Is H2 available on Vision+ boxes?

Notice that H2 (and Lifetime, but not interested in that) is showing on the EPG as a Multicast channel, and looking over on the YouView forum it seems that it is part of a new package lineup.
OK. So I have the Extra Channels and HD Extra - costs me about £12 per month. I'd thought that having subscribed to the full 'Extra' channels that any of the new additions would (should) be part of that package. But looks like not.
So I phoned up 'customer services' - as usual, got the offshored call centre. I get told that it isn't part of my package and that BT will be sending out YouView boxes to all Vision+ subscribers "...some time in the next 6 to 9 months". Right, OK I say, do I need to have YouView to get the H2 channel - get no sensible answer other than being told it's not part of my package and YouView is a better service and will be sent out to V+ subscribers sometime.
Why won't they just answer the question that is asked? Weird.
So, does anyone know whether it's possible to add H2 to the Vision+ service or is it only available to YouView subscribers?
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I sort of lost the will to live after being on hold with the call centre operative trying to find out the information for me and failing miserably.
Anyhow, I have just done an on-line order to upgrade my old package of 'Extra TV' (£7.45) and 'Extra HD' (£5) to the new Entertainment Plus package (£10) + HD Extra (£3) which now gives me H2 and the BT TV Everywhere app access althouigh I have now been recontracted for another 12 months - not fussed about that as I cannot get Sky so am pretty happy with the BT TV service.
I'm going to hold fire on getting (another) YouView box - I already have two as I was a YV Beta Tester - quite fancy the G4 box but I'll wait until BT give me one when they decide to kill off the Vision+ service. YV is nice, but we have all sorts of issues due to split region reception of the DTT service (Wales and South West) which on the Humax cause failed recordings (a long and technical story that I was heavily involved with YV with but never got resolved). Don't get the problem with Vision which is the main reason I subscribed.
The on-line upgrade was almost immediate, with the TV channels and Everywhere going live in about 10 minutes flat. 10/10 for effort and delivery there!

Similar Messages

New Black BT Vision box - what is missing, a discu...

Maybe it's just me but here is a list of things which are currently missing or wrong with the new BT Vision box (black edition with new interface and OS). Thought it might be useful to keep a list of these going which people can add to.
would also appreciate it if anyone can help with any of these issues in case i've missed something
Red button doesn't work - believe this is 'coming soon'. you can still access the channels by going to 301 or 302
Teletext doesn't work - the button pops up a message saying it's not available, coming soon?
There is no way to set recordings to over run? - this used to be very handy on old box, particularly with live shows. is this being brought back?
No signal strength tester - you used to be able to check digital signal reception strength and quality from the settings menu, not any more
Pressing 'play' when viewing a recording doesn't flash up the progress bar - any other good way to do this, used to be handy. Fix: pressing "select" does the trick
no HD Freeview - the box isn't capable, wondering whether they might upgrade us to YouView later on for this?
No options to set resolution - used to be able to define 720p or 1080i for instance, not any more
Sky Sports small white box - a small logo in the bottom right area, not sure what this is or why it's now there?
Subtitles on iPlayer missing
Some reported picture quality issues - both on SCART and HDMI
On the plus side:
Bigger capacity on the hard disc
Faster inteface and movement between sections
Nice new design and sharp interface resolution
Channel logos / graphics now in the information bar menu
When in the TV Guide there's still a small box showing you what you are watching on the current channel
Music playlist
Bookmarks
Reinstatement of the 30s jump and better fast-forward / rewind (30s jump doesn't work on Sky Sports)
Ability to jump to specific point in recordings (you need to start it first, then stop and go back into it to have option)
Ability to reenter a recording at a time offset
Icon to show which recordings have been watched
HD iPlayer
Recently viewed in iPlayer
Ability to resume a programme on iPlayer
Ability to resume on demand
Disk usage on Recordings page
Auto switching format for HDMI and SCARTOne-press toggling of Subtitles and Audio
Previous channel facility
'Play all' feature for On Demand series
anything else people want to add?

Subtitles on iPlayer
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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New BT Vision Box to receive Freview HD?

