Ipod touch 5th gen says not able to charge when imusing the cable that came with it

My Ipod touch 5th gen says charging is not supported with this accessory when the cord im using is a cable that came with it and the cable is less the 5 days old. i also know the usb slot works for powering the ipod because it was before. i have treid useing different ports on more than one computer but with no luck. any help would be lovely

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:       
iOS: How to back up           
- Restore to factory settings/new iOS device.
-  Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Similar Messages

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    I get an error message that "charging is not supported" when plugged in using the only cable that came with my ipod touch. My ipod will charge for 5 minutes then when I check on it, I notice this error on screen and the ipod has stopped charging.  I'm using the same charging method I have always used since I owned this ipod which has been over 2 years now and this only started happening recently. I believe this started when I upgraded to 5.0.1.

    - Look at both partsof the 30 pin dock connector.  Log for bent. mising or corroded contacts of orther abnormalities. The cable could be bad.  Try a new one.
    - Try a reset. Nothings is lost.
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.

  • Ipod touch 5th gen does not turn on and i only get an empty battery with thunderbolt at the bottom when i try to recharge it

    ipod touch does not turn onand i get empty batterywith small thunderbolt at the bottom wen i try to charge it

    - See:      
    iPod touch: Hardware troubleshooting
    - Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
    - Try another charging source
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    - Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar      

  • Ipod Touch 5th Gen will not charge etc...

    Ipod touch 5th gen will not turn on, charge etc.

    - See:       
    iPod touch: Hardware troubleshooting
    - Try another cable. Some 5G iPods were shipped with bad cables.
    - Try another charging source
    - Inspect the dock connector for bend or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genus Bar of an Apple store.
      Apple Retail Store - Genius Bar
    also:
    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • IPod Touch (5th Gen) Battery Won't Hold Charge

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    First:
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    http://www.macrumors.com/2014/09/22/ios-8-issues-battery-drain-wifi/
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    http://www.imore.com/how-fix-iphone-6-and-ios-8-battery-life-problems-0
    Boost Your iOS 8 Device's Battery Life With This Simple
    Then as necessary:
    - Restore from backup. See:                                               
    iOS: Back up and restore your iOS device with iCloud or iTunes
    - Restore to factory settings/new iOS device.                       
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
      Apple Retail Store - Genius Bar                                                              

  • My iPhone cable gave me a warning this morning that it was  not certified to work with this phone, but it is the cable that came with the phone and that i have been using for a year and a half.  Why?

    i plugged in my 18 month old iPhone to charge it, using the cable that came with it and that I have used regularly all along. I got a warning on my phone screen saying the cable is not certified and may not work properly with my iPhone.  Why?

    If you updated iPhone to iOS7, it now checks for real Apple Lightning Cable. Your cable may not be Apple, or someone swapped another cable with yours. Make sure the cable end is clean, take a clean dry toothbrush and carefully clean charging port on the iPhone.

  • My iPod touch 5th gen does not respond properly when charging?

    Having real issues with my iPod touch 5th gen touchscreen not responding when it's on charge. Parts of the screen go dead or need several taps etc. Tried removing case etc. made sure I'm using included charger and directly to the mains not on an extension. Is it faulty?

    Some other users have reported same problem. I have not heard of a resolution. You can try:
    - Using another cable
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up                             
    - Restore to factory settings/new iOS device.
    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar                       

  • My ipod touch 5th gen. is not charging but is not syncing or being recognized by itunes 11 ? How can i fix this??

    My ipod touch 5th gen. is not charging but is not syncing or being recognized by itunes 11 ? How can i fix this??

    Hi cecebabymusik,
    Welcome to the Support Communities!
    Try the specific steps below for the your iPod touch first:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    If the issue is not resolved, you may need to uninstall iTunes and all of it's components, and reinstall the latest version as explained in this article:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    I hope this information helps ....
    - Judy

  • Ipod touch 5th gen will not sync after windows 8.1 update

    ipod touch 5th gen will not sync after windows 8.1 update. Computer see's Itouch as mass storage and charges. Worked with Window's 8 fine, as soon as update was done and restarted computer Itouch doesn't show up. Itouch seen on two other computers.

    See:
    iOS: Device not recognized in iTunes for Windows
    I would start with
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    Run this to help if it identifies the cause
    iTunes for Windows: Device Sync Tests
    Have you tried on another computer to help determine if you have a computer or iPod problem?

  • My ipod touch 5th gen will not connect to itunes, but my computer registers my ipod. i have tried placing my ipod in recovery mode, uninstalled and reinstalled itunes, and restarted my laptop but my ipod will not connect to my itunes..... help ._.

    My ipod touch 5th gen will not connect to itunes, but my computer registers my ipod. i have tried placing my ipod in recovery mode, uninstalled and reinstalled itunes, and restarted my laptop but my ipod will not connect to my itunes..... help ._.

    Try
    iOS: Device not recognized in iTunes for Windows
    I would start with              
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    Before you reinstall the Apple software, also remove iCloud vi Control Panel Remove programs. The reinstall the Apple programs
    New cable and different USB port?
    Runs this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Try on another computer to help determine if computer or iPod problem

  • TS2771 hi everyone, can you help me, because my ipod touch 5th gen, is not opening since this morning, i am just listening to music last night. And its not working anymore. THANK YOU

    hi everyone, can you help me, because my ipod touch 5th gen, is not opening since this morning, i am just listening to music last night. And its not working anymore. THANK YOU

    If not successful try the ramaining items of
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • My Ipod touch 5th Gen wont turn on or charge...

    My week old Ipod touch 5th gen. wont turn on or charge. When it is connected to the computer or a charger it shows the dead battery symbol and never charges even if left connected for over and hour.

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • My ipod touch 4th gen will not turn on, i have held the power and home buttons, i have plugged my ipod into itunes and tried again, yet nothing happens, what should i do?

    My ipod touch 4th gen will not turn on, i have held the power and home buttons, i have plugged my ipod into itunes and tried again, yet nothing happens, what should i do?

    Try:                           
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • HELP!!! My ipod touch 4th generation is not charging! The cable that came with the ipod touch is not charging the itouch, I have to use an iphone 3's cable to charge. What should I do?!?!

    HELP!!! My ipod touch 4th generation is not charging! The cable that came with the ipod touch is not charging the itouch, I have to use an iphone 3's cable to charge. What should I do?!?!

    Get a replacement cable. If still under warranty, Apple will replace the cable.

  • HT4235 my iphone 4 wont connect to my laptop (windows 8) via usb but it will however register that it is there via 'photos' im not using the cable that came with my phone, does that affect the connection? i just want it to connect to my itunes again!!!

    my iphone 4 wont connect to my laptop (windows 8) via usb but it will however register that it is there via 'photos' im not using the cable that came with my phone, does that affect the connection?
    i just want it to connect to my itunes again!!!
    Thank you to anyone and everyone that manages to help!

    Hello webster995,
    Thank you for the details of the issue you are experiencing with your iPhone not appearing in iTunes.  I recommend following the steps in the article below to troubleshoot the issue you described:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

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