IPod Touch stopped working and is in recovery mode. What to do?

My daughters iPod touch stopped working today. It has a picture of an USB cable pointing to the blue iTunes icon. IMac says it needs to be restored and I don't want to lose her content on the iPod. What to do?

You have to restore the iPod. That is the only way. Your iPod is sick.

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    Try a hard reset.
    Basic troubleshooting steps. 
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    Try in order:
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    - See if placing the iPod in recovory mode will allow iTunes to see the iPod so you can restore the iPod. For recovery mode see:
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    - Make an appointment at the Genius Bar of an Apple store since you likely have a hardware problem.

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    Place the iPod in Recovery mode and connect to your computer and restore via iTunes.
    Next try DFU mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

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    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                                                       
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    See
    iOS: Device not recognized in iTunes for Windows
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    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or                     
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    iOS: Device not recognized in iTunes for Windows
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    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

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    What is the complete wording of the error message that says unknown error? Usually more information like a error number is also given.

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    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

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