Is BT Infinity Available to New Builds ...

Hi,
I know there are several posts about this, but 1 more wont hurt.
I previously had BT Infinity, and frankly, loved it. I had the full 40 down 10 up and couldn't rate the service high enough. Perfect.
I moved house a couple of months ago, to a new build - im connected to the Wantage exchange. Big Yay, its infinity enabled! A friend of mine lives just across the road, in one of the pre-existing houses and he has Infinity - I thought I would join up again after my awesome experience before! 
However, it seems that I cannot get Infinity - for reasons I cannot yet fathom. The postcode checker states that its available in my area - I know this is not so reliable. I have also checked with my phone number which states that it is not. Strange.
I had a chat with a few of the neighbours .. Also on the new build development ... in fact 2 doors away, and they are having Infinity installed ....
So my question is ... What's wrong with me ... Do BT not like me anymore? Or, as I suspect is more likely, is there an error in the data somewhere and I have simply been omitted ... We were one of the last houses to be built so its entirely possible.
In case the mods take pitty on me, I have PM my details. It would also be useful if you could let me know which Cabinet im on, there are 2 close by, both of which are the Infinity cabinets (Seem Like new installs as there are no older ones).
Thanks
Roebuck

Just thought I would update this thread for the mods.
I have had a phone line problem this week and have duly had an engineer out. All went well Phone is fixed - Even turned up on time!!
Whilst he was here I cheekily asked about Infinity, which he stated should be no issue, as I practically live on the exchange in terms of cable length, and im connected to CAB 26, which is fibre enabled and right on the exchange.
He did also state that the postcode in which I live does not exist on the BT and Openreach system - Odd, its been registered with Royal Mail for 3 months - new Sat Navs can find it ...
Anyway, I will wait for the update from you guys, please bear the above in mind if you are checking any databases, I suspect they are incorrect.
Thanks
Roebuck

Similar Messages

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  • BT Infinity for new build

    Hi,
    I've tried searching the forum but can't seem to find posts that are related to my situation.
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  • New build of 6 properties but only 3 show infinity...

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  • BT Infinity availability and enablement

    Hello
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  • New build flat with FTTP preinstalled, can't get i...

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    Since posting my original message, no progress has been made.  It has all been extremely disappointing, and nothing has changed whatsoever.  I have had to continue to call BT repeatedly, and it appeared as though an order was eventually created (previous ones had repeatedly failed and been cancelled).  An engineer visit was arranged for today.  The engineer was on time, friendly, and helpful, tested all of the equipment, cabling, etc. and said it was fine, contacted his support team, and was told that they were aware of a problem.  The problem, as told to me, was that a PTO (precision testing officer) has to go to the exchange and make sure the building is connected properly.  Why was an engineer sent, wasting his time and my time (with no apparent hope of success), when they knew what the problem was?  No schedule for when/if this will happen was given.  So ultimately, absolutely nothing has been accomplished in about two months (from when I first contacted BT to move our services).  I tried calling the order tracking number at 01325561339, and was hung up on while in the queue, so I have no idea what the status of everything is.
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  • Openreach Issue with New Build

