD (G:\), iPod nano (3rd Generation) running firmware version 1.0.3
    Serial Number: xxxxxx
    Bus Speed: 61440
    Most Recent Devices Not Currently Connected:
    iPhone 4S running firmware version 7.1.1
    Serial Number: xxxxx
    **** Device Sync Tests ****
    No iPod, iPhone, or iPad found.

  • HT1384 My ipod nano 3rd generation, when connected by usb, does not show up in itunes, does not show up on my computer, does not seem to charge by the wall charger. It just has a black screen. Any ideas for me?

    My ipod nano 3rd generation, when connected by usb, does not show up in itunes, does not show up on my computer, does not seem to charge by the wall charger. It just has a black screen. Any ideas for me?
    I've run diagnostics. Can't find device. I've tried resetting. The toggle has been turned on and off.

    Cable works fine on my other iPod. Reset by pressing menu and center button together for 6-10 seconds. Left it to charge for many hours. Started acting up while running. Suddenly the music stopped playing but my Nike + was still working for the rest of my run. Took it straight it home and plugged it in to the wall to recharge since the battery was fairly low. Looked like it recharged ok but then screen went blank and now does it not show up on iTunes, does not seem to recharge by the wall charger (apple wall charger plugged into a surge protector in India). I have turned the hold switch off and on many times.
    Sounds like a repair issue, which is not easy to do in India :(

  • My Ipod nano 3rd generation will not sync with itunes or show up on windows, but other ipods do when connected

    My Ipod nano 3rd generation will not sync with itunes or show up on windows, but other ipods do when I connect them using the same setup.

    Hey Biglou1,
    Thanks for the question, and welcome to Apple Support Communities.
    I understand that your iPod nano(3rd generation) is not recognized in iTunes. The following troubleshooting assistant may provide a resolution:
    Apple - Support - iPod - iPod nano (3rd generation) Troubleshooting
    http://www.apple.com/support/ipod/five_rs/nano3gen/
    If the above did not resolve your issue, choose an applicable article below that best describes your issue.
    Windows
    iPod appears in Windows but not in iTunes
    iPod not recognized in 'My Computer' and in iTunes for Windows
    iTunes reports that "iTunes cannot recognize this iPod at this time"
    Thanks,
    Matt M.

  • 1 iPod Nano 3rd generation and 2 user accounts on Mac Mini

    My husband and I share our Mac Mini and we log in under separate user
    names. He is the administrator for the computer. My problem started
    when I initially purchased Phase and I could not upload it to my
    iPod Nano 3rd generation. So in an effort to demonstrate the problem I had my husband log
    in to the Mac Mini under his user name and then logged into the
    iTunes store using my account information and bought Scrabble. He was
    able to upload Phase to the iPod but then when I logged into my user
    name on the Mac Mini and went to the iTunes store I could only see
    Scrabble (not Phase) and in order to download it I was forced to sync
    my Games on the iPod which overwrote the Phase game. So now I only
    have Scrabble on my iPod and I can't see Phase in my iTunes account.
    How do I remedy this?

    Hello HernanOtt,
    Depends on where you have it serviced.  Here are Apple's repair quotes.
    http://www.apple.com/support/ipod/service/prices/
    You would probably save a lot of money by having a 3rd party repair company do the job for you instead.  Just do a simple Google search for iPod repair and you'll get a plethora of results.
    B-rock

  • Does the iPod nano 3rd Generation charge and sync in an iPhone 3G Dock?

    I wanna bye an iPhone 3G Dock. Now I have the question if I can connect my iPod nano 3rd Generation to the new dock for syncing and charging. On Apples homepage is the campatibility status set to only iPhone 3G, but I question this because older docks, like the one for the old iPod Photo works with other iPods as well.
    The dock connector on the iPhone 3G dock seems to be the same as the one on the charging cable and that cable has to be inserted in the dock. So why should it not work?
    I know I could bye the iPhone 3G cradle for the universal dock I already have, but I want to have the ability to make speakerphone conversations with the iPhone in the dock. That only works well with the original iPhone 3G dock.
    Can someone help me?

