IPod not found by PC or iTunes

Hi, My sons ipod has always worked well. Suddenly, it is not recognised by itunes or the pc - windows xp. I took it to the apple shop where they conncected it to their pc and it instantly tried to sync but my pc wont find it in device manager or anywhere. i have done all the diagnostics and suggestions several times that the apple help suggest but got nowhere. i am seriously thinking I have to get a new ipod...any ideas? I have downloaded itunes 10....we have 3 other ipods which all work fine on all different profiles on the same pc. I have tried to connect to another pc but that doesnt find it either. this is driving me potty.
cheers

https://discussions.apple.com/message/17698497#17698497

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IPod not found by computer or iTunes

about a month ago my iPod nano (3rd gen) just stoppoed working out of know where, and then all of sudden it came back on about two weeks later. Ever since then it has not showed up in iTunes or as a device on my computer.

I am no expert but I think many of the problems of getting the Ipods to talk to PCs (especially XP and Dell machines) is may br due to the problem that apparently some PCs can only recognise one USB2 device at a time (eg Dell 5100 with XP) - apparently most USB devices are USB1! It was only by unplugging my USB2 wireless connetcion that my Ipod started to work, before I tried this all I kept getting was 'Unknown device'. Looks like some printers are also USB2 so unplugging it solves the problem. I must confess it is a complete mess as 1000's are on forums reporting the same problem. I guess Microsoft will blame Apple who will blame the PC makers and its us who suffer.....

Ipod not found in windows or itunes

I just bought an 30 gig ipod a couple days ago, but whenever I try to plug it into the computer nothing happens. It is in one of the main USB ports in the back of my case, and i've tried every one of them, ive done the 5 R's , and everything else that the FAQ said. Is it a problem with iTunes or is it my computer in general?It didnt come with a CD so i couldnt use that. Any ideas? heres the diagnostic
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
ASUSTeK Computer INC. A7N8X-E
iTunes 7.0.1.8
iPodService 7.0.1.8 is currently running.
iTunesHelper 7.0.1.8 is currently running.
Current user is an administrator.
Connected Storage Devices:
IDE\DiskWDCWD800JB-00ETA0_____________________77.07W77, Bus Type ATA, Bus Address [0,0]
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller, PCI bus 0, device 2, function 0. Device is working properly.
IEEE 1394 Host Controllers:
OHCI Compliant IEEE 1394 Host Controller, PCI bus 0, device 13, function 0. Device is working properly.
Windows XP

Same for me but intermittent. Plug in ipod (Brand new 80gb 5.5 Gen), Dell PC bleeps but Itunes doens't recognise it. Go through all the fixes, reboot etc. Plug in ipod and PC recognises it but gives the "iPod corrupt" error and tries unsucessfully to restore...as documented elsewhere in this discussion forum
Complain to Apple...they try to fix over phone with no success and then replace the iPod as faulty. Wait a week, new iPod turns up....plug it in and guess what "iPod corrupt" and tries to restore...fails and ejects the iPod, leaving it in recovery (i.e. screwed up) mode. The iPod now says "ipod needs restoring, connect to your computer". Thanks Apple.
I have heared a rumour that swapping our the USB card may help, so I'm going to try that this evening, plus disabling norton etc which apparently can screw up the restore process. If this doesn't work, myself and Applecare are going to be having a tense conversation on Saturday morning as they have shipped me another faulty iPod. I was going to replace my Dell with an iMac but now having second thoughts.....

I tried to set up my new ipod shuffle and a error message popped up saying Ipod not found cannot update. I can't sync my ipod now but it is showing on itunes. What should I do?

I bought a new 4th gen ipod shuffle and tried to sdet it up last night. I installed the latest itunes software and started to sync my ipod, but error boxes kept popping up saying ipod not found cannot sync. It was showing in itunes, then it would disappear, then it would come back. I am not very good with computers so I don't know what to do. Can someone help?

Do you have an iCloud backup? If you backed up your old phone to iCloud you can go to Settings>General>Reset>Erast All Content & Settings (which will erase your phone), then go back through the setup screens again and when prompted choose Restore From iCloud Backup. However your backup won't contain everything in your iTunes library (such as your music) so you'll need to be able to sync with your computer unless you purchased everything from iTunes and want to redownload it to your phone.