    I'm currently a BT customer (and up until now very happy) and am about to move house to a new build site in Worcester. I checked the broadband speed for the postcode and all is good, and infinity is available. However when I put in my exact house number, it is not available.
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    Hi SunTzu,
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    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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    crw-rw----+ 1 root audio 116, 3 Dec 1 19:31 pcmC1D1p
    crw-rw----+ 1 root audio 116, 2 Dec 1 19:31 pcmC1D2c
    crw-rw---- 1 root audio 116, 1 Dec 1 19:31 seq
    crw-rw----+ 1 root audio 116, 33 Dec 1 19:31 timer
    aplay -l
    **** List of PLAYBACK Hardware Devices ****
    card 0: MID [HDA Intel MID], device 3: HDMI 0 [HDMI 0]
    Subdevices: 1/1
    Subdevice #0: subdevice #0
    card 0: MID [HDA Intel MID], device 7: HDMI 1 [HDMI 1]
    Subdevices: 1/1
    Subdevice #0: subdevice #0
    card 0: MID [HDA Intel MID], device 8: HDMI 2 [HDMI 2]
    Subdevices: 1/1
    Subdevice #0: subdevice #0
    card 1: PCH [HDA Intel PCH], device 0: ALC892 Analog [ALC892 Analog]
    Subdevices: 1/1
    Subdevice #0: subdevice #0
    card 1: PCH [HDA Intel PCH], device 1: ALC892 Digital [ALC892 Digital]
    Subdevices: 1/1
    Subdevice #0: subdevice #0
    The above is all without any .asoundrc in my home directory or anything in /etc.modprobe.d/*.conf
    From the wiki I've tried putting
    options snd slots=snd_mia,snd_hda_intel
    options snd_mia index=0
    options snd_hda_intel index=1
    in /etc/modprobe.d/alsa-base.conf, and tried reversing the 1 and 0, both 0's, both 1's to no avail.
    I've tried a few variations in .asoundrc based on the wiki example with no luck.
    I'm lost, this is the first time I've had sound issues with linux and I'm really not sure if it's rooted in the hardware, my first attempt at building a pc or a simple alsa config issue.
    Googling for unable to open slave in alsa seems to bring up mainly conflicting programm issues whic I don't think is my issue as I have no sound at all.
    *edit*
    perhaps this should be in newbie corner? my linux sound knowledge is definitely newbie status.
    Last edited by Proinsias (2013-12-03 23:22:48)

    Solved, not sure where I was going wrong in my initial attempts but a simple .asoundrc has my speakers singing. Could have sworn this was tried to death in the first half hour or so, oh well.
    On the plus side I spent my lunch hour today getting a rough idea of sound on linux and alsa preparing for a fight with my new build, ten minutes after booting up the new machine on my return home & all is well.   
    pcm.!default {
    type hw
    card 1
    ctl.!default {
    type hw
    card 0

  • New line at a new build

    Hi
    On the 18/2/14 I ordered a new line and bb package to my new build property. My current Infinity 2 services were terminated on the 28/2/14 and I was given the standard 4 week wait to be connected back up again but on standard ADSL broadband as Infinity didn’t come up on the system yet (which it now does btw).
    Everything was setup for the 27th March, I took the day off as holiday and no engineer turned up even though I was sent numerous txts and emails saying they would. No one contacted me and I got no explanation why this occurred. I rang up the next day and was told about some Openreach work that hadn’t been completed. Another update today and its now scheduled for completion on the 15/16th April so I assume I might be able to reschedule then if its completed.
    That will mean 8 weeks without a phone line or bb yet I am continually charged (like I’m still living at my old address) for services I can not use at all. On the 3/3/14 a full payment was made, then on the 21/3/14 another which had discounts for line rental (I make an annual payment) which came out in £1.98 credit, but the breakdown of the bill has a charge for £25 for Infinity 2 to begin with which I don’t even have. I would of thought that as I have no services what so ever I should only be given credit each month for the line rental I have already paid for.
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    Chris

    Hi
    I am sorry to see you are having problems
    I suggest you contact live chat at this link they should be able to help you
    http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Moving to New Build in 3 weeks from today and gett...

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    Hi
    I am sorry to see you are having problems
    I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
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    They are a UK based BT specialist team who have a good record at getting problems solved
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • New build estate

    Hello, I have moved into a house on a New Build estate on the edge of Carlisle which will eventually have approx 300 houses currently about 1/3 complete.
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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • New build installation - 4 months and still waitin...

    Hi
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    Clare Hatch

    If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
    They can be contacted using this link BT Care Team
    They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • What is good free burn-in / testing Software for a new Build

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    Hot Cpu Tester can test every device in the pc .
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