I had been a BT Vision customer for around three years. I then moved to Sky for two years, but am now thinking of coming back to BT Vision, especially with the prospect of BT Infinity.
I've looked around the forums and website to see what's changed/improved with the service and I must say I'm impressed. However, as has been documented many times on this and other forums, the Black Vision+ box is unable to receive freeview HD. I'm aware that BT are linked with Youview and a new freeview HD receiving box is in the pipeline alongside that with an ETA of sometime early next year.
Interestingly, I just had a online chat with a BT customer service person called Roxy and inquired into this. My question to her was whether it was worth me signing up now to BT Vision or waiting a few weeks for the new freeview HD receiving box to be available. The answer I got was "You may as well wait", and she implied that the new box shall be available in a few weeks.
Thought you might be interested.
I shall be waiting a few weeks.
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ttyrie wrote:
If it isnt an official announcement you can guarantee that whoever said it is talking absolute bull **bleep**...
From an Indian call centre worker?!? Noooo!... Really? Tee hee.
I've seen this in action in call centres before. The blind leading the blind. Its not a good situation. And certainly NOT good for whatever particular company's customers are on the other end of the phone.
Rank - Mostly Harmless.

New replacement (black) BT Vision box

New black vision box arrived today, installed, but trouble. Most channels are not available and others have distorted sound and picture. ITV1 is OK cannot get BB1 and many others. The Vision box is connected direct to the TV, no other device inbetween. Switched off scanned again. Same result. BT India say I have a signal problem which is not their problem. I had no such problem with the silver box. BT India say I cannot reuse it as it has been deactivated. I am sorry I laid eyes on the black box which I did not want anyway. Any advice please?
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Does the menu run along top or left hand side.
If left you are on the new OS and will not be able to check signal strength, sadly.
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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Certain ondemand channels via Vision box using up ...

His anyone else experienced this possible flaw with the ondemand service on the BT Vision system.
I have found that programs watched via iplayer and any channel4 related content seem to deduct usage from my monthly broadband allowance.
I have only really noticed it this month as I haven't bothered with the iplayer until his month as it's not very good on the Vision box and I've not watched that much from the rewind service or 4ondemand until now. The 8 episodes of Fresh Meat seem to have affected the usage. This weekend I watched several and my normal daily usage jumped by at least 0.5G for a single day which is alarming.
At the moment my usage appears to be around 2.5G more than normal after watching 12 programs on the above mentioned channels.
Could someone from the Vision Team look into this as BT's normal customer services don't understand and are not very helpful.

I carried out an experiment to see what was happening and for January as my usage was over 13G. During February I didn't watch anything on Iplayer or via 4ondemand (via vision box) and guess what my usage was back down to the normal 7G. Again this month very limited watching of anything on Iplayer and usage around 6G.
Another thing which was noticed was that when running a BT speedtest back in January the additional QOS test was not available and therefore it appears again that my Vision service was not correctly set-up. Since then I contacted the support team and now the QOS test is back and my broadband usage is back to normal.
Therefore it does appear that something had gone astray with the way usage allowance was being recorded. However BT say this isn't possible.

Youview ESPN and will my old BT Vision Box still w...

My 18 month BT Vision contract is about to end so I called sales regarding a new deal. I was interested in the new Youview package but have a few questions that could not be answered by the sales guys.
Firstly, if I get the new Humax Youview box for my new HDTV, will my old BT Vision Box still work, as it is still the perfect solution for On-demand content onto my old non-HD flatscreen using a scart cable.
The BT Vision box also gives me free ESPN which I am told I will not initially get on the Youview service.
If the old box stops working I will be missing out on this great free channel.
Also the BT Vision box gives me the option to add Sky Sports 1&2. Again I'm told this will not be available on Youview until an app is launched that will make this work properly.

My understanding is that you can't get the Sky Sports/ESPN channels on the youView box yet & that you can't have both boxes connected to the internet at once so you have to choose between one or the other at present.
I have a Vision box with the Sky channels so will be waiting until Sky is available on the youView box before switching...

Cannot receive hd on bt vision box

Hi. I had bt infinity installed on Monday 27th. I have the new black bt vision box with a card for bt sport and sky sport. The same day I took out a subscription for hd extra. At this point in time I cannot receive any hd channels or normal sport channels I can get all the others. India have checked out my system and internet speed. They say my hd is activated and I should be receiving them. Under their supervision I've done hh5 resets box resets etc to no avail. I'm connected by Ethernet. In the end they have more or less given up and sending out an engineer. Has anyone else had this problem and found a solution.
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I don't know the exact significance of "initialised" but it must be OK as that's what mine says and it's been working fine for months. You might need to wait for the engineer but the forum moderators may be able to offer some help when they read this thread.
You can click the white star next to this message if you think it was helpful.

