Ipod updates stopped: virus?

I can not update my ipod from the songs I have in iTunes anymore. Instead I get the message, "attempting to copy the disk " robphoton's ipod" failed. An unknown error occurred (-36).
Originally I was able to get a few songs across at a time before the message stopped the process, and then I would have to redo to get a few more, but now it comes up so fast it stops all song copying to the ipod. There is plenty of space on the ipod. It is not near the limit.
I reset the ipod to factory setting and reinstalled latest ipod program with updater, but still get problem. My itunes songs are resident on a maxtor 200 GB drive, but I have no problems copying and writing to it as far as I can tell.
I deleted all other itunes song folders, and the program is pointing at the one on the maxtor drive. It starts to do the process and then stops. I wonder if it is some kind of ipod killing virus. My itunes works fine.
Please help. Otherwise the ipod is useless.

I'm glad it's working now... but I can tell you that is was absolutely NOT a virus that was causing your trouble.
There are currently no viruses that can infect Mac OS X, and none that can cause syncing problems between your iPod and your computer. There is no such thing as an "iPod killing virus".
Virex may have detected something... possibly an e-mail attachment that you saved to hard drive or something... but it most certainly was not any type of Virus that could run on your machine.
You can be a carrier of Windows viruses, but they will not affect your computer at all.
This "fix" by running Virex was pure coincidence, nothing more.

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Alright, so my ipod touch stopped working, but I can still connect it to itunes, but my friend gave me his old nano. I was wondering how I could get my more updated songs from my ipod touch onto the shuffle. My laptop crashed whish had all my new music

Alright, so my ipod touch stopped working, but I can still connect it to itunes, but my friend gave me his old nano. I was wondering how I could get my more updated songs from my ipod touch onto th nano. My laptop crashed whitch had all my new music, and im afraid if I sync my Ipod touch to the desktop with all my old songs, ill lose all my newer ones which I dont want to happen because I want them on my nano. Im sorry for the confusing topic im just so lost.

All you have to do is connect your new iPod to the computer that has the library for your old iPod.
When iTunes comes up, click on your new iPod under Devices.
At the top of the Summary Page click Music.
Click Synch Music.
Do the same thing for Photos, Apps, Movies and so on...
Now just synch the iPod.

Ipod mini stops playing songs when it hasnt been updated

after a little while off the charger my ipod mini will not play my purchased songs. is there something wrong with it? do i need to get it fixed?

hey yea my ipod mini does the same thing i dont kno
what to do either!
Did you see my post?
Also, try these...
Have you played the songs in iTunes for a few seconds? This will authorize them. Now sync your iPod. Do they play?
If not, make sure everything is up to date on your computer...
iTunes
iPod Updater
If that doesn't work, in iTunes, go to advanced-->deauthorize computer. Now play the songs in iTunes. It will ask for your account information (from the iTunes Music Store). Enter that. Now play a few purchased songs for a few seconds. Sync your iPod. Do the songs work now?
If they still won't work...
Deauthorize the computer. (Go to advanced-->deauthorize computer in iTunes)
Create a new user in the system. (Start-->control panel-->user accounts-->create a new account)
Download the free song of the week in the new user account. (First, log out of the current user and log in to the new user account. Then open iTunes and download the free song)
Play the song in that username to authorize it.
Restore the iPod in the New User account, sync just the Free song of the Week and see if it plays on the iPod.
If it plays fine on the iPod when syncing with this user name (after you followed the above instructions), it would indicate a bad iTunes Library File. Post back for instructions on how to fix that.
Now, if it still won't work (you followed the above instructions with the new user account) and the iPod still won't play the songs, then post back.
btabz

After restoring iPod it stops syncing half way

After restoring iPod, it stops syncing while it is downloading music with an error message "Attempting to copy to the disk. iPod failed. The disc could not be read from or written to".
My music is less memory than what my iPod can hold.
What's up with this?
THX!