When my ipod nano is plugged into my computer it says ipod not found

My ipod nano no longer connects to computer. It still works when playing elsewhere and Itunes is working as well. It is exempt from firewall so that's not the problem. Not sure if my ipad or iphone will connect. I am afraid to test them at this point. I tried another usb cable (Apple) so that's not the problem. Diagnostics says ipod not found.

Hi patricia jfrommonee,
Welcome to the Apple Support Communities! The following resources provide troubleshooting steps if your iPod is not recognized by your Windows 7 computer and iTunes:
iPod nano: Error message saying that iPod could not be identified properly - Apple Support
http://support.apple.com/en-us/HT203350
iPod: Appears in Windows but not in iTunes - Apple Support
http://support.apple.com/en-us/TS1363
iTunes reports that "iTunes cannot recognize this iPod at this time" - Apple Support
http://support.apple.com/en-us/HT203166
Thanks,
Matt M.

Quicktime not found message when starting Itunes

I've been using Itunes for a few years now, and recently I noticed a problem. Now every time I try to open Itunes it tells me quicktime was not found, and to reinstall Itunes. I have reinstalled both Itunes and Quicktime several times, and with each attempt I reccieve the same quicktime not found message. If anyone has any idea how to correct this problem, please post your responses. Thank you. Oh, and if it makes any influence whatsoever, I have windows xp
thank you!

Hello the following article below will assist with a more thorough cleaning of Apple Software.
The following Apple programs should be uninstalled in the order listed to reduce the amount of reboots needed. Keep in mind not all programs in the list below will be listed in your Add/Remove or Programs and Features list. So if you can not find the exact name or something similar then continue down the list.
If you have never uninstalled Apple software below by removing all the programs listed but always just removed iTunes and Quicktime. Try just the basic uninstall of what is listed. If it still does not work. Repeat the step and then check out link below.
1. Uninstall the following Apple Software in the following order to help reduce reboots
-Apple Mobile Device Support
-Apple Software Update
-Bonjour
-Windows iPod Updater (Name might be different but look for anything with the word iPod)
-MobileME Control Panel
-Quicktime
-iTunes
*Now reboot the computer
-If step above did not resolve. Repeat step above then follow article below
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926?viewlocale=en_US

IPod not found in iTunes on PC

hi all, ive got the same if not very similar question, When i Plug my Ipod (2nd gen/ 5th gen) into my windows 7 or 8 computer the ipod CAN be found in itunes BUT NOT in my computer..
hope someone can help cheers
<Subject Edited by Host>

Hey chu33s
If the iPod is not recognized in Windows, check out the following article to help isolate and resolve the issue.
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/TS1369
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Ipod not recognized by computer or itunes GETTING FRUSTRATED

My ipod nano 3rd gen. is not being recognized by my computer. Everything worked fine, then plugged it in to my laptop one day and all I might get are 3 beeps, but nowhere in my computer is it shown that it is there. Ii have tried reinstalling itunes, the "5 R's", rebooting my computer, nothing is working. I am finding more and more posts of people having this trouble, and nowhere have I found that apple has actually offered a solution. Does any one have any ideas on how to fix this? It would really be nice to be able to sync and charge my ipod again.
Thanks for any help you could offer.

Hello Triguy60,
Thank you for contacting Apple Support Communities.
The following article have information that would be useful in sorting out your issue with the iPod not being recognized:
iOS: Device not recognized in iTunes for OS X
http://support.apple.com/kb/TS1591
USB and FireWire Quick Assist
http://support.apple.com/kb/HT1151
iPod nano (5th generation) Troubleshooting Assistant
http://www.apple.com/support/ipod/five_rs/nano5gen/
Regards,
Jeff D.

Library not found after upgrading to iTunes 7, old libraries don't work

For the second time since iTunes 7 was released, I've been asked to upgrade and did so without issue on the first day of upgrading. When I shut my computer down and came back the next day, however, the library is not found when I attempt to launch iTunes. Before, I simply reverted to iTunes 6 and copy/pasted a "previous library" as the current library. Now, though, I have a new iPod and it needs iTunes 7 to run. I've tried copy/pasting a previous library to the iTunes Library folder with no luck.
90% of my music is in the .m4a format so I need iTunes to listen! Not to mention, I need it to update my brand new iPod. I really need help on this, can someone give any advice? Thanks in advance.

johnc86,
Are you following the instructions from this article in the Apple Knowledge Base, in particular the renaming of the .itl file from the Previous Libraries folder?

