IQ525A - Two Windows Script Host Error messages, plus folders won't close

How do I get folders to close, when right clicking will not close them? I am running Trend Micro security and also have two Windows Script Host error messages appearing. I need to click OK to proceed each time I use IQ525A/
assume IQ is running in safe mode, as start menu and bar is white.Any suggestions
Thanks
Kitcat 

Crash report:
https://crash-stats.mozilla.com/report/index/ab4ee242-57f1-4a84-baef-ca2202150308
Signature shutdownhang
Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites.
'''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''
Wait a few minutes (don't go anywhere), then close it.
Is the problem still there?

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