Ipod Wont Mount in Updater

please help me guys !
My New 5th is shown on desktop and itunes but it wont see the ipod updater
I have tried everything and its just new out of the box.
The option in import photos in ipod/itunes is not showing up either.
I have software 1.0 on the new ipod
Please advise
Thanks

These maybe some of the causes of your problem.
USB port - Ipod need to be connected to the High Power USB 2.0 port at the back of your PC and not those at the front, and do not use USB hub (powered or otherwise), when syncing or Restoring iPod.
Winsock confilcts with iTunes - monitoring software and plugins, such as AntiVirus and Internet plugins do freeze iTunes, when deadlock occurs waiting for USB Resources. - So stop Antivirus and uninstall plugins. But please disconnect from Internet when you stop the Antivirus. Even e-mails apps have been reported to freeze iTunes when syncing.
Hard Disk dying, please do the Disk Diagnostic as posted regularly by tt2.
https://discussions.apple.com/message/17776595#17776595
This wont fix your problem, but confirm that your hardisk need to be replaced.
Have a nice day!

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Ipod Wont Mount in Updater

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