Is there an apple service store in Dubai?
I am having issues with my Ipad 2 - unable to join the wi-fi network. Is there an apple service store in Dubai? so that I could have it checked?
It is a store withina Virgin Music Store and apparently it has a Genius Bar.
It is not listed on the Apple website so you will probably have to call for an appointment.
http://stuffmideast.com/2011/03/09/112009/first-official-apple-store-to-open-in- uae-mall-of-the-emirates/
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Apple service stores in New Delhi for iphone
Hello,
A special one of mine is right now in New Delhi. She dropped her iphone and speakers stopped working, so she cant talk over phone (even with headphones). Is there a way to find an Apple service that will fix the problem in New Delhi, center. She is staying on the Janpath Road.
Thank you.TheBlankStare wrote:
Oh thats not good. Any ideas what she can do?
Well, AppleCare can faciliate helping her while she is in India. It does offer international coverage.
To check if she has it, this website can be used: https://selfsolve.apple.com/agreementWarrantyDynamic.do
Also, there are some local resellers and authorized service parts that may provide service.
https://locate.apple.com/in/en/
Enter the city and product and check out the list of businesses. -
Siri down - is there an apple service status?
I think I'm not alone in noting Siri isn't working (I'm uk). I guess it could be me (my phone) or my ISP, or my phone net, or apple. I'm guessing it's apple servers at fault.
It would be really useful to have an apple service status page in situations like this. Am I right that apple provide no information like this?
It would be realy handy to read "some folk will have issues with Siri right now, (insert apple advice)"
Particularly considering we are all beta testers for Siri, IMO.
Or am I missing a web page?I've just found a cure for my Siri woes. This fix may well have been posted elsewhere - apologies if I'm repeating old news.
To get my Siri working I simply switched it off and on again via Settings -> General -> Siri.
Restarting my phone (by holding home and power buttons) did nothing to help.
It seemed what ever caused the issue, the answer lay in my control. If only I had known :-(
Anyway all is well and I'm sure you all glad to know. -
I have a defective iphone5 which is under guarantee,but unfortunately there isn't any apple retail store in my country.would you plz help me how can I change it?should I go to near country such as Dubai or Turkey to change it?
If the iPhone came from the US, then that is the only place where Apple will service it. If you can't take it there yourself, you would need to send the iPhone to someone you know in the US who could get it serviced and then send it back to you.
Your only other option will be to find some unauthorized cellphone repair shop to attempt a repair, after which all further support from Apple, in the US or anywhere else, will no longer be available to you.
Regards. -
I am living in Pakistan, Lahore. I have purchased an Apple Iphone 5S online from apple store. I am facing water damage problem and there is no apple store here in Pakistan, How can I repair my phone from apple service center? Please help me
Take it to an authorized service center or Apple Store in the country where the phone originated. Apple does not sell iPhones in Pakistan, nor will they ship them to Pakistan.
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Frustrated with Apple Service and Apple Store... Lemon Law?
Hello,
I'm wondering if anyone has had an experience like this before, and if so, how they resolved it? Also, does anyone have any sort of customer service phone number (not tech support), where I could reach a supervisor, or someone who deals with issues like this on a regular basis?
Let me start from the beginning, and give a quick run-down of my problems.
*First let me say that the first Apple Store I went to is almost two hours away from where I live, and the second store is just about two hours.*
I bought a 17" Macbook Pro (Unibody, 2.8ghz, 4GB, 500GB, antiglare display, etc.), in September of 2009. I had problems from the beginning, originally some problems with both the wireless card, and a general slowness of the machine, combined with a cosmetic defect in the screen. I made an appointment at the Apple Store. At the first appointment, they said they had to order a new display assembly to fix the cosmetic defect. So I drove home, got a call a few days later that the part was in. I called a few days later to say I wouldn't be down for another few weeks, and could they please hold the part for me. I was assured that they would. I drove down about a week and a half later, and was told the part was sent back; apparently the message the gentleman I spoke with on the phone had not gotten passed along adequately. I was a little miffed, but figured accidents do happen, so I'd give the benefit of the doubt.
