Is there a way to get help even if I have to pay?  Haven't gotten help here

I haven't gotten help here on the question I posted...see below. Is there another source of help, even if I have to pay for it? thanks
I copied my iTunes folder to an external drive as a backup. (I suppose I should have "exported" it.) Then that computer's motherboard crashed. I have a new computer and have copied the iTunes files to the C drive. iTunes seems to find the music (3000 songs, etc) but my ratings, and playlists are missing. How can I restore them? ( I do have my IPOD with all the stuff on it.)
Pleas help....thanks

There are applications that purport to retrieve playlist information from your iPod. I'd look for posts by Zevoneer.
For future reference, you need to copy the entire iTunes folder (not just the one with the music in it)when you back up. The ratings and playlists information are stored in the iTunes Libary file.
I believe the support contact information is all on the main support page. There is also a link, "Contact Us" at the bottom of this page.
Best of luck.

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