Is anyone else getting the " itunes encountered a problem and needs to close " message on xp

is anyone else getting the " itunes encountered a problem and needs to close " message on windows XP

I did get a "server busy" message when I loaded quicktime, but I'm not sure if it is related or not since I've been seeing that over the last couple of days, I can't remember if it came before iTunes stopped working or not. That message reads "This action cannot be completed because the other program is busy. Choose 'switch to' to activate the busy program and correct the problem." My options then are to choose switch to or retry. When I press "switch to" my Start menu opens, and nothing appears to happen when I select retry.
that's an odd sort of a message (or series of messages).
hmmmmm. let's try an experiment aimed at working out if there's a program interfering with the QuickTime (which is in turn causing grief with your iTunes).
try a selective startup using MSCONFIG, with just the itunes and QuickTime background processes enabled, as per the following document:
Using MSCONFIG to troubleshoot conflicts in Windows
does QT open without the strange message after the selective startup?
does iTunes launch properly?

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    i keep the itunes encountered a problem and needs to shut down . it was working fine until after i updated to 10.5 can someone plz help

    I did get a "server busy" message when I loaded quicktime, but I'm not sure if it is related or not since I've been seeing that over the last couple of days, I can't remember if it came before iTunes stopped working or not. That message reads "This action cannot be completed because the other program is busy. Choose 'switch to' to activate the busy program and correct the problem." My options then are to choose switch to or retry. When I press "switch to" my Start menu opens, and nothing appears to happen when I select retry.
    that's an odd sort of a message (or series of messages).
    hmmmmm. let's try an experiment aimed at working out if there's a program interfering with the QuickTime (which is in turn causing grief with your iTunes).
    try a selective startup using MSCONFIG, with just the itunes and QuickTime background processes enabled, as per the following document:
    Using MSCONFIG to troubleshoot conflicts in Windows
    does QT open without the strange message after the selective startup?
    does iTunes launch properly?

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    wanpedro I tried what you suggested but have again got nowhere.I tried to uninstall QuickTime it just wont.I uninstalled iTunes & reinstalled it with QuickTime from Apple website.I'm back to where I was with the error message
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  • ITunes "encountered a problem and needs to close" error

    hey guys and gals, i really need help. i've been trying to fix my iTunes software for months now. Without further ado, here's what happened:
    installed itunes
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    installed quicktime
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    installed and reinstalled multiple times from both the c.d. and itunes.com
    Therefore, when i attempt to open my itunes program, the dialoge box stating, "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. Send error report, dont send."
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    for the love of god, help me. i really wanna get my itunes working.(i have no antivirus software, such as mcaffee or norton, etc)
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    -kevin spanky

    great, but when i did this, the agreement popped up and disappeared as soon as it came up, before i could press anything.
    yuck. that's consistent with a malware infestation problem that has been causing error-less itunes launch failures since late October. but there's another couple of main possibilities that we have to check on for these "error-less" launch failures. let's try to firm up the diagnosis a bit.
    first let's make an observation.
    reboot your PC. open Task Manager to the Processes Tab. now try to launch itunes again.
    does an itunes.exe process appear in Task Manager? if so, does it persist in there, or disappear after a few seconds?
    if itunes.exe persists in Task Manager
    do you have Norton Internet Security 2005? if so, first see:
    iTunes 6 won't open on a Windows computer if firewall software is not up-to-date
    ... but if no joy with that, try the trusty Lorraine M technique:
    Lorraine M: NIS/itunes problem rectified
    ... but if you don't have NIS 2005 (or symptoms persist), check up on this possibility:
    iTunes for Windows doesn't open after upgrading
    if itunes.exe doesn't appear in Task Manager (or disappears after a few seconds)
    then we have to check up on the malware possibilities.
    (this is not a cure, it's a final diagnostic.) use MSCONFIG to get iTunes launching again:
    Using MSCONFIG to troubleshoot conflicts in Windows
    after the selective startups, don't launchother applications prior to opening itunes. (this has been known to re-trigger the launch suppression.)
    post back with a list of the Startup items that you needed to disable in order for itunes to launch again. exact spelling and capitalisation please.
    love, b

  • Itunes encountered a problem and needs to close

    Can't launch itunes. Get message "iTunes has encountered a problem and needs to close".
    Bought ipod for Xmas. Had old laptop that didn't have adequate USB. Finally bought new Dell and installed (Disc was version 5). Downloaded version 6 and haven't been able to open since.
    Have tried uninstall, disabling virus/firewall and downloading again. Same result.
    Although I've never gotten the system operational, when I call Apple they say the 90 day period has expired and it will cost $50 to discuss it.
    Any easy fix?
    Dell Laptop   Windows XP Pro  

    The first thing I'd suggest is to get a good antispyware checker and give it a go at your system. Some recent spyware has been reported by other users to shut down iTunes or prevent it from launching. From user reports, Ewido seems to be the best at catching it. You can download a free version of Ewido here.
    If that doesn't cure the problem, try deleting the iTunes preference files:
    C:\Documents and Settings\<username>\Application Data\Apple Computer\iTunes\iTunes.pref
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    C:\Documents and Settings\<username>\Local Data\Application Data\Apple Computer\iTunes\iTunes.pref
    You might have to turn on "show hidden files" to find them. (Right click "my computer", select open, select Tools menu -> Folder Options. Select View tab, "show hidden files" radio button is in the center scrolling panel.) Delete them or if you want to be able to put them back if it doesn't help, drag them to some other location. This will force iTunes to run the setup assistant the next time you launch iTunes. Note that you'll have to go back and set any preferences you've changed from the default.
    Hope this helps. If not, you might try this:
    Bugie: Perform a Thorough & Complete Uninstall and Reinstall of iTunes/QuickTime.

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    Hi -
    I'm running the latest version of iTunes (7.1.1.5) on a desktop computer with Windows XP (SP2) and I've had no problems with it up until today. After using iTunes fine yesterday, I tried to open it up today and I get a Windows error message saying "iTunes has encountered an problem and needs to close" on startup before the iTunes window even pops up at all. I've tried uninstalling and re-installing iTunes as well as replacing the library files with those from another computer (sometimes the ones on this computer get corrupted). But neither of those have changed anything, I still get the same message every time, no matter what I try or how many times I restart. Any and all help is greatly appreciated and I can provide any additional information that might be helpful.
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    I did get a "server busy" message when I loaded quicktime, but I'm not sure if it is related or not since I've been seeing that over the last couple of days, I can't remember if it came before iTunes stopped working or not. That message reads "This action cannot be completed because the other program is busy. Choose 'switch to' to activate the busy program and correct the problem." My options then are to choose switch to or retry. When I press "switch to" my Start menu opens, and nothing appears to happen when I select retry.
    that's an odd sort of a message (or series of messages).
    hmmmmm. let's try an experiment aimed at working out if there's a program interfering with the QuickTime (which is in turn causing grief with your iTunes).
    try a selective startup using MSCONFIG, with just the itunes and QuickTime background processes enabled, as per the following document:
    Using MSCONFIG to troubleshoot conflicts in Windows
    does QT open without the strange message after the selective startup?
    does iTunes launch properly?

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  • "itunes encountered a problem and needed to close" help?

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    edit...

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