IPod touch found in iTunes but it will not sync. Please help.

I got a new (factory refurbished) 32gb 4th gen Touch to replace my 1st gen. iTunes finds it but will not sync to it. I've tried to reset (restore) the device as well as the PC its connecting to with no different results. Even did a Windows system restore to before the iTunes update (but it did not revert to older version of iTunes) and the outcome was still that the device will not sync. Both have the newest versions of software. The Apply button stays grey once changes are made (revert is enabled) and the sync option is grey in the summary screen and in the file drop down menu. I've ran the sync and connection diagnostic a half dozen times and every time it says the device is connected and able to sync. I've enabled all device helpers with iTunes and disabled both my firewall and my antivirus but still nothing works.

Yes that is what I meant. I restored or reset to factory setting/new iPod. It was already that way from the factory refurbish but I did try it. In fact I tried doing it both from the device itself and via iTunes, multiple times. No luck. Any other suggestions would be most welcome though, as I certainly may have overlooked something simple and or obvious to those more knowledgeable such are yourself.
Further info: I had a problem sync'ing my 1st gen about 2 weeks ago but it resolved when I disabled my antivirus and firewalls. Not sure if that really had any impact on the whole process but it was doing something very simular to this only then it was that it wouldn't detect the device. So I rebooted my PC and disabled my virus protection and firewalls and then plugged in the device and iTunes found it and sync'ed to it. Tried all that this time and no luck. I wanted to make sure all my apps and songs were on my PC so that when I got my new 4th gen I could get them all over to that (easily I had hoped). After that sync finally worked I updated to newest version of iTunes. Now with the new 4th gen it detects it fine but no sync.
Very frustrated and any help will be much appreciated!

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