It's possible that your iPod's hard drive has started to fail. Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds. Your iPod should now switch into Diagnostic Boot mode. Press MENU for *Manual Test*, then select *IO > HardDrive > HDSMARTData* to reveal your stats. For comparison here are mine for my 2 year old 6th Generation Classic:
Retracts: 889
Reallocs: 12
Pending Sectors: 0
PowerOn Hours: 2202
Start/Stops: 894
Temp: Current 24c
Temp: Min 10c
Temp: Max 50c
Take a note of your results. When finished press *SELECT & MENU* for 6 seconds to reset the iPod again.
With modern disc drives sectors are no longer marked bad by a disc scan, if the SMART firmware detects a sector it has trouble accessing it will attempt to invisibly reallocate it to a spare area of the disc.
Note that I've only 12 remapped sectors and none pending. To help explain what the numbers mean here is an extract from the Wikipedia S.M.A.R.T. article:
*Reallocated Sectors Count*
Count of reallocated sectors. When the hard drive finds a read/write/verification error, it marks this sector as "reallocated" and transfers data to a special reserved area (spare area). This process is also known as remapping, and "reallocated" sectors are called remaps. This is why, on modern hard disks, "bad blocks" cannot be found while testing the surface – all bad blocks are hidden in reallocated sectors. However, as the number of reallocated sectors increases, the read/write speed tends to decrease. The raw value normally represents a count of the number of bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate.
*Pending sector count*
Number of "unstable" sectors (waiting to be remapped, because of read errors). If an unstable sector is subsequently written or read successfully, this value is decreased and the sector is not remapped. Read errors on a sector will not remap the sector (since it might be readable later); instead, the drive firmware remembers that the sector needs to be remapped, and remaps it the next time it's written.
Large numbers of Reallocs or Pending Sectors would suggest your drive is failing and that you may need to repair or replace your iPod. Check your stats after another attempt to update your iPod. If the numbers increase that again points to hard drive failure. While it won't be good news at least you'll know it isn't some random software problem and you can decide what to do next.
tt2

Can't get photos on my ipod, update error

I just bought my ipod last night. Immediatly when plugging it in I got an error that said:
"The ipod can not be updated. The required file can not be found."
All of my songs transfered onto it though. I have it set-up to transfer my photos over after it transfers the songs, but it doesn't do it. I've watched the video on transfering photos and it all looks right, but the photos won't transfer. The only thing it isn't doing is showing the number of picture to be transfered at the bottom, nothing is there. It sees all my photo folders though. And every time I try to update my ipod, I get the above error.
I have installed the latest version of the ipod updater, I updated my iTunes, I reset and even restored my ipod, and nothing is working. Please help. I want to be able to load my photos on my ipod and I want to stop getting this error!
Thanks!
IBM Thinkpad Windows XP Pro

I called Apple Support and after an hour and a half, we figured out the problem.
In my "My Pictures" folder I have subfolders grouping my pictures by year. The year subfolders have their own subfolders grouping the pictures by month, and sometimes there are more subfolders in the month folders grouping my pictures by event. And basically, you can't transfer over subfolders. And that's why my photos were not being transfered, and that's why I was getting the "file not found error" (Because it was only finding subfolders and no pictures in my "My Pictures" folder.)
My way around this was to create a new folder and just copy over all the photos I wanted on my ipod into it, and have the ipod update from that folder.
I was a little frustrated because the reason I got a 60GB ipod was so I could use it to back-up my photos in a better way then just burning DVDs, so the tech support person walked me though how to back up my photos to my ipod, so they are all on there, just not all viewable (the only viewable ones are the ones I had the ipod update form the new folder I created. In order to do put them on the ipod as a back-up, I had to make sure the "disk use" box was checked in the ipod preferences under the music tab.
Hope this helps others with this problem.
IBM Thinkpad Windows XP Pro

Can't see 5gen Ipod in iTunes or Ipod Updater

Hello I have the new 60gig 5gen ipod, well a few days ago my ipod stop showing up in iTunes or Ipod Updater. I have done every thing said to do here http://docs.info.apple.com/article.html?artnum=93716 except reinstall windows xp, The problem with reinstalling windows is that I do not own a copy of xp, and I dont want to buy it. Does any have any Ideas for me?