When I returned to get the display put on, I reiterated the wireless issues I was having (the wireless signal strength was spotty, while my 3 yr old Macbook had perfect strength sitting in the same location [yes, I both alternated which one was on, to make sure there was no interference, as well as had them both on at once]). I was told that because they could not reproduce it there, they couldn't really do much. I also reminded them that the machine was still slow, and they recommended an OS re-install. They then took the machine in back and replaced the display assembly. When they brought it out a while later, the new display had the same problem. I mentioned this, and she said that all the ones that were in back seemed to have the same problem, so there's not much they could do at the store.
I went down again a few months later to let them know that the OS re-install hadn't helped, and that I really couldn't keep driving two hours each way to not get anything fixed. They apologized profusely, and said they could mail the machine to their depot center, where it would be repaired and mailed back to the store, upon which they'd mail it to me. They also ran some tests at this appointment, and discovered that the processor heatsink may be failing. They made a note, and sent it out. I got a call a week later from the technician at the depot location, quizzing me on the exact problems I was having, and spoke to him for almost twenty minutes while waiting for a doctors appointment. (We'd played phone tag for a few rounds before we finally spoke to each other). I described everything as best I could without having the machine in front of me, but I felt that I was a little ridiculed by the technician. The attitude I sensed was "our tests didn't find any hardware failures, so you must be wrong, or lying." He didn't use those words of course, but he didn't exactly hide it too well either. As I was called into my doctors appointment, (so had to hang up) I asked him over the phone to please do as many tests as possible, and use the machine if necessary to reproduce the effects. He said he'd try, and hung up. I received the machine a week later or so, with a sheet listing what had been done. The list reads:
Labor charge
Flat rate repair charge
Obviously, I wasn't actually charged for either of them, but absent a more detailed list of what they'd done, the only difference I could detect was that they finally replaced the defective display with a non-defective part.
After another month or so, I returned to the store to let them know I was still having problems, and to get advice. They told me that they'd have to reproduce the issue there in order to do anything. They proceeded to reproduce the issue, and told me that a CLEAN install should do the trick. I did a clean install, and copied things back on very slowly, a few things at a time. The problem persisted even before I'd put much back on.
About a month later, I made an appointment with the other Apple Store (I have two, both about two hours away), and took it down. They reproduced the issue, and said it could be due to a faulty hard drive. They took it in back and replaced the hard drive. I was a little unhappy how many appointments it had taken, but was hopeful that it had finally been fixed.
I got a survey in my email about my satisfaction with my last appointment, so I filled it out honestly: that I had been extremely frustrated and disappointed, but I hoped that the fix that was finally provided would be successful. I was contacted the next day by the Head Genius at the most recent Apple Store I'd visited. She was very nice, and spent some time quizzing me on approximate times of hangups and delays. I told her that it did seem like the problems were still there, but I wanted some more time to verify the specifics, and that they had in fact persisted through the HDD replacement, and that I'd call her back if they persisted.
After very carefully copying things back on (yet again), I realized that it still wasn't fixed. The slow opening of programs had been sped up considerably, but the actual running of the programs was slower than ever, rendering Aperture 3 nearly unusable. Almost every adjustment (and all brush adjustments) will result in a complete system hangup. The few times it occurred to me to open activity monitor BEFORE opening Aperture, I was able to nab a few screen shots using a mouse shortcut I programmed. They show sometimes Aperture uses up to 170% of the processor (!?!), and almost always over 100 when this happens. Other occasions, it's Finder that's eating it up. I ended up with 14 screenshots of about 7 or 8 separate incidents. (Each time, I had to force quit the program, and restart the computer. At NO point was any other program running besides Finder and Aperture 3).
I called her back about three weeks after the last call, and explained that the problems were still happening. She was very nice again, and quizzed me about the problems, and durations of delays and hangups. She said that she'd order a few parts that it could be, and if I brought it down, they'd keep it there until they fixed it. I explained that after six trips of two hours and 90 miles, I'd put a lot of time, energy, lost work, and gas money and tolls into this computer, only to have it still not be fixed. I told her I wasn't sure that I would be able to come down again, and asked if there was any other way we could arrange this, or any other available options. She was very nice, but asserted that this was the only option.