Bt Vision Box C03

Hi,
I was given a Bt Vision box a black one 500Gb by a friend but i cant seem to get it to work i keep getting C03 Error which i believe is to do with a subscription which i dont have, I do have bt broadband. I borrowed a bt vision box from a family member who doesn't have a subscription either not to long ago and that worked fine at my house without a subscription.
But this new one doesn't.
After searching the internet i found out that i need a update the (box i was given had a factory reset) ?
Thanks

They actually switched off the Microsoft CE software which was the original software from the start up of the Vision service which was on the Silver box. BT then introduced the Black Vision Box initially with the same Windows software. BT then changed to the Linux software and BT then updated the Black boxes to run the new software and replaced those in a contract with a Silver box with the Black box which left those with Silver boxes on PAYG contracts.
So, some older Black boxes that haven't been upgraded could still have the old Windows software, which is what the OP has.
Stew

BT vision box

Hi my BT vision box has broken the HDMI port won't work, I've tried multiple cables and its defiantly not the cable or the TV that has a fault. I have just spoken to a VERY rude customer advisor who actually asked to speak to "the man" as I didn't understand what he was saying apparently. He is insisting that he needs to send out an engineer to install a new BT vision box...Is this normal practice? He said that a new one wont be able to be connected to my home hub, However, I am sure when I ordered BT vision 2 years ago (about a month after getting the Internet) that I didn't require a BT engineer to come out. I don't mind an engineer coming out but I am on nights all next week, and he will be coming between 1 and 6......Not ideal really.
sorry for the rant. Just want to make sure its essential for the engineer to come out.
Thanks.
Aimee

I had a faulty box with the same HDMI problem when I joined.
I think the engineer just makes sure it is the box at fault before he gives you a new one.
Just think of him as a nosey postman

Bt vision box wont let me watch any channels while...

bt vision box while recordin 1 programme i go to another channel to watch it says no signal or weak signal, and the rest of the channels say the same thing. we have recently brought a new areil lead which is shielded,we stayed on a channel wid the blank screen and when the recordin finished the picture came up we have had problems before this its very annoyin all we do is try and fix this problems any1 know what could be wrong.

no signal or weak signal normally mean an aerial problem or you are in a poor reception area at the moment till the digital switch-over is completed in your area
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BT Vision Box unable to show Freeview HD channels ...

I have been sent a BT vision box due to the fact my Youview Box is unable to have the skysports channels I was told this was a newer box I was told on the phone and my youview box was outdated when I suscribed to the Skyports channels just last week. I plug in my BT vision box everything is fine except I am unable to watch Freeview HD channels.
The Problem is my BT Vision Box shows the Sport Channels except the freeview HD Channels, I get them on normal.
My Youview box shows the Freeview HD Channels and everything else expect the Sky sports channels.
I have spent 2 hours on the phone last week with the technical support team and probably even more as I called twice they even put me through to the sales team because I said I wasnt suscribed to freeview channels (because thats what it says on the TV) and everyone was telling me I was suscribed and I was unable to view the Freeview HD channels. I even took a day off work which I will not get back to get a freeview engineer guy to come to my house which the BT technical team sent and tell me theres nothing he can do and he checked my signal and said it was perfect and told me the Youview box was newer and the BT vision box was older even though I was told vice versa by a BT sales rep when I bought the Skysports channels.
So can someone help me so I can view all my channels I have and not have to swap between boxes and I do not want to speak people on the other side of the world to sort my problem out.
I have done the search channel and reset the box which has not worked.

bruceg87 wrote:
I have been sent a BT vision box due to the fact my Youview Box is unable to have the skysports channels I was told this was a newer box I was told on the phone and my youview box was outdated when I suscribed to the Skyports channels just last week.
Utter nonsense! The black BT Vision+ box came out at least 3.5 years ago. The BT Youview box came out just over 1 year ago.
The reason you can't have Sky Sports over Infinity on the BT Youview box is because Sky haven't agreed to let BT resell Sky Sports on that platform. It's not due to any technical limitation. BT have asked Ofcom to look into this.
The reason you can't pick up the Freeview HD channels over the aerial using the BT Vision+ box is because it is a much older box and doesn't have Freeview HD (DVB-T2) tuners. You need to pick them up over Infinity by getting the 'PSB HD' multicast entitlement added to your account.
The person on the phone was talking rubbish. The engineer was talking sense. His trip to your house sounds like a total waste of both your time and his time. At least BT paid for it I assume.