Somebody posted this info yesterday and it worked for me. I had the same problem and after 4 hours of trying to fix it, this worked. The problem seems to be with the upgrades of the IPOD software and Itunes. DO NOT UPDATE THEM.
To fix. Completely uninstall Itunes and the IPOD programs by using the add-remove in Control Panel. You will also need to go to your C: and delete any remaining folders in Program Files. Then reboot.
Now disable any antivirus software and disconnect from the internet. Take your orginal CD from your IPOD and load the IPOD software first and then the Itunes program.
This worked for me after much frustration. Good luck...

After runnin iPod Updater 2006-06-28 for my 2GB iPod Nano my computer froze

I installed iTunes 6.0.5 and my 2GB iPod Nano was recognized... everything seemed OK. I then tried running iPod Updater 2006-06-28 and this is when my problems began. After running the Updater program my iPod froze during the update process. I had to shutdown my computer in order to stop the updater program. Upon restarting my computer, iTunes no longer recognizes my iPod and if I run the updater program again it continues to freeze or does not recognize my iPod. When I plug in my iPod, Windows recognizes my iPod but my computer becomes very slow. Please note that when my iPod is not connected to my computer it appears to be OK but all my data has been removed. The updater program also appears to have been successful in updating my iPod to v1.2.
To try and resolve this issue I performed Apple's Five Rs and also followed Apples instructions for "iPod shows up in Windows but not in iTunes." Please see the links below for these procedures.
http://www.apple.com/support/ipod/five_rs/
http://docs.info.apple.com/article.html?artnum=93716
Every attempt I have made has been unsuccessful and I am contemplating reinstalling Windows XP SP2. Can anyone help?
MSI K8N Neo2 Platinum with AMD Athlon 3200+ Windows XP 2GB iPod Nano and iTunes 6.0.4.2

same problem with my 4GB nano. I believe the updater is messed up, as all previous updaters work fine to restore for me (with a needed kill of the ipodservice.exe)

IPod updater/restore proble w/ latest 2006-06 version - FIXED

Alright kids peep this!
Background- have a Gateway 506GR running Winblows XP Home. Nothing special on it except I use both XPlay 2.0 and iTunes. Everything runs dandy. I have had 2 iPod Mini and a friend has a first gen Ipod U2 version. Updated them, restored them all gravy. Again, no probs...
SO, the wife gets a an iPod Nano... thats when the problems start kicking in. Plug it in and it says we need to update to the 2006-06 updater. Cool. I did it with my Mini so I think this will be easy breazy... WRONG. Muf*cking Nano keeps freezing up. Updater freezes up, restore has no chance. Seems that something is fouling up the system here. Also get the error that cannot write to drive "G", the nano removable drive, sweet!
I uninstall EVERYTHING - iTunes, updaters, XPlay, start up PC in safe mode, turn off firewall (ZoneAlarm), disable virus, remove MusicMatch... nothing. Tried to do the update /restore by manually putting the Nano in Disk Mode and still nada. Oh yeah, took it to the Apple "Guru's at the Stanford store and ValleyFair in SJ and they have NO CLUE. They try some simple fixes and of course get nowhere. They just end up giving me another. I went through 2 this way.
I got real desperate now. I search Google and found this - http://screwdave.blogspot.com/2006/05/ipod-nano-updater-3-23-really-needs.html and of course no dice there either. Maybe it will work for you.
OK, FINALLY peep out DSLreports, the cats there are freaking real GURUS man, and found some guy with the same issue as me. The guy tried EVERYTHING the forum was throwing his way and he had no luck. One casually mentions that he may have a power supply issue regarding the USB 2.0 ports on his PC. "Hmmmmmm", I think that this is just stupid enough to work. I go to Radio Shack and buy a crappy $20 USB 2.0 hub with an external power supply and plug it in. Removed iTunes, all the updaters, and Xplay and start from scratch. Re-install iTunes 6.0.4.2 and use update 2006-03, then re-install XPlay 2.9. Plugin the Nano and Whamo! it freaking works. Sweet.
Gateway 506GR Windows XP Winblows
Gateway 506GR Windows XP Winblows