    Bit late on the old reply, but i'm using a different Apple Dock for my Nano. I have the Universal one,but it looked so big for the little Nano. I stumbled across an iPhone one by mistake, but only cost me £7 delivered, brand new.
    So in answer to your question, yes. And it enables me to get a skin on the iPod and still use the dock...

  • Using Apple Earphones with Mic and Remote with Ipod Nano (3rd generation)

    Hi, I'm just wondering if there is any way i can make the Ipod Nano(3rd generation) compatible with the Apple Earphones with Mic and Remote. I know on the box it says the earphones are only compatible with a few ipods, like the 4th generation ipod nano. But Is there any program i can download or use to allow the ipod to recognize the earphone remote and mic?
    Thanks a lot.

    I'm quite convinced the answer is no for that Apple mic.
    I do believe recording is possible on the Nano 3G with the right attachment. But I don't think the sound comes through the headphone jack the way they do on the nano 4G and iPhone 3G/touch.
    This review http://www.macworld.com/article/60004/2007/09/3gipodnano.html says it's possible, but when I look at "Belkin, Griffin Technology, and XtremeMac" I don't find much... doesn't sound like they worked very well ... the iKaraoke is compatible

  • Ipod nano 3rd generation won't turn on

    iPod nano 3rd gen.   Suddenly stopped working, Should I assume it is shot or anyone have any solutions.
    Was recently working, then a white screen and static.   Wont power on, and iTunes does not recognize it. 

    Howdy maggie63,
    It sounds like your iPod nano will not turn on, or respond to anything. I want to recommend 2 things here.
    First, reset the iPod with these steps:
    Reset
    To reset your iPod:
    1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
    2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
    Tip:
    If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
    If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.
    If that does not work I would next try to restore the iPod with iTunes:
    1. Make sure you've reinstalled the latest version of iTunes.
    2. Open iTunes, and then connect your iPod to your computer.
    3. After a few moments, it will appear in the source list in iTunes. If the iPod's display doesn't show "Connected" or "Do not disconnect" you may need to put the iPod into disk mode to proceed.
    4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
    5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:
    Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
    Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod, even though a newer version is available.
    Restore Option 3: Use Newest Version - Restores with latest iPod Software version on your computer.
    Restore Option 4: Restore and Update - Restores with latest iPod Software version on your computer.
    6. A message will appear prompting you to enter an administrator's name and password.
    7. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
    8. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
    9. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.
    Both these bits of info are from this article named:
    iPod nano (3rd generation) Troubleshooting Assistant
    http://www.apple.com/support/ipod/five_rs/nano3gen/#
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

  • HT1460 Where can I get ipod nano 3rd generation games in iTunes?

    I am trying to look for games that I can play on my iPod Nano 3rd generation but all I found was apps for the ipad,iphone,itouch only.Please help!!

    NOOOOOOOOOOOOOOOOOOOOOOOOOOO....and i finally found out that you can install games(a little late,i know).......AH WELL!!!!*learns to forget dis n GET ON WITH LIFE*
    BUT thanks soooo much for replying, it totally cleared things up!!!!:D

  • I keep getting the message sync complete but my ipod nano 3rd generation is not syncing any ideas. I have used 3 different cables, reinstalled itunes

    I keep getting the message sync complete but my ipod nano 3rd generation is not syncing,  any ideas. I have used 3 different cables, reinstalled itunes to the latest version.  My nano shows in the side bar of i tunes

    There are instructions for starting it on this page : http://support.apple.com/kb/TS1567

  • Ipod nano 3rd generation straight up died.

    I possess an ipod nano 3rd generation that just stopped working altogether. The screen is black and no buttons are doing anything. I've had it freeze up to where it stops working and the backlight stays on, all i had to do was wait for it to die then plug it in. This time however is different. No buttons are working, it was at 80% charge when i checked like 2 minutes before it died, and it wont respond to anything. At first i tried what i always do, which is just plug it into the wall and it'll turn back on, but it didnt respond to it. I've had it for almost 5 years and it's had that clear protection case on it the entire time. My computer and even iTunes doesnt recognize it either, it only sees the cord used to plug it in but says theres nothing on the other end. Please respond, i essentially have a very expensive piece of scrap metal now.

    iPod Repair Tutorials
    iTunes & iPod Hints & Tips
    Take the iPod Nano to an Apple store or an AASP.  Whichever is more convenient for you.

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