Files on 60GB iPod not found after updates to 1.2

Before I restore just thought I would check. My iPod is conflicted as to what is loaded. Problems occur after update of iTunes 7.0 and iPod updater 1.2.
Manually update is set. iTunes 7.0 says I have 6.0GB of Audio, 13.82GB of Video on a total capacity of 55.68GB iPod. However it also says I have 54.84GB of free space? All music and video files appear with the ! in iTunes, which means file not found.
However, all titles of the files appear on the iPod as if they were still there but just not readable? From the iPod's settings, under About, it shows I still have 1250 Audio file, 98 videos but 54.84GB of space available. If I try to play files in a playlist, it just breezes through the album art and titles like it can't read the files.
Reset, reboot and reinstall does nothing.
iPod is unusable, should I wait for another update?
Should I just restore and loose some stuff that was not backed up? (stupid on my part I know.)
Or does anyone else know of a possible trick I could try?
Dell Windows XP
Dell Windows XP

Applied Firmware Update 1.2.1 and it worked...
Thank you Apple for finally fixing a major problem
without ever acknowledging you had it...
or even indicating what you update fixed when you distibuted
it...
I think apple needs some lessons how to provide support...
without irritating its customer base...
All you have to do is communicate...
Respond with a message like "Known Problem" working on fix.
would do wonders... And having an apple employee update
the Discussions with an indication that you acknowledge
your user community is having a serious problem and thank them for continueing to wait for a fix..

When moving notes, iPod not found

Hello,
I like to put notes on my 4th gen iPod by dragging them into the notes folder under the iPod shown in My Computer.
Unfortunately, this icon is only there when I'm syncing my music in iTunes. So, for every note I want transfered I have to click 'sync' and then work like a madman dragging and dropping before it disappears.
How can I stop my iPod semi-ejecting itself like this?

my 4gb ipod nano is not seen in itunes so i cannot
restore it back to factory settings. I have done the
5r's resetting it putting it in disk mode,
reinstalling itunes everything. I downloaded ipod
updater software but it says that I MUST use itunes
and stops running. I cannot restore my ipod without
using itunes but itunes dosent see it. My ipod is
found in my computer and the ipod itself seems to be
working but I think the ipod lost some files itself.
How do I get around restoring it??!!! i tried using
my sons ipod and itunes sees it no problem and works
great. also when i plug my ipod in itunes starts
but never shows the ipod in devices.
acer 7100 Windows XP
I am having same problem---ipod not recognized and not shown as a device
Dell Latitude D800 Windows 2000 Laptop. I've tried about everything discussed. recently had virus scan installed--cpuld that be problem? Help!
Dell Latitude D800 Windows 2000 Laptop

5th Gen Ipod not recognized by windows or itunes. Have tried it all. Any Ideas?

Hello everyone. I have a 5th generation Ipod I recently purchased that I'm having what seems to be an common issue. When I connect the ipod to my computer via USB, the Ipod is not recognized in windows or Itunes. Occasionally the Ipod will charge when connected but not always. Though this is the same for the old wire I used and the new one I purchased today. Even when shown charging the Ipod is not recognized and there is no noise that a device has been connected. I have tried the 4 R's (without Restore) which I can't do, chaninging the drive letter, disabling start up software,uninstalling and reinstalling all Apple Software. I have tried connecting to another computer and have gotten the same result. When I check the diagnostic screen on the ipod it shows that a usb cable is detected. I have upgraded all my driver software, disabled and reenabled them. I'm almost 3 hours from the nearest store so that it out of the question. I'm curious if anyone has any other ideas and will try anything you think might be the issue and fix. Thank you for time.