Same thing happened to me (well my 30gb video iPod XD) And to a lot of people, apparently. My iPod has been comatose (I REFUSE to say it's dead) since Monday after the iPod Update. It's NEVER had problems before, so I lay the blame on the Update. It took forever to "update" (I had it in for hours) and when I finally dced it (prematurely apparently?? I don't know how leaving it in a couple hours and then taking it out makes it premature but okay iPod Updater...) it flashed to the Apple screen, which I then reset, and now it's in its comatose state
I have really nothing to contribute but to say it's happened to me, too XD I've had no luck at other threads so if anyone could help, it would be much appreciated Thanks

My ipod no longer can be formatted by IPOD UPDATER.

My ipod no longer can be formatted by IPOD UPDATER. It gives me a Cant mount ipod error now as well. It shows up in device manager as Player Recovery Device Class, and other pc's and macs cannot recognize it. Ive tried multiple ports and it does not work. When it is connected to the port it beeps as it should but then it will randomly beep as it is connected.
Also it does not work at all disconnected from the computer. The light doesnt work on it at all and there is no response whatsoever.

Hi Clayton and everybody.
I got same problem with my Shuffle: the iPod doesnt play, it doesn't response to any button, no LED works. When i plug in the USB 2.0 port i've always used before (with any problem), WinXP Pro says "the device would work better in 2.0 usb" even though I have 2.0 usb, and i need to install a new hardware as a player recovery to get the iPod Updater recognizing it as a "recovery mode".
As you said, there is only option to do a Recover, but when it starts the proccess, the USB unmount (DIDU sound argh!), and the iPod Updater tells me "Error when trying to write disc" after a few minutes stuck in the recover proccess. I've tried in 3 different PCs, and same error...
I've been without using my Shuffle for 1 week (since it suddenly stopped playing music, due to low battery I thinked)...much more than 24 hours! And it doesn't work!
Should I keep trying the "recovery mode restore" expecting for a miracle or what? What can i do? Please help, i would like to do anything possible before aplying the warranty...
Thanks! And sorry for my bad english!
PC Windows XP Pro PIV 3,2Ghz, ASUS P4P800 MOBO, 2GB DDR, 6800GT

Ipod not showing up in itunes or ipod updater

my ipod worked fine...then i realized i had to install the ipod updater so i did that...then by accident i unplugged my ipod video while it said do not disconnect, now my ipod doesn't show up in itunes, but does in my computer...also my wireless usb adapter is my interenet connection and has stopped working...in my network connections, hi speed and wireless options do not even show up anymore...what could be the problem? also nothing is showing up in my device manager...what is wrong? plus when i open the ipod updater which is where i would do the restore...neither of the buttons are clickable...i think something is wrong witht he ipod updater software

There are some bad sectors on the hard drive of the iPod, see if you can do a Restore on a window base PC, if so, reconnect it back with your Mac and hopefully it will get recognized for you to do the following :-
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes and click “Restore”

Problem with new iTunes & iPod update

Ever since installing the new iTunes update I've been having problems updating my iPod.
At first when I ran the new version of iTunes a message popped up telling me that I needed to update the software on my iPod. Upon trying to do that, another window popped up saying that 'iPod couldn't be mounted'.
So now my computer can't detect my iPod. I've restored my ipod which didn't help. I would reset my ipod but I can't even do that since when I run the ipod updater program it doesn't detect it. I've tried numerous times to see unplugging/plugging my ipod with the firewire and noticed the ipod hdd was whirring like crazy (and still no detection).
Since the last time I attempted doing that I've noticed that some of my mp3 files on my ipod have become corrupt and would stop halfway through play and just skip to the next song.
Any idea whats going on and how I could fix this??

iPod won't turn on.
iPod doesn't appear in iTunes or on the Mac desktop.
iPod does not appear in iPod Updater or iTunes in Mac OS X.
iPod appears on the Mac OS X desktop but not in iTunes.
Try to restore it in disk mode.
Putting iPod into disk mode.

