Issue management - Email transmission to message processor

Hi all,
I am now working in issue management( solman - sp15 ). Here i am trying to create a automatice email transmission to the message process when the issue assigned to him, But its not triggering a mail.i have worked in servicee desk management to sens a automatic mail transmission.
With that knowledge i have worked in this one also..
Here i used the action TASK_ACTION_PROFILE..,,but i feel the problem here is i am not able to define the condition according to the user status.. Am i missiong out anything
Anyone have idea on this???
regards
Vijay

Dear Vijay,
Please see note : 691303 - Sending E-Mail from message after status change, i believe that help you..
Best regards..
Claudenir Bispo

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I have got the following doubts related to issue management.
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Hi Fernanado,
when i go through the help, i could understand that it activates the automatic notification when technical attributes are changed.
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During table output you tried to position the cell with the address line = 2, column = 1, but this cell does not exist.
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The system issues an error message.
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Dear Expert,
We have configured Service Desk as per the web log in the following link
[/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i|/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i]
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Hi all,
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Error when processing your request
What has happened?
The URL http://ty-stfd0.ty-sap.os.itelligence.de:8002/sap/bc/webdynpro/sap/dswp_ci_issue_management/ was not called due to an error.
Note
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Method: IF_WDR_RR_VIEW_CNT_ASSIGNMENT~GET_EMBEDDED_VUSAGE of program SAPLWDR_RUNTIME_REPOSITORY
Method: IF_WDR_RR_VIEW_CNT_ASSIGNMENT~GET_DEFAULT_VIEW_USAGE of program SAPLWDR_RUNTIME_REPOSITORY
Method: GET_VIEW of program CL_WDR_VIEW_MANAGER===========CP
Method: BIND_ROOT of program CL_WDR_VIEW_MANAGER===========CP
Method: INIT of program CL_WDR_VIEW_MANAGER===========CP
Method: INIT_CONTROLLER of program CL_WDR_INTERFACE_VIEW=========CP
Method: INIT of program CL_WDR_CONTROLLER=============CP
Method: GET_VIEW of program CL_WDR_VIEW_MANAGER===========CP
Method: BIND_ROOT of program CL_WDR_VIEW_MANAGER===========CP
Method: INIT of program CL_WDR_VIEW_MANAGER===========CP
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If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 100 -u: SKRISHNAN -l: E -s: TSD -i: ty-stfd0_TSD_02 -w: 0 -d: 20100203 -t: 092939 -v: RABAX_STATE -e: UNCAUGHT_EXCEPTION
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team
Regards,
Subhashini.

Hi Rajeev ,
Thanks for the reply.
i have checked the service, the specified service is active and tested also. the main screen apprears, the problem is with the next screen.
there is one more service dswp_im_issue_mgmt , the problem is coming with that service.
In our system, two service are active with the same name(dswp_im_issue_mgmt ) in that one is active and other is not active.
I tried to delete one but i got a message that the service is no more valid. is it because of this am getting the error
kindly clarify.
I tried to run the SIAC_LIST_UNPUBLISHED but it was not there in the system.
st22 details:
Runtime Errors         UNCAUGHT_EXCEPTION
Exception              CX_WDR_RR_EXCEPTION
Date and Time          03.02.2010 08:11:33
What happened?
The exception 'CX_WDR_RR_EXCEPTION' was raised, but it was not caught anywhere
along
the call hierarchy.
Since exceptions represent error situations and this error was not
adequately responded to, the running ABAP program 'SAPLWDR_RUNTIME_REPOSITORY'
has to be
terminated.
|Error analysis
|    An exception occurred which is explained in detail below.
The exception, which is assigned to class 'CX_WDR_RR_EXCEPTION', was not caught
and
therefore caused a runtime error.
The reason for the exception is:
View usage MAIN_USAGE_1 does not exist in window ISSUE of component
DSWP_IM_ISSUE_VIEW

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Issue management - Email transmission to message processor

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