IPod Shuffle (2nd gen) not recognized by computer

I get the following message when attachind my iPod to my computer; USB Device not Recognized...."One of the USB devices attached to this computer has malfunctioned, and windows does not recognize it"
There is a second USB port on my computer, however I get nothing when attaching to it.
The iPod works and is recognized by my wife's computer. Clearly, something has gone awry in my computer. Anyone have any input on how to solve??
E-Machines Windows XP Pro time for a new one!

Have you tried restarting your computer? That fixed my issue with that once.
Also, have you gone through these iPod troubleshooting steps?
The Five R's
-Kylene

Similar Messages

IPod Shuffle 2nd gen not recognized by iTunes anymore

I have had this ipod shuffle 2nd gen for almost a year. I am unable to recharge it. iTunes does not see it anymore. What do I do?

Does it show in Apple System Profiler's USB tree? Have you tried connecting it (through its dock) to another computer?

IPod Shuffle 2nd Gen not recognized. I feel like I've tried everything. Help.

iPod Shuffle 2G is not recognized by my 2013 MacBook Air. It is not viewable anywhere. I am getting the blinking orange light.
iTunes is up to date & has been reinstalled.
I have restored the iPod according to the instructions I have seen in similar threads.
Tried plugging into a USB hub with its own power source.
Shuffle will charge in USB wall plug & play music.
I am using the original USB dock that it came with it.
Thanks for any suggestions.

If you do
Apple Menu -> About This Mac -> More Info -> System Report
to run System Information (or System Profiler), does the "iPod" appear as a connected device under
Hardware -> USB
Try doing the above with the shuffle connected directly AND using the power USB hub you mentioned.
Have you tried connecting something else to that USB port, to confirm it is working properly? Preferably, it should be something similar, like a USB flash drive or port-powered external drive (data storage devices that get power from the USB port).
Two other related tests... Create a new user account in System Preferences Users & Groups pane. The new user account can be Standard or Admin. Log out and log in to the new user account (do not use Fast User Switching). In the new user account, run iTunes and connect the shuffle.
And the other test. Start up in Safe Mode
http://support.apple.com/kb/ht1564
Connect the shuffle while started up in safe mode, to see if it appears anywhere. These two test are to see if you have a process running when you start up normally, that interferes with the iPod being recognized.

IPod shuffle 2nd gen not recognized in Mac either Finder or iTunes (but is detected and works perfectly fine on Windows)... i tried using iPod Reset Utility, but no luck...

i've been working on this for the past few days, and still no luck... iPod Shuffle 2nd generation (i know it's old).... not detected in my home MacBook... but works perfectly fine on Windows....
i tried using iPod Reset Utility, soooo many times... and i only had twice the luck of having it formatted... but even though it is formatted, it still isn't recognized in iTunes or even in Finder.... other than the 2 times of having it formatted using iPod Reset Utility, i had seen all the reuslts, like: Error ressetting the ipod blah blah: iPod has been reset, keep plugged in, until reset is completed blah blah: iPod has been reset, unplug and replug your iPod blah blah... etc, i have seen all the possible effects of iPod Reset Utility, but still no luck getting it recognized in iTunes or Finder....
and then , i tried connecting it to a windows computer (but i didn't restore it from there, and just ejected it from windows iTunes), after ejecting it from windows, and then connecting it to Mac, it worked miraculuosly.... perfectly synced and able to put music and listen to them... ejected iPod... after a few minutes, i wanted to add some other music, but when i connected it again, Bam!!!! not working again... even after connecting to windows, it didn't work anymore... guess the magic trick has been doomed...
i badly need help... puhlease... (^_^)

Hey, I hear ya and can sympathize. I have the same
issue. The difference is that my computer can "see"
my ipod but it refuses to show up in itunes itself;
therefore, I can't put anything on the ipod (from the
computer) and vice-versa. Apple support is clueless.
This is very frustrating to say the least. Itunes
keeps telling me that my ipod is synced to a
"different" computer, which isn't true. It's the
same computer. The difference is that when I first
got the 'pod and used it with this computer (and
everything worked fine), I was running XP. I
installed Vista and after that, all the problems
started. If I ever get this resolved, believe me,
I'll post something here.
I'm guessing that somehow, itunes "sees" what
computer it's hooked to by "looking" at something in
the OS. Change the OS and it "thinks" it's seeing a
"different" computer.
Try reformatting it.

