Ipod Nano not recognized by itunes but appears on the explorer. Log message

My ipod doesn't appear on itunes but is recognized by windows. It used to work before.
I have found several answers to this problem but no one can't solve the problem : 5R, Terminal Service, Ipod Service, Restore, Reset, Usb, Last version of Itunes....
With the last version of Itunes, I have launched the diagnotisc and the result is four green led.
I have recorded the log file and into this one there are few message that show errors (I have copied only interesting messages):
[SERVICE: 0x140,08:48:25 ERROR] Did not find first letter of stage
[SERVICE: 0x980,08:51:21 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x980,08:51:21 INFO] File does not exist!
[SERVICE: 0x980,08:51:21 INFO] [1] CreateFileW error 0x3
[SERVICE: 0x980,08:51:21 INFO] [1] WriteNewPrefs FAILED!
[SERVICE: 0x980,08:51:21 INFO] [1] ReadDevicePreferences() failed!
I can't understand these messages but I have the feeling that they have a relation with the hidden file Preferences store in ipod_control\device
When I tried to open Preferences with "bloc note" of windows it doesn't work. Maybe this file is corrupted seen that I can open the file "SysInfo" which is in the same repertory. When I format the Ipod with FAT32, these files reappeared with the next power on and I have always same problem.
Does anyone know if this file "Preferences" is readable with a valid iPOD?
What mean "Did not find first letter of stage?" of the log message?
Thanks for your answers,
Nicolas

If its brand new and doing this, return it with receipt.

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