Is telstra cable broadband down in COLLINGWOOD 3066??

Help

Good morning,Here is a link to the Telstra Service Status website where you can check.Hope that assists, as I am on the other side of the Yarra.

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Restricted upload speed Bigpond Cable Broadband Brisbane

Hi, I checked the Telstra Service Status page for my suburb with nothing to explain the problems I am having today. My applications are crashing and disconnecting and generally behaving quite slowly. I have tried restarting the router, wifi gateway and the computers. When I go to speedtest.net or speedof.me, they show that I have great download speed (25-30 Mbps) but almost no upload speed. Sometimes the upload test fails, sometimes it shows about 0.1 Mbps. Sometimes the test shows 1 Mbps which I think should be normal for the Cable broadband service. But the results are erratic and the internet is hard to use in general. Is there actually an outage in my area? MrKimAGroves

Hello Kim You can check the Telstra Service Status website for your area http://servicestatus.telstra.com/ RegardsProfessor PhoneI'm not a Telstra employee. I have been a mobile subscriber since 1963.If my advice has been helpful, a Kudo "tick" would be most appreciated.If my advice has solved your problem, please also mark it as a Solution

Cable Broadband for subdivision and Commercial Quote

Hi Telstra, I recently bought a subdivided home and currently waiting for settlement. So as a forward thinking professional, i took the initiative to make sure that cable broadband would be available for my property ahead of time so thought i would enjoy cable broadband as soon as i moved in. I checked that both properties either side of me can receive cable broadband and indeed they both do on the telstra broadband checker tool. Infact the entire street and the connecting street both receive cable broadband. From what I can tell it is provided from the overhead poles. Understanding that subdivisions are not updated on the telstra database I contacted a Telstra sales rep to get the ball rolling and they did a 'database check' which said i could get ADSL, maybe on ADSL2+ and not available for cable. I then went to the Telstra store who did the samething except this time visually showed me the database check, I asked them if it was possible to send a technician out to see if it was possible to connect to the cable service and how much it would cost. Instead I was told that trenches would have to be dug and that I would have to hire my own contractor to do it. I told them no trenches needed digging as as the subdivision is literally 3-5m from the poles and that it was facing the street not behind the main house. Attached below is a pictorial of what my situation is.So my property is actually a subdivision of 2A Bravo st, but since its facing Delta st its designated as 35B Delta st. The poles on Delta st currently supply the property with the phoneline and power as well.
After some more research, i discovered the commercial quote method on the crowdsupport service. I then requested a commercial quote done through the 24x7 live chat in which they happily did for me and said it would take 14 days. 16 days later i followed up and the chat rep i spoke to could not find any record of the commercial quote and then suggested i speak the to Moving Home Team instead.
Before I try the Moving Home Team, i private messaged a moderator whose yet to respond. So I ask anyone from Telstra or the crowdsupport if they can help with me with my situation please! I really want Telstra Cable as ADSL1 is not acceptable especially since the exchange is in the next suburb where my max speed would only be 4mb/s. Any help is greatly appreciated.

I would try calling the connections team, 132200 and say "connection". Ask them for the reference number for the call (will be INT 1-4x) Ask them for the reference number for the Commerical Quote Webform (I believe that they might have an SR 1-4x number, but it has been a while since I have seen one) Ask them to send you a Get Back In Touch link by email/SMS, and if you haven't heard back, use that link to get back to them specifically, that way you should be able to get someone who should be able to help. It is disappointing that the LiveChat person hasn't submitted it or at least noted the reference but normally it is within a few weeks they get back. (10-15 business days) The link they send will also have their name and employee number so you can also say who you spoke to. If after that you don't hear back, i would personally just raise a complaint, but they normally are pretty good at getting back to you.

Telstra Cable Drops every 1 to 2 days, but Gateway Max is fine

Had Telstra Cable installed on July 18, 2015 with a Gateway Max.Upgrade from TPG ADSL2 since Cable is much faster and my only other option in our location. While its much fasfer its not reliable. Every few days or once a day the Internet availability simply stops. All devices whether WiFi or direct Ethernet can still connect to the cable modem.In fact I can login to the Cable modem and its tells me the Cable connection is online and working, but its not. I cannot ping anything outside our home network using name or IP address. The only fix is if I reboot the Gateway Max, or Telstra sends a reset down the line. A Tech has visited once so far and changed the Isolator in the connection box outside as well as the connector in the street. No change, still happens. Regards,Mark

Hi Markm09,
This isn't good to hear, your next step would be to lodge a complaint here Lodging a complaint with Telstra to have this escalated further, as it seems that it is a ongoing issue for you
Thanks

Telstra cable

Do Telstra offer cable BB? Might seem like a silly question but can't find the specific details, only that the connection is cable, adsl++ or something else. I don't want adsl as I am too far from exchange and get speeds around 3.5Mb/s on a good day. Also, is the $192 installation fee for cable mandatory? i alreay have foxtel connected. Does anyone know if there is a way simply to churn to a Telstra BB cable product?