IPod Touch (2nd gen) not recognized by computer and iTunes

When I connect my iPod Touch to my laptop, running Windows 7, neither the computer nor iTunes recognizes my iPod. Everything worked before with Vista.
When I plug the iPod into the computer the iPod does turn on put the battery doesn't charge and the iPod does not show on the Device Manager.
I have gone through and uninstalled and the reinstalled iTunes, QuickTime, Apple Software Update, Apple Mobile Device Support, Bonjour and Apple Application support. With no positive result. In fact I have done it twice.
In going back to make sure everything had installed I have noticed several things.
The Apple Software Update, Bonjour, iTunes folders and Common Files are located in Program Files(x86) There are also copies of the Bonjour, iPod, Common Files, and iTunes folders are also located in the Program Files folder. Are these file locations correct?
Also, I have read somewhere that there should be usbaapl.cab, usbaapl.inf, usbaapl.sys files. I can't find any of these file. Are these files necessary?
Any help will be appreciated.

greetings rkonrv and welcome to Apple discussions !
it seems your have seen this KG then.
maybe this tip by Beebopp (though a little off topic) will provide some pointers:
+This solution is very similar to one above but worked for me. Am using iPod Touch 2nd Gen with 32 bit version of Windows Vista where the iTouch is being seen by Windows but does not show in iTunes. In my case it was being identified by Windows as a camera. I tried un-installing and re-installing iTunes and all the other Apple apps with no luck. Was almost ready to throw in the towel when I did one last search for alternate solutions and found the following instructions to reinstall the drivers, but instead of having the system look to the c:\Windows\inf or c:\windows\system 32 folders for the drivers, the path is changed to C:\program files\common files\Apple\Apple Mobile Support\Drivers, which is apparently where Vista installs the drivers. Once I changed the path the driver properly reflected the iTouch as a USB device, and not a digital camera. Try this if you are having similiar issues.+
+Here are the steps:+
+1. Verify you have the following files usbaapl.cat, usbaapl.inf & usbaapl.sys in the following directory "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers"+
+2. Log in using an ADMINISTRATIVE account+
+3. Single left click on START+
+4. Single left click on RUN (You may need to change the start menu to 'classic view' to see RUN, you can change back after if you like)+
+5. Type in " devmgmt.msc " then hit Enter (Don't type in the quotes)+
+6. Look for Imaging in the Device Manager window, and click on plus sign (In Vista you may not see the "Imaging" option. Look under "Portable Devices" as an alternative)+
+7. Now you should see " Apple iPod " as a device underneath Imaging (or Portable Devices)+
+8. Right click on " Apple iPod " then single left click on Properties+
+9. Single left click on the " Driver " tab+
+10. Single left click on " Update driver "+
+11. Select " Install from a list or specific location " or "Browse my computer" whichever shows on your version of Vista+
+12. Single left click on " Include this location in the search " if shown+
+13. Paste " C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers " (Don't type in the quotes) into the box " Include this location in the search "+
+14. Single left click NEXT and keep clicking through until " Apple iPod USB Driver " is detected, if no list appears then you should see the little animated circle thingie spinning. It's looking and working. Be patient.+
+15. Hopefully you will get a successful message.+
+16. The correct drivers(s) are now installed.+
+17. Start up iTunes, and see if you iPod is detected again.+
good luck !