BT Vision Box Not Receiving ITV or CH4?

Hello. I've joined this forum for the purposes of attempting to resolve a problem that my parents are having with their BT Vision Box.
They are very happy with the system in general, but recently my mother has been unable to watch/record ITV very often. She has tried re-scanning for channels, but this simply lost several channels from the tv guide altogether.
Now I realise that atmospherics sometimes play havoc with freeview, but the reason I am perplexed is that my Panasonic tv upstairs (with inbuilt digital reciever) has almost no trouble recieving these channels, bar the odd blip or two.
Yesterday was case in point when I could watch Doc Martin in perfect quality, and downstairs could see literally nothing. Progarm unavailiable. Channel 4 was the same, though it was at least a static broken image on the BT Vision Box, and not just a black screen.
We had a digital ariel installed about 6 years ago (at some cost) which both our televisions run off (theirs through the Vision Box, as their tv does not have built-in digital tuner). The cableing is up to date aswell, and we have some kind of booster attachment aswell (though the guy who installed the ariel insisted it wasn't a booster, but we need it plugged in to get a signal).
So in conclusion, why can't the BT Vision Box recieve channels from the same ariel as my television, that has no problem getting them?

I think someone conned you somewhere along the line.
It sounds very much like a booster to me.
Also the wind ought to have no effect on your aeriel. (note not ariel that's for your washing machine )
It really does sound like an aerial issue to be honest and maybe it would be worth getting someone to look at it.
If you take the downlead out of this box can you plug the aerial in to the TV?
Hang on - is your TV fed from this box?
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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BT Vision box and infinity

Hi
We are considering changing to BT Infinity from normal BT broadband.
We currently have a black BT Vision Box (not yet updated) connected to an upstairs hub using the plug in black powerline adapters.
We paid about £60 to buy the box outright a couple of years ago so don't pay any monthly fee for Vision. We do occasionally 'buy' a film and the cost of this is added to our monthly BT bill. As this dosn't happen very often there is no ongoing cost to us of using the Vision Box for BBC iplayer or for recording, rewinding live TV etc
Would this change if we upgraded to infinity as I can only see the option of about £5 a month to use a vision box
Thank you

Not in the least. There is no problem at all in upgrading to Infinity it will not affect your PAYG option.
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BT Vision+box update

I have a spare bt vision+ box that is used for freeview only. It recently showed that it needed an update but failed to download the update tool as it was not connected to broadband and turned itself off after numerous attempts to download the update tool. I connected it to broadband and it successfully downloaded the update tool and advised box is being updated and will restart when the new software has been installed but the box remains in standby with the blue light on and the remote not functioning. Any advice would be appreciated.

Hi franny,
Just curious. How Long did you leave the STB in that state ?
From my experience, after an update, it does a hard disk check, which sometimes can last for about 20-30 minutes.
Is this issue seen even after you reboot the STB manually ?
If that doesn't work even after waiting for so long, I suggest you factory reset your STB by re-powering it, and holding the Left + Down buttons on the front panel, until you see the update screen again.

BT Vision box freezing but tv picture still in the...

Hi,
I am hoping someone can help.
I have the black bt vision box and it appears to have stopped working.
When I reboot it I have about ten seconds where I can control it using the remote. After that whatever menu is on the screen after that point stays jammed on the screen yet the tv picture in the background continues to stream live. I can't do anything at all except continue to watch what channel is on the screen when it stops responding.
Any help is much appreciated. I've had a search and can't find anyone with the same problem.
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As a test what happens if you reboot with the aerial and Ethernet disconnected? Does it remain responsive after a few minutes?
If so start a "Scan for channels" in TV Settings and immediately reconnect the aerial.
It is just a hunch but I'm thinking the TV Guide EPG database may have been corrupted causing it to crash as soon as it receives a new EPG update. A tuner scan well flush the EPG database and may fix it.

Is H2 available on Vision+ boxes?

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