Issue in change incidence via email.

Hello All,
I have configured a rule in SO50 to process an incoming email.
I have maintained my sap user ID for testing purpose in the Receipent address column.
In the rule I have also maintained the class which is used to change the status of the incidence.
when I tested the class in the debug mode it was changing the status of the incidence successfully.
when I tried testing the same functionalitythrough the mail, it is not working.
I have following doubts:
1) Is it valid to put SAP user ID in SO50 rule creation OR it is compulsary to have e mail address?
2) I tried external debugging, which was also not working.
3) Is there any other setting which is required?

Has anyone experienced anything similar?
Someone has: see this recent thread, which has a fix.
Jeff

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