Ipod Shuffle (2nd Gen) only recognized on computer without iTunes

Hello,
I have a 2nd generation shuffle. Here is my setup.
One laptop running Windows 7
One Mackbook Pro running OSX 10.7.5
Both are running the latest version of iTunes
When I plug the ipod in to either of those computers, the power light flashes amber three times and then goes out. Neither computer recognizes the shuffle at all.
I have a third laptop that doesn't have iTunes on it. When I connect the shuffle into THAT computer, Windows detects the iPod as normal and charges it. I am also able to go into the device and see the songs on it.
I am also able to use the Ipod normally to play music, I just can't add any more music to it or charge it using one of my two main laptops.
I am using the original docking cable which isn't the problem as it works on the third laptop.
Any help is appreciated.
Thank you,
Scott.

In the latest iTunes, the sidebar may be hidden. To show the sidebar, from the menu bar, under Views, select Show Sidebar.
With the sidebar visible, when you connect the shuffle, does it appear in the sidebar, under DEVICES?

My ipod shuffle 2nd gen isnt recognized in itunes

my ipod shuffle 2nd gen isnt recognized in itunes
it charges normally when its connected to a power outlet but when i plug it into my mac nothing happens

Hi HossamDorgham,
Thanks for using Apple Support Communities. This article contains some information on what to do if your iPod isn't recognized by your Mac:
iPod not recognized in iTunes and Mac desktop
http://support.apple.com/kb/TS1410
Cheers,
- Ari

Ipod shuffle 2nd Gen- Not Recognised by Windows 8.1 Laptop

Hi All,
I have HP Laptop with .... Windows 8.1 / 4gb RAM / Intel i3 / 64-bit, i am trying to connect my Ipod shuffle (2nd gen) to laptop but its failed in Itunes (i got updated one) as well as in Windows..
at the same time, the same ipod i can connect and use at windows XP computer.
is anyone there to help me out.
Thanks in advance.
Regards
Rahul

Unfortunately, I use a Mac; I'm not a day-to-day Windows user... When you connect your USB flash drive, it should appear as a device in a Windows view, like the one you provided as a screenshot. When you connect your shuffle, if things are working normally, the shuffle should similarly appears as a device. Whether it is recognized as an iPod or not, it should appear as a device. If it does not, that means the USB (3.0) port (on your laptop) does not see that you have connected the shuffle. If it does (appear in Windows), that's good news. You may be able to trouble-shoot and fix the problem, using this document
iPod: Appears in Windows but not in iTunes - Apple Support
I suggested trying a self-powered USB 2.0 hub (if you have one), because the hub should be recognized as a device by Windows. In the screenshot, it looks like there are two hubs already connected ("Generic USB Hub"), unless that is something internal that is identified as a "hub." If a hub is older and works with the shuffle, then your laptop may be able to connect to the shuffle through the hub.
Here are two other things you can try.
(1) You said the shuffle still works with your older PC. Connect it to iTunes on that computer, and go to the shuffle's Settings screen (select shuffle in iTunes). There is a checkbox for Enable disk use. Check that box and Apply. With this setting enabled, the shuffle acts like a USB flash drive (to Windows). Maybe that will let Windows see it, and then iTunes will also see it (as an iPod). NOTE: When disk use is enabled, you need to Eject the iPod in iTunes before physically disconnecting it, because the iPod's disk is continuously mounted by the system.
(2) If the above does not help, connect it to iTunes on the older PC, and do a Restore on the shuffle. This will erase the iPod, reinstall its software, and set it to default settings.
Restoring iPod to factory settings - Apple Support
It's a long shot, but maybe there is some kind of odd data corruption on the shuffle's storage that is causing the laptop to not see it (even though the old PC can see it fine). After doing the Restore on the older PC, connect it to the laptop.

IPod Shuffle (2nd Gen) not charging, just blinks orange once.

Hi,
I was using this iPod Shuffle 2nd Gen for almost 4 years without any problem, After I got iPod Touch 4G a year back, I stopped using shuffle for almost a year. When I looked at it recently, of course, to give it to my niece - it's not responding. Thinking that battery drained, I tried to charge the shuffle using the then supplied USB doc.
When connected it just blinked orange once - only once that's it. Nothing happend. Even after keeping it for a whole night, nothing happend. It doesn't play, iTunes won't recognize, but windows 7 says "USB Device not recognized", and it was showed under Generic USB Hub as "Unknown Device"
I used USB 2.0 port back of my computer.
Tried using 3rd gen shuffle charging cable, but this time not even the orange blink.
Tried suggested resetting option (http://support.apple.com/kb/HT1655), but invain.
Any suggestions?