From my experience, the only way you're gonna get a PC afflicted with this disease to work with a 5th gen nano is to roll back to an earlier version of iTunes. Those affected have been exhausted by this ongoing issue. To update or not to update? And I always say never update unless you have to, and turn off all that auto update mess!
I have two core2duo lappies running 32b vista. My workflow dictates 32b fyi. One is acer aspire running itunes v 11.1 (.0.126), 5th gen nano was originally formatted and works just fine on this machine to this day. My other is the bigger badder lenovo thinkpad and the 5th gen will NOT mount using any version of itunes past 11.0 (.1.12) Windows mounts it just fine. itunes is not having it. no shirt no shoes no service.
I have both a 4th and 5th gen nano. The 4th gen works great on both machines, I even successfully tested it with the latest version (11.1.5) before subsequent deletion on the thinkpad! Weird huh? I think my next experiment might be to restore my 5th gen w/ a Mac and theeeeen plug it into PC itunez.
I'm at a loss on the thinkpad. Scanned for intruders. Cut the Lenovo bloat. Executed system and reg maintenance. Took down msconfig to a safe mode + itunes level to attempt to resolve possible sw conflicts but to no avail. NO NO NO. Every single dang port, every time on the thinkpad. Has me feeling like others might get the same treatment by the next itunes update. :|
So in summary for me:
5th gen nano and thinkpad are a NoGo on 11.1^ last working version for me = 11.0.1
5th gen nano is working on an acer aspire 11.1.0 but no way in the world am I updating
4th gen nano is kicking 5th gen nano's @zz so what would make me want to buy a new ipod?

Ipod not read by Windows or itunes

I have an older ipod clickwheel. It worked beautifully until 10/15/08 when my computer ("computer A") automatically installed Windows Vista updates. When I connected my ipod to the computer's USB port, I got a nasty whirring sound and it did not appear in Windows or itunes. I toggled hold switch, reset and disconnected. I then connected it to my laptop ("computer B") and it worked perfectly. Now laptop has automatically installed Windows updates (Windows 2003, not Vista) and the ipod is doing same thing on that computer -- endless whirring, frozen up, not recognized by Windows or itunes. When I reset my ipod, it works fine, but I can't update any of my music/podcasts because it won't sync. It's forever stuck on 10/15/08 content. What should I try next? Thanks

erfva,
If you can get the iPod recognized in iTunes, you can always attempt to restore it: http://support.apple.com/kb/HT1339
However, if it's not recognized in iTunes you can attempt to format it using Disk Mode, using your Windows OS (just like you would format any drive). Here is a good article on what to do if the iPod is not seen in iTunes: http://support.apple.com/kb/TS1373?viewlocale=en_US
Unfortunately beyond that, especially if it's making whirring or clicking sounds, it can be a hardware failure which would require service: http://support.apple.com/kb/TS1382
Hope this helps,
Raleigh

Ipod not recognized by computer or itunes plaese help

Hey I have had my ipod since last december and around april it stopped working and responding to my computer. it does charge but now it can only hold a charge for a certain amount of time. Can sum one help me?

Have you had a chance to look at these troubleshooting pages? They may be of some help:
iPod missing in My Computer and in iTunes
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
If you are using a laptop, this page might help: iPod not recognized when connected to Windows laptop over USB

HT1459 ipod not recognized by computer or itunes, in recovery mode

Hi,
My problems started when I wanted to install and use "NOOK" my OS of 4.3.3.1? was said to not be compatible with the addon!
I was trying to add it via wifi because my computers kept failing to recognize or connect to it, neither did itunes.
I then wanted to upgrade the os to 5, which is the most current, I think.
My computers and itunes failed to recognize the ipod touch.
I kept trying and finally tried a system restore. That did not work either. I tried other machines, that also did not work.
I then reinstalled the operating system on my main system and installed itunes then connected my ipod touch version 2 i think.
The computer and itunes still failed to recognize it.
I then tried to do a factory reset, this erased the ipod and set it to an itunes symbol with the connection plug and wire showing as an image.
Now it is still not recognized and I cannot get it to work normally.
Is there a way to get it functional again?
Thank you for your time and assistance.

Hello Triguy60,
Thank you for contacting Apple Support Communities.
The following article have information that would be useful in sorting out your issue with the iPod not being recognized:
iOS: Device not recognized in iTunes for OS X
http://support.apple.com/kb/TS1591
USB and FireWire Quick Assist
http://support.apple.com/kb/HT1151
iPod nano (5th generation) Troubleshooting Assistant
http://www.apple.com/support/ipod/five_rs/nano5gen/
Regards,
Jeff D.

IPod not found by PC or iTunes

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