Today, I went down again, and explained to them that I really can't come down again. After $150+ in gas and tolls, plus 28 hours of driving, plus lost wages, I just couldn't do that any more. They were very friendly, and kept telling me they really wanted to help me, but theres not much they could do as far as me not having to come down and pick it up again. A few minutes later, we were discussing the specific issues, and it was actually working for once, and they said that they couldn't replace it without verifying the issue, because Apple would throw a fit. (Understandably). This combined with overheard conversation, and other snippets of things said directly to me, led me to believe that if the issue could be reproduced, the computer would be replaced, and I wouldn't have to drive down again.
A few minutes later, after showing them the screenshots taken previously, we reproduced the issue. Aperture caused a system hang bad enough to prevent showing the dock, quitting, or force quitting (including the keyboard shortcut). I then told them that I had to leave in ten minutes (My sister had a birthday party starting at noon, and they needed adult supervision by that time). They talked for a few minutes and after continually assuring me there was no way around me driving down again to pick it up, told me that they would mail me a box, I could mail it back to the store, and then once it was fixed, we could discuss how to get it back to me. Being in a huge hurry, I grudgingly accepted this, and left.
I guess I'm a little confused that they didn't replace it after reproducing the issue, which they seemed like they were willing to do until I reproduced it.
On a whole, I've been extremely disappointed in Apple Service on all ends, both depot and store, and I'd like to know if there's a number I can reach to get some sort of escalation to at least talk to someone, and maybe get some sort of explanation of how it's okay to have someone make seven (almost eight) four hour trips for one single computer problem with a computer that is under warranty.
At this point, I'm so frustrated, if I could get my money back, and never buy an Apple computer again, I would actually think seriously about it. I was a recent convert (bought a macbook for college in 2007), and thought I would never even think twice about going back, but after this... I'm really not so sure. The only thing that would really prevent me from doing so is probably the $1000's in software I'd have to re-buy for windows, especially since you can't get student discounts twice on one title from most companies.
I think it's pretty unreasonable to expect someone to spend that much money on a computer that is under warranty, even if it's just on gas and tolls. I frankly can't see the logic in that.
Do I have any recourse? Even though it's only been technically "repaired" twice for the same problem (this will be the third) It's been looked at and analyzed seven times. I don't know much about lemon laws or consumer protection/warranty laws, but it seems to me that this should qualify.
If anyone has a phone number or email address of someone a little higher up on the food chain than a head genius at a NH Apple Store, I'd love to get this taken care of. Even a non-tech support customer service number would be helpful.
Thanks in advance, and sorry for the long novel up there.I would suggest contacting AppleCare and briefly explain your frustration and ask to speak to a senior manager. Be articulate, have all of your facts organized including receipts, case numbers, etc. so when you talk to someone in charge you have your facts in a row. You should be also patient and persistent until you get a solution to your problem.
We are users just like yourself and cannot do anything other than provide some advice.
Had I been you with all the issues you seem to have been experiencing I would have asked to speak to a store manager. However hindsight is 20/20 so that doesn't do any good. If you do decide to go back to one of the stores make an appointment and when you arrive let them know you want to speak to the store manager. Again be articulate, organized and have all your facts ready including ALL documentation.
Good luck,
Roger
Message was edited by: rkaufmann87 -
my mac book air can't start installation, because i use windows installation in DOS to make partion, now no mac os on it. How to get back the mac os? i have a window based iso image from a friend, because in my country there is no Apple service.
It sounds like you destroyed your boot partition and the recovery partition. Depending on it's age, your MacBook Air might be able to do a net boot. Plug and ethernet connection into it and attempt to boot. If it has the right firmware, it will find a net boot configuration on the net and boot that. Then it will give you a Recovery Partition like display and allow you to reinstall the OS X version that came with it.... assuming that it was Lion or ML. If your computer came with Snow Leopard, then even the net boot won't work.
At that point you need a bootable USB Key, or an external DVD drive AND a Snow Leopard installation DVD.
An Apple Store, if there is one nearby, MAY be able to get you going again. However, whatever is on the SSD now will be toast too. -
i was buy it from Dubai
my serial is :
DN*******TTR
i didnt put any third party or repairing in any place
Is it possible to take advantage of the replacement iPhone from the city of Dubai?
or there is no apple store in Dubai?
