IPod Nano 4 Gb: Fire wire message on the display + no power off: need help

I have a new iPod 4Gb since a month until now not able to optimize the usage. The iPod keep on displaying the following message (after reset and update of the software):
"FireWire Connections are not supported. To transfer songs. Connect the USB cable provided. Press center to dismiss"
When I push the Dismiss buttom immidiatly the message pops up again. After reset at the PC site still the same.
Additional to this problem I can not swith the dam thing off. The Pause/Play buttom is not reacting. We use the iPod and Ipod shuffle in our Quality assurance test enviroment.
Start and stop a song is no problem.
Windows 2000

I would make sure your PC doesn't have any viruses on it. Then bring your iPod in to the apple store to have them check it out. May be just a simple fix or you got a bad iPod. Doesn't happen that often but with any piece of hardware it can happen.

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