If you do
Apple Menu -> About This Mac -> More Info -> System Report
to run System Information (or System Profiler), does the "iPod" appear as a connected device under
Hardware -> USB
Try doing the above with the shuffle connected directly AND using the power USB hub you mentioned.
Have you tried connecting something else to that USB port, to confirm it is working properly? Preferably, it should be something similar, like a USB flash drive or port-powered external drive (data storage devices that get power from the USB port).
Two other related tests... Create a new user account in System Preferences Users & Groups pane. The new user account can be Standard or Admin. Log out and log in to the new user account (do not use Fast User Switching). In the new user account, run iTunes and connect the shuffle.
And the other test. Start up in Safe Mode
http://support.apple.com/kb/ht1564
Connect the shuffle while started up in safe mode, to see if it appears anywhere. These two test are to see if you have a process running when you start up normally, that interferes with the iPod being recognized.

Ipod shuffle 2nd gen only recognized as storage device.

I have an ipod shuffle 2nd gen and when i connect it to my PC it is only recognized as a storage device. How do i get my computer to recognize it as an ipod?

Hello KombatAction,
The article linked below details a number of troubleshooting steps that can help get iTunes to recognize your iPod.
iPod not appearing in iTunes
http://support.apple.com/en-us/HT203449
Sincerely,
Allen

Ipod shuffle 2nd gen not getting detected in windows 7 64bit

i got an apple ipod shuffle 2nd gen and it is not getting connected in windows 7 64bit,but it perfectly works in windows 7 32bit,what to do.tried installiny itunes,reset etc.

Hey, I hear ya and can sympathize. I have the same
issue. The difference is that my computer can "see"
my ipod but it refuses to show up in itunes itself;
therefore, I can't put anything on the ipod (from the
computer) and vice-versa. Apple support is clueless.
This is very frustrating to say the least. Itunes
keeps telling me that my ipod is synced to a
"different" computer, which isn't true. It's the
same computer. The difference is that when I first
got the 'pod and used it with this computer (and
everything worked fine), I was running XP. I
installed Vista and after that, all the problems
started. If I ever get this resolved, believe me,
I'll post something here.
I'm guessing that somehow, itunes "sees" what
computer it's hooked to by "looking" at something in
the OS. Change the OS and it "thinks" it's seeing a
"different" computer.
Try reformatting it.

IPod Shuffle 2nd generation not recognized by Mac Book Pro

iPod Shuffle 2nd generation not appearing in Mac Book Pro device window. USB checked and OK as I can charge iPod by connecting to power outlet. Reset iPod and no change. Kindly advise on what to do next.

Hi SultanAshraf,
Welcome to Apple Support Communities.
It sounds like there is an issue with your iPod shuffle being recognized by iTunes on your Mac. Try the suggestions in the in the troubleshooting assistant below, they will resolve most issues like the one you described.
iPod shuffle (2nd generation) Troubleshooting Assistant
https://www.apple.com/support/ipod/five_rs/shuffle2gen/#
I hope this helps.
-Jason

IPod Shuffle 2nd Gen. not working, music plays but doesn't sync\

Hello,
I have an iPod Shuffle 2nd Gen since a long time and it always worked perfectly. But now it has stopped working well. It has music stored inside and it plays it, it evencharges from the pc, but doesn't sync in iTunes, nor it shows up on Desktop. On iTunes the message in Italian says idt couldn't be identified and to reconnect the iPod and retry. I tried the Reset Utility but it says my iPod isn' supported even if it is a 2nd Gen iPod. The only positive thing is it shows up on System Profiler.
I tried also turning off the iPod for 5 seconds and turning it again on, but the issue is still there.
Have you got any suggestions?
Thankyou

Actually it turns out I can't even add to it. It claims it's synced to another library (which apparently is true, being as it was last used with my Macbook Pro). Somewhat new question, How do I combine the two libraries, as it's all mine, just on two different computers, one of which doesn't work unless it's in Hard Disk Mode.