<Edited By Host>There are no retail Apple Stores in the UAE. If you purchased your iPhone from one of the two authorized carriers, DU or Etisalat, contact the carrier. If you purchased the iPhone from the online Apple Store, call Apple Support:
http://support.apple.com/kb/HE57#U
Regards. -
Need to find an apple store in Pensacola area if there even is one. Have a cracked iPhone 4 screen and was wanting to get fixed or replaced.
Thanks!Genius Bar, includes a list of all the Genius Bar in Florida. ( grey box right side of page ) This page will also let you book an appointment for the Genius Bar; that way you can wal into the store at the time of your appoinment and get help right away.
Apple Retail Store, include the option to find store by zipcode. This would show you see the closest store on a map. If you click on one of the stores listed, then click on hours and information, you should end up on the Apple Web Page for that store. If the store include a genius bar, there will be a link on the top right corner of the page to book an appointment for the Genius Bar.
Service and Repair, should give you access to all your servicing options. If there is no a Genius Bar close by, you might be able to arrange for mail in repair.
What ever service options you chose, I would highly suggest backing up your iPad. Ether using a computer, and or by iCloud. Some times repairing a product means they have to swap out the product for a replacement. -
Are there any apple stores in cyprus??????
are there any apple stores in cyprus??????
You can check for the nearest one or AASP.
http://www.apple.com/buy/locator/service/ -
hi all, i just want to know how can i get a MacBook pro with the configuration i want from apple retail store (in Munich) and not by order it online because in this case i will not be able to benefit from Global blue service for tax free from the airport when i leave Germany.
thanks in advance.You should have probably found out more specifically from the Apple Store just how you could do it online. The obvious solution is to order it from the Apple Danish website store, but I don't know if they ship internationally.
http://store.apple.com/dk/browse/home/shop_mac/family/macbook_air -
Apple apps store do double charged me for only one application purchased and i can't find an email of apple customer service.
<Email Edited By Host>These are user-to-user forums - I've asked the hosts to remove your email address from your post.
Tou can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I brought my laptop there to have my monitor fixed. They gave me a quotation of around Php 21,000. Then, the engineer texted me and offered me a repair without labor fee for around Php 10,000. I replied saying that I will think about it. After a few days, I texted the engineer my go signal for the repair at Power Mac and I will just pay the Php 21,000 fee. I called the San Juan office around after a month and it turned out that they didn’t know that I gave them a go signal and that I found out at that moment that I was supposed to give a downpayment. They were so surprised about it and told them that they will report the issue and investigate the person who texted me. They said that engineers are not supposed to personally text the customers. The manager even called me to apologize and asked me if I am willing to join the investigation and find out the name of the suspect.
They think they wouldn’t even have given me any discount at all until I asked. They gave me a small discount despite the issues.
I just claimed my laptop today only to find out that its battery life was decreased to 30 minutes from around 4 hours. I don’t know if the engineer switched my battery or they damaged it during the repair.
I don’t even know if all the parts of my macbook are still original. I have no idea if they replaced the others or not. I am really disappointed with the Apple Service Center. I still don't know howI am going to talk to them about the battery.
Do you have any suggestions where I can have my gadgets repaired? Please suggest good service centers. Thank you!Hi Abbie. You have every reason to be upset. These issues normally happen in our country. You can send them an email regarding your concern here:
http://www.apple.com/feedback/macbook.html
Regarding your battery, you can probably reset the SMC and see if that improves your battery life. Here are the steps.
http://support.apple.com/kb/ht3964 -
I have a mid 2012 MacBook Pro and it started to beep for the first time when I started up today. I think it was 3 continuous beeps then a pause. It sounded like an alarm and totally freaked me out. Then I pressed the on/off button for about 5 seconds and it restarted. I was able to get online, but then I had trouble with the trackpad, which is okay now. I have AppleCare and want to take it to an Apple Store, but I'm currently residing in Antalya, Turkey. I will be in Athens, Greece until January 1st. Are there any Apple Stores in Athens, Greece that I can take it to or Antalya, Turkey??? Thank you.
https://locate.apple.com/gr/el/
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New apple user, just got new iPod touch gen 5 and there is no App Store on it. Restored it twice and this does nothing. What do I do, help please :(
Has it been disabled via Settings -> General -> Restrictions?
I assume you have checked other pages of apps by swiping to the left from the home screen?
B-rock
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