Ipod shuffle 2nd Gen- Not Recognised by Windows 8.1 Laptop

Hi All,
I have HP Laptop with .... Windows 8.1 / 4gb RAM / Intel i3 / 64-bit, i am trying to connect my Ipod shuffle (2nd gen) to laptop but its failed in Itunes (i got updated one) as well as in Windows..
at the same time, the same ipod i can connect and use at windows XP computer.
is anyone there to help me out.
Thanks in advance.
Regards
Rahul

Unfortunately, I use a Mac; I'm not a day-to-day Windows user... When you connect your USB flash drive, it should appear as a device in a Windows view, like the one you provided as a screenshot. When you connect your shuffle, if things are working normally, the shuffle should similarly appears as a device. Whether it is recognized as an iPod or not, it should appear as a device. If it does not, that means the USB (3.0) port (on your laptop) does not see that you have connected the shuffle. If it does (appear in Windows), that's good news. You may be able to trouble-shoot and fix the problem, using this document
iPod: Appears in Windows but not in iTunes - Apple Support
I suggested trying a self-powered USB 2.0 hub (if you have one), because the hub should be recognized as a device by Windows. In the screenshot, it looks like there are two hubs already connected ("Generic USB Hub"), unless that is something internal that is identified as a "hub." If a hub is older and works with the shuffle, then your laptop may be able to connect to the shuffle through the hub.
Here are two other things you can try.
(1) You said the shuffle still works with your older PC. Connect it to iTunes on that computer, and go to the shuffle's Settings screen (select shuffle in iTunes). There is a checkbox for Enable disk use. Check that box and Apply. With this setting enabled, the shuffle acts like a USB flash drive (to Windows). Maybe that will let Windows see it, and then iTunes will also see it (as an iPod). NOTE: When disk use is enabled, you need to Eject the iPod in iTunes before physically disconnecting it, because the iPod's disk is continuously mounted by the system.
(2) If the above does not help, connect it to iTunes on the older PC, and do a Restore on the shuffle. This will erase the iPod, reinstall its software, and set it to default settings.
Restoring iPod to factory settings - Apple Support
It's a long shot, but maybe there is some kind of odd data corruption on the shuffle's storage that is causing the laptop to not see it (even though the old PC can see it fine). After doing the Restore on the older PC, connect it to the laptop.

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IPod shuffle 2nd Gen not appearing in Windows Vista

Dear All:
I have a 2nd Gen shuffle that will not show up in iTunes or Windows on a Vista Home Basic machine. Vista finds an unrecognized USB device and cannot find a driver. The orange light on the shuffle blinks, and the Vista device manager keeps detecting an unknown USB device, but it goes no further. I am not receiving the "-50" error; the shuffle never shows up in either Vista or iTunes.
I have contacted Apple tech support and searched these forums with no results.
I have also:
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Hey, I hear ya and can sympathize. I have the same
issue. The difference is that my computer can "see"
my ipod but it refuses to show up in itunes itself;
therefore, I can't put anything on the ipod (from the
computer) and vice-versa. Apple support is clueless.
This is very frustrating to say the least. Itunes
keeps telling me that my ipod is synced to a
"different" computer, which isn't true. It's the
same computer. The difference is that when I first
got the 'pod and used it with this computer (and
everything worked fine), I was running XP. I
installed Vista and after that, all the problems
started. If I ever get this resolved, believe me,
I'll post something here.
I'm guessing that somehow, itunes "sees" what
computer it's hooked to by "looking" at something in
the OS. Change the OS and it "thinks" it's seeing a
"different" computer.
Try reformatting it.

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Hey, I hear ya and can sympathize. I have the same
issue. The difference is that my computer can "see"
my ipod but it refuses to show up in itunes itself;
therefore, I can't put anything on the ipod (from the
computer) and vice-versa. Apple support is clueless.
This is very frustrating to say the least. Itunes
keeps telling me that my ipod is synced to a
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got the 'pod and used it with this computer (and
everything worked fine), I was running XP. I
installed Vista and after that, all the problems
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I'll post something here.
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Try reformatting it.

