Ipod touch 4g will not update and wont restore before updating

unable to update my device to 4.3.2 (connection timeout notification) and cannot restore without trying to update.  have tried recovery mode (http://support.apple.com/kb/HT1808) and have tried updating and restoring with ethernet cable plugged into my computer
PLEASE HELP!!!

Retry after rebooting your computer, your router, your modem and disable the security software on your computer.

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