Hi Knerps, before any of the ballance of your questions here are answered, you need to determine if indeed Cable Broadband is in fact available to your home and street etc. It's NOT available in all areas. To do this pop along to the following link and enter your address etc, so as to determine exactly what connections (Type) would be available to you: https://www.telstra.com.au/broadband/home-broadband

My Apple Macbook Pro is connected by Telstra wireless Broadband to the Internet. Is it possible to connect to a WiFi Printer using Air Express or some other system? to the Internet.

Hi
Can someone please advise if it is possible to connect my Apple MacBook Pro 13.3" to a WiFi Printer, as I am connected to the Internet through Telstra Wireless broadband.
Is it possible by using Airport Express or some other way?
Thanks

1.Power Cycle
   Power off the router. Unplug it from the wall. Wait a while.
   Plug it back to the wall. Power the router on. Wait until all the lights are lit properly.
   It will take a while.
Restart the computer.
Start up in Safe Mode.
   http://support.apple.com/kb/PH11212?viewlocale=en_US
2. Turn off Extensions, if any.
     Safari > Preferences > Extensions
3. Turn off proxies, if selected.
     System Preference > Network > Advanced > Proxies Tab
     Under "Select Protocol", uncheck any box if selected.
     Click "OK" then "Apply"
4. Uninstall anti-virus software, if any.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273

Video Chat: Cable Broadband vs. DSL

I have had about five or six incidences of not being able to video chat with someone who is using cable broadband, vs. me being on DSL - I am able to video chat with other users who use DSL with no problems.
Does anyone know anything about this or know of any kind of fix? Thanks for your time!
Intel 17" iMac Mac OS X (10.4.8)

Hi kwfryati,
I have not spotted that problems are that specific.
More likely is that they are using ISPs that offer a VoIP service (Internet/IP phones) and are blocking port 5060 expecting people to pay more for the service.
Some ISPs also NAT the connection/Service to the end user at the ISP level and this can be an issue if you are using a NAT based method of opening the ports such as Port Forwarding - or they have a device at their end also doing NAT.
Use UPnP where you can in the connection devices.
10:55 AM Saturday; July 14, 2007

Need help with initializing isp cable broadband and its relation to ADSL

hi ,
i have a question ,
ive desigmnet and implemented isp of ADSL from scratch ,
ive implemented LAC & LNS Router with L2TP and integrated it with AAA.
now
im asking about ,
the ADSL system i desribed above
and
defirrence between it and cable broadband ??
is there alot of differences between them ?
can somebody give me standard isp topolofy for cable mode system ?
regards

My way of looking at it is that i neeed nothing else
and it should just see a wirelless network from the
router and connect to that, is that right?
Yes.

Using telstra mobile broadband and airport express as a bridge.

I have a telstra wifi broadband that allows me to connect 5 devices. I would like to connect up to 25 for a classroom activity. i went to the apple genius bar and they said to use an airport express in bridge mode. i cannot work out how to do this. it asks a number of questiosn that are a bit too tehcnical and i do no know how to set it up.
Please help.

Use AirPort Utility to set up your Express.
On the 'Internet' tab, set the Express to bridge mode.

Can't get router working after switching from DSL to Cable broadband???

I have a WRT54G v.5
I just switched from dsl service to cable broadband. I can't get my router to work. I hooked it back up just as the dsl modem used to be. there is an ethernet cable that goes from the cable modem to the router. then an eithernet cable that goes from the router to the computer. this does not work. If I just take the router out of the loop and run an eithernet cable straight from the cable modem to the computer it works fine. so the cable internet service is working fine up to the modem. The router is the problem. I have restarted both the computer and the router. so that rules that out. can you help me?

Open the setup page of the router by launching an Internet Explorer Browser and type the address bar, 192.168.1.1 and press enter. When it prompts for the username and password, leave the username field empty and provide password as admin and click on ok.On the main setup page the ""Internet Connection Type"" should be on ""Obtain IP Automatically - DHCP “. Click on the Save Settings button.Now click on the sub tab ""MAC address clone"".- Click on enable.Click Clone & click save settings
Check WAN Ip on Status page of router .... If getting Valid Ip .... try going online...If not ... power cycle for 4-5 minutes & then, try going online.