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Hi,
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to run System Information (or System Profiler), does the "iPod" appear as a connected device under
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Hey, I hear ya and can sympathize. I have the same
issue. The difference is that my computer can "see"
my ipod but it refuses to show up in itunes itself;
therefore, I can't put anything on the ipod (from the
computer) and vice-versa. Apple support is clueless.
This is very frustrating to say the least. Itunes
keeps telling me that my ipod is synced to a
"different" computer, which isn't true. It's the
same computer. The difference is that when I first
got the 'pod and used it with this computer (and
everything worked fine), I was running XP. I
installed Vista and after that, all the problems
started. If I ever get this resolved, believe me,
I'll post something here.
I'm guessing that somehow, itunes "sees" what
computer it's hooked to by "looking" at something in
the OS. Change the OS and it "thinks" it's seeing a
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Try reformatting it.

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If you do
Apple Menu -> About This Mac -> More Info -> System Report
to run System Information (or System Profiler), does the "iPod" appear as a connected device under
Hardware -> USB
Try doing the above with the shuffle connected directly AND using the power USB hub you mentioned.
Have you tried connecting something else to that USB port, to confirm it is working properly? Preferably, it should be something similar, like a USB flash drive or port-powered external drive (data storage devices that get power from the USB port).
Two other related tests... Create a new user account in System Preferences Users & Groups pane. The new user account can be Standard or Admin. Log out and log in to the new user account (do not use Fast User Switching). In the new user account, run iTunes and connect the shuffle.
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after reading a lot of posts concerning connection problems with the iPod Shuffle 2G I finally found a solution. A lot of people had similar problems because of broken or damaged connection cables, pins etc. but also because sometimes the USB plug didn't sit tight enough.
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I am running OSX 10.9.4
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iOS: Device not recognized in iTunes for Mac OS X
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Right, here is my problem:
When i connect my ipod to my computer (or any other) i get an error warning saying that the "usb device is not recognized....". It doesn't appear in 'My Computer' at all, and i have already tried the ipod shuffle reset utility for windows, but because it is not found at all on the computer, the reset utility cannot find it either!
Now where this seems to differ from previous problems that people have mentioned is that my ipod will still play the music that i presently have on it with no problems and will charge with no problems either (its fully charged).
At the time this problem started, i was using the most up to date version of software for it and for itunes.
Any help would be so greatly appreciated

Cowboy Bob, Ataloss2, et al.
This is going to sound hokey, like one of those ‘cheat codes’ where you move your joystick right, right, left, up, down, right, right and then hit the “A” button. Desperate times calls for desperate measures. Don’t know if this is going to work for you but no harm in trying.
1. Open the latest version of Itunes.
2. Turn on your Ipod Shuffle quickly (you should see the green led light briefly) and plug it right away into the USB port.
3. Then turn off your Ipod almost just as quickly.
Hopefully, the Ipod should blink orange continuously and Itunes will say that the Ipod is corrupted. “Do you wish to reset it to the original factory settings?”
D*#n right.
4. This will delete everything on your Ipod, but more importantly, after this, the Ipod starts charging with a constant orange light.
5. Then start transferring your music back onto the Ipod.
I’ve played around looking to fix this frickin’ problem forever…would’ve been better buying a 2nd generation Shuffle for $79, but then I see the problems on this forum with it as well. The only good to come out of this was that I no longer feel alone with this problem.
Apple says to download the latest Itunes and do the 5 R’s, blah, blah, blah. I have a frickin’ Shuffle – I just want to listen to it when I ride my bike for 3+ hours, recharge it via a USB, and do it again. I don’t want to download a 50MB application (Itunes) that supports video and does all this other crap, when it was what, originally a 30+ meg. app? Yea, I know there are other Ipods out there - how about a simple Itunes for the simpler applications?
And then doing the 5 R’s mostly involve a fully charged Ipod – how often does that happen? Frickin’ Apple. They just don’t understand. 90 days for support? Based on the forum, some of them do conk out within 90 days of purchase, but a majority will occur after the 90 days. I’ve charged mine for less than 50 cycles, and now, only my “Random” setting will play. I’m not even going to bother looking for a fix for that problem. After my Shuffle dies for good, I’ll get another non-Apple mp3 player that won’t give me hassles.
If the above solution works, great. If it doesn’t, sorry – I tried. I can tell you about how the Ipod will have a momentary charge (orange light) when plugged in and you turn your computer on for the first time (but not when ‘Restarting’) and other nuances from my many experiments, but the above is the only thing I was able to do to get it to work. The whole purpose of the above ‘solution’ is to try to help Itunes communicate with your otherwise dead Ipod (red battery status indicator). One without any lights at all is probably truly dead. Good luck.
HP laptop Windows XP Pro
HP laptop Windows XP Pro

Ipod shuffle 2nd Gen- Not Recognised by Windows 8.1 Laptop

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