Ipod shuffle 2nd generation not recognized

Just aquired an ipod 2nd generation shuffle at a yard sale. Plugged it in and I get flashing lights (sorry, color blind and I can't tell if they are green or orange).
Shuffle is not recognized by computer with either disk mode or in iTunes. Downloaded the restore program and it says waiting on ipod.
I followed directions to reset shuffle to no avail. iPhones and iPads work fine. Tried different USB ports to no avail. Restarted computer, etc. The only think I haven't tried is a new charging/computer cable. I don't have a spare for the shuffle.
Any suggestions?

Well, this has been a real puzzle and I appreciate your advice. I tried everything you suggested, everything I could find in other posts, everything I could read on Apple support and troubleshooting pages and nothing made a difference. I pretty much gave up and decided to leave it alone for a few days and I don't know what happened, but all of a sudden things changed when I tried again. My Mac was on, the Ipod was off, I plugged it into the Mac (and the yellow light started blinking but no iPod showed up on the desktop or in iTunes), then shut the Mac down for a few minutes and left the iPod off and plugged in. When I turned the Mac back on I noticed that the only items in the dock that were "on" or "active" were the Finder and iTunes so I double clicked on iTunes and watched in amazement as it welcomed me to my "new iPod." I followed the on-screen directions and the iPod appeared on the desktop and in iTunes at long last and I was able to download two audiobooks successfully. I don't get it but I'm not looking a gift horse in the mouth. I'm writing all this here in case some other poor soul is struggling with the same problem and has not yet tried all the steps described in these 9 posts. Thanks again for taking the time to reply.

Ipod Touch 3rd Gen - not recognized by computer or itunes. Shows cable pointing to itunes logo. Can't reset it. Doesn't work at all. Have tried all the supposed fixes on the apple site with no luck. It suggested asking other users !

I have a 3rd Generation ipod touch that is not recognized by itunes or my computer. My itunes works with other apple devices I own. I cannot reset the ipod touch and can never get to the screen where it is supposed to show a red battery to turn it off. I can't reset it. Have tried to use the suggestions on the apple site to no avail. Any suggestions ?

From my experience, the only way you're gonna get a PC afflicted with this disease to work with a 5th gen nano is to roll back to an earlier version of iTunes. Those affected have been exhausted by this ongoing issue. To update or not to update? And I always say never update unless you have to, and turn off all that auto update mess!
I have two core2duo lappies running 32b vista. My workflow dictates 32b fyi. One is acer aspire running itunes v 11.1 (.0.126), 5th gen nano was originally formatted and works just fine on this machine to this day. My other is the bigger badder lenovo thinkpad and the 5th gen will NOT mount using any version of itunes past 11.0 (.1.12) Windows mounts it just fine. itunes is not having it. no shirt no shoes no service.
I have both a 4th and 5th gen nano. The 4th gen works great on both machines, I even successfully tested it with the latest version (11.1.5) before subsequent deletion on the thinkpad! Weird huh? I think my next experiment might be to restore my 5th gen w/ a Mac and theeeeen plug it into PC itunez.
I'm at a loss on the thinkpad. Scanned for intruders. Cut the Lenovo bloat. Executed system and reg maintenance. Took down msconfig to a safe mode + itunes level to attempt to resolve possible sw conflicts but to no avail. NO NO NO. Every single dang port, every time on the thinkpad. Has me feeling like others might get the same treatment by the next itunes update. :|
So in summary for me:
5th gen nano and thinkpad are a NoGo on 11.1^ last working version for me = 11.0.1
5th gen nano is working on an acer aspire 11.1.0 but no way in the world am I updating
4th gen nano is kicking 5th gen nano's @zz so what would make me want to buy a new ipod?

IPod Shuffle (2nd gen) not recognized by computer

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