Telstra Mobile Broadband MF626

Hi, I recently purchased a refurbished a macbook pro, 2009 model with lion installed. I have a Telstra Mobile Broadband USB Modem, MF626. I have downloaded the latest connection manager yet it still does not work. Does anyone know if it is compatible with lion??
Thanks

No - if you are talking about the USB port on the Express it is only for a printer - on the Extreme it is for a printer or hard drive

Mac Mail incoming email not loading when on home cable broadband

I'm having a new problem (started happening just 2 night ago, for no apparent reason). Incoming emails no longer working on any apple device (iPhone 5, iPad, MacBook Pro) when connected to my home broadband wireless modem (cable, netgear cg3100d). This is despite all devices accessing websites without any issues, and speedtest showing 32mbps when connected to this modem. When I take any of these devices to connect to my work's wireless internet connection the mails load fine. Likewise if i switch off wifi on the phone and use the 3G or 4G the emails load.
What could be the cause since I haven't changed any settings? I'm nowhere near my monthly download limit either.
I've also noticed that Apple TV loading content has slowed right down. This seems to be related since it has occurred at the same time. Strange that only email and Apple TV is affected. Websites all load fine and at full speed.
Any thoughts?
Thanks in advance.

Hi Timdk,
The port settings for mail.bigpond.com changed a few months ago and this is starting to be enforced. Please check your settings against those in the table on this link: https://go.telstra.com.au/helpandsupport/-/email-settings-summary
I would suggest performing a factory reset of the modem via the interface http://192.168.0.1 and you will find this option located under Set Password in the left hand menu.
Once done, test it again and let us know how you went

Telstra Cable Ultimate Upload Speed Increse

Dear Telstra, Recently i have been trying to stream to twitch in 720p on your cable ultimate but your slow upload doesnt even allow me to stream at 240p at 30fps wihtout 60% frames lost and it would be great if there was some way for you to increase this. As with http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Upload-Speed-Boost-Option-for-Cable-Plans/idi-p/343959it doesn't look like a technical limitation.i dont have any other options for internet and i coulnt ask more with the dl speed It would be nice if you could increase to 10mbps for $10 a month or 5mbps for $5 possibly and if not a technical explanation would be realy nice.

Hello, I'm also in the same boat too, I don't buy the whole Foxtel upload causing this issue too. These are two seperate connections incoming and outgoing which are dedicated. NBN hasn't even been planned in our area yet! High speed cable with adequate down and up speed will be just as good as NBN, so let the consumer decide what they want and don't dictate what we should like. Don't get me wrong, the download speeds are fantastic but it is outrageous to have such a limit on upload when consumers are HAPPY to pay extra!? Come on Telstra, this is worthy of a petition in Change.org. The 4G network reaches speed of 100 Mbit/s and an upload of 37 Mbit/s but the data plans are unfathomable to pay for those who require high volume or large uploads. It's reasons like this that we are still laughed upon by Europe and USA...even the NBN is a joke now that there is no more FTTH. Telstra know this yet they tell us to wait for NBN when they know most consumers who are KMs from the exchange will also experience speed issues. Please Telstra, have some pride with your infrastructure and MAKE SOME MONEY which will also SATISFY CUSTOMERS. It's not rocket science. It seems like you want to avoid adding additional upload ports in the CMTS infrastructure. How about a trial test to see how feasible it is such as a voting system and notify all of your cable customers about it to actually see what the response is from your stakeholders? You may very well be surprised. Thanks for reading. Kind Regards,JeremyPunchFace

BroadBand Down

Hi there
Broadband went down last Saturday night. Contacted BT Sunday morning. Did all the tests with the Indian chap on the phone. Everything is OK apart from the braoadband. Wireless is OK phone is OK. Broadband light on Home Hub is steady orange.
He promised me action within 48hrs. Never happened.
I emailed a complaint yesterday. Surprise surprise. no reply. (BT ref 100803-003857 for any Mods out there)
I went round in circles on the website for an hour trying to figure out how to report this again.
Tried the phone to BT Too busy.
Where do I go next. How do I get someone to even give me the courtesy of a reply.
Rgds
Phil

Hi Phil
I understand your frustration. BTIndia fluffed my account back in 2009 when they managed to lose my original email account name. Now I'm sure that somebody higher up could of retrieved it, but poor communications left me with the impression that I was urinating in the wind. Therefore I gave up.
Having said that, this was before I found the BT Beta Forum - now binned - and then these thriving forums replaced it. If you require a mod to assist you then why not drop them an email to [email protected] with your name, account number, phone number, forum id and a link back to this thread.
edit to correct a typo.
-+-No longer a forum member-+-

Hardware/software requirements to support cable broadband

I have a grape iMac G3 (333mhz)running OS 8.6 and am curious to know if this system, in it's current configuration is capable of supporting broadband via cable? Cox Communications is my cable provider and their stated minimum requirments lead me to believe it will not.
Any advice is appreciated.
iMac G3, 333mhz "grape" Mac OS 8.6 or Earlier

...they say I have to have either windows xp2000 or 98(second edition)
This clearly summarizes AOL's support for Mac users - ignoring it entirely. ;-|
Actually you can get AOL Client for OS X here. Personally I hated every minute of the 4 months I paid for AOL. It was painfully slow and their Mac software wasn't great back then - but that was only my experience - there are cheaper and quicker ISPs out there who can give you broadband without any software needing installing.
mrtotes

Is telstra cable broadband down in COLLINGWOOD 3066??

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