My Ipod Updated to 1.2.1 but my mother is still at 1.1.1

ok...i went to update my mom's 60gb ipod...with the new software...1.2.1..but it keeps saying in itunes.1.1.1 updated or up to date... i am wondering if the 60gbs ipods with videos are not coming up to date with the 30gbs ipods..any ideas would be great!!...i'm so confused as to why her is not going to need updating and if apple stop updating the 60gb ipods???any ideas would be greattt! thank you ...
~*~ BerryAngel =D ~*~
iPod 30GB W/ Video (white) Windows XP Hewlett Packard Pavillion M-50

" My Ipod Updated to 1.2.1 but my mother is still at 1.1.1"
You want to update your Mother?! Does she know?!
Anyway, try this.
Connect the iPod and when the summary screen comes up click on restore. Don't restore, just click cancel and you should now see the updater window.

IPod Updater not responding

Hi everybody
my iPod was displaying the folder with exclamation mark
so I figured that I need to restore it
the problem is
whenever I open the iPod Updater and connect my iPod, the iPod Updater wouldn't respond
it just freezes
and I downloaded the latest version but I got the same problem
I've put my iPod in desk mode, but this wouldn't help either
does anyone has any suggesions?
thanks
sam

You again? The poster of this topic WENT to that page, genius! I've been havign a very similar problem, I must have seen that page a zillion times! You are being incredibly patronizing, please stop.
To the poster of this thread: I had this problem, and I scoured the earth until I found this:
http://docs.info.apple.com/article.html?artnum=301267
I had the "firmware update failure" AND your "NOT RESPONDING" thing, and that page helped a lot. Hope it helps you.

I think I found out what the iTunes + iPod update problem is

All,
I spent some more time trying to figure out what exactly this iPod update/iTunes problem is and I think I discovered something interesting.
I can manually sync my MP3's but not my AAC files. When I sync MP3's - iTunes and the iPod are fine. However, as soon as I attempt to sync even one Protected AAC file, iTunes bombs.
I'd be interested in seeing if others try this and get the same results. If this is the core problem, syncing protected or AAC files, then we may be able figure out the exact component that has botched everything up here.
Chris

RE: manual sync - I mean manual copying through iTunes. That is - not selecting to update the songs automatically. I drag them from my library to the iPod within iTunes so I have control what goes there.
Bummer - I thought I was on to something. All I can say is that I can sync anything but the Protected AAC's. When I let it automatically sync my iPod, iTunes bombed. When I selected manual syncing and moved a playlist, it bombed after a few songs. I tried to look into why it would stop on certain songs, and noticed that it was bombing on the protected AAC's. So, I copied over 1000 MP3's including songs and podcasts, and they copied successfully. I selected one AAC and immediately it bombed.
Maybe our problems are not the same?
Chris

Apple iPod Update! HELP!!

Alright, this isn't really in this category, but when i was installing the ipod update it was fine then suddenly it started into the reset loop. It turns on and you see the apple symbol and then the light turns on then all of a sudden it cuts off and does the samething over again. This really ticks me off because apple is the one that caused this problem and it would have been fine if they would have just stopped pestering me to install this stupid thing. Sombody please tell me what I can do or who I can call.

Welcome to Apple Discussions!
See these...
iPod Only Shows An Apple Logo and Will Not Start Up
iPod Only Shows An Apple Logo
btabz

Ipod updates stopped: virus?

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