Issue with activation. It is asking for a serial number but I have a product key

I am attempting to activate my adobe acrobat and it is asking for a Serial #, However it will not allow me to enter the alpha-numeric product key.

I finally figured mine out.
The fact that they don't have phone support is incredible to me.
In a message dated 4/21/2015 4:17:02 P.M. Eastern Daylight Time,
[email protected] writes:
Issue with activation. It is asking for a serial number but I have a
product key
created by krystalg31319208
(https://forums.adobe.com/people/krystalg31319208) in Acrobat Installation & Update Issues - _View the full
discussion_ (https://forums.adobe.com/message/7460080#7460080)

Similar Messages

I've just migrated my Logic Pro 9.1.8 to a new Mac because my old computer crashed. They are asking for a serial number, but I don't have the install disks anymore. Is there someplace in the software itself that I can find the serial number?

I've just migrated my Logic Pro 9.1.8 to a new Mac because my old computer crashed. They are asking for a serial number, but I don't have the install disks anymore. Is there someplace in the software itself that I can find the serial number?

Please stop making multiple posts on the same subject.. This is the third thread you have created in a short space of time asking the same question.
Please read the answers given in this thread you posted...
https://discussions.apple.com/thread/5311324?tstart=0

After installing lion os logic pro asks for the serial number but will not accept it

after installing lion os logic pro asks for the serial number but will not accept it

Start Here:
http://support.apple.com/kb/TS2005

Encore CS6 is asking for a Serial Number when I have Creative Cloud

I have the same problem identified here:
http://forums.adobe.com/thread/1024884
I am running Windows 7 on a new Dell Vostro, have a subscription to Creative Cloud, have never installed a trial version of the software, and recently installed Premier Pro. The first time I try to run Encore, I get the two screens shown in that thread and repeated here:
"Adobe Encore CS6 cannot run in trial mode. Please relaunch the application and provide a valid serial number."
"Adobe Premier Pro. Provide a serial number."
I had previously got the problem identified here:
http://helpx.adobe.com/premiere-pro/kb/missing-sequence-presets.html
Following the recommendations fixed the problem, but still Encore has the same issue.
When I access this URL:
https://lm.licenses.adobe.com/
I get the message:
"Congratulations! You have successfully connected to Adobe License Management Server."
It appears this is a common problem, but there does not seem to be a common solution. For example, here:
http://forums.adobe.com/message/4677807
and
http://forums.adobe.com/message/4589055
I checked and have no "Hosts" file.
Further, here:
http://forums.adobe.com/message/4677888
I have found that waiting or rebooting the PC does not fix the problem.
Lastly, I tried that proposed here:
http://www.seangw.com/wordpress/2012/08/help-photoshop-cs6-asks-for-serial-number-after-si gning-up-for-creative-cloud/
And that did not work either.
Illustrator, Photoshop, and Premiere Pro all work fine.
So, what is the solution?
Update, 2012-11-06. I spent 30 minutes on a chat session with Adobe support. The support person told me emphatically that Encore is not part of Creative Cloud and can be obtained only by buying Premiere Pro and not from the Creative Cloud subscription. To prove the point, the support person pointed me to this page:
https://creative.adobe.com/apps
Now on that page, Adobe has done something clever and stupid. If you view the page with XP (for example), it does not show Premier Pro because Premiere Pro works only on a 64 bit OS. If you view the same page under Windows 7 it does show Premiere Pro. I think it would be better if Adobe showed the application (possibly greyed out) with a note that it cannot be installed on the PC that is viewing the page. Well, I was having the chat on my laptop (running XP) and I guess the support person was also on XP so the case was proved!
But I sent him a link to this page:
http://www.adobe.com/products/creativecloud/tools.html
However, the support person told me I needed to contact sales. I called them and asked the support guy to wait on the chat session until I had an answer. The lady in sales said that Encore is definitely included in Creative Cloud. But as I was about to relay that information to the support person, he ended the chat session!
The pleasant lady in sales said she would transfer me to phone technical support. I was on hold for 60 minutes and had to quit to go and do a task.
Perhaps this will be resolved and I shall update this thread ...

I got help with this problem.
You only need to sign out from the creative cloud. Go to preference, sign out. Open Premiere Pro CC, help sign out.
Then re-open premiere pro cc and sign back in, and you should now be able to open encore as well!
Worked for me!

My ipod is showing a disabled connect to itunes. When I try to get support Apple asks for my serial number-but I can't do anything.

My ipod touch is showing a disabled connect to itunes message. I've tried to get some support on itunes, however, I can not turn the ipod on to get the serial number.

Apple shuld not be required.
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If needed, you can find the SN by:
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

My computer died and I have the redemption code but it's already in use on the old computer. I need somehow change my CC to the new computer. Right now it's asking for a serial number but I am already a member...

I need to somehow transfer my CC over to a new computer. Right now it says the redemption code has already been activated and yes that is for the old computer. I bought a new one and I need it to be moved over to this one. How can I do this?

Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Creative Cloud Learn & Support
http://helpx.adobe.com/creative-cloud.html

CC asking for a serial number on set up.

I have downloaded my purchased adobe products, after having the 30 day trail, and the start up page is asking for a serial number. I have gone through the necessary motions and cannot find a serial number/ redemption code anywhere. Can someone help? Thanks

Dan if you have Creative Cloud and our being prompted for a serial number then it is likely your computer is not currently able to contact our activation server. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how restore your connection and activate your membership.

Photoshop CC activation issue: keeps asking for a serial number

I had the trial version down loaded and tested. I decided to by a license in CC, so I uninstallded the test version and downloaded the real version from Creative Cloud.
This real versions asks me i I want to buy the real version or to license the produkt! I choose to licence the produkt then I was asked for the serial number!
I do not have one, where do I find that serial number?
Best regards
GoranD

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was

I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was provided by B&H. I looked for a serial number on and in the box it came in, nada. Need a bit of help here, what can I do?
RJ@

Try to connect on Live chat one more time.
Still not connected , better to contact Adobe Phone Support
Click on Phone option and check once :
Contact Customer Care

I am trying to buy Ai and my trial is up. It is asking for a serial number and I cannot find an e-mail with the number. What shall I do?

I am trying to buy Ai. My 30 day trial is up. It is asking for a serial number and I cannot find an e-mail with the number. What shall I do?

Please refer below link :
Creative Cloud pricing and membership plans | Adobe Creative Cloud

I am an active member and I am trying to install Abobe Acrobat XI Pro and it is asking for my serial number. Where can I find that information?

I am an active member and I am trying to install Abobe Acrobat XI Pro and it is asking for my serial number. Where can I find that information?

Hey jamesl12995614,
Could you please let me know if you are using subscription or bought Acrobat as a one-time purchase.
If its a subscription, then all you need is to sign in at adobe.com using your Adobe credentials and download the software.
Otherwise, you might refer the KB doc link mentioned below to find your serial number:
Find your serial number quickly
Hope it helps.
Regards,
Anubha

Trying to install Elements 13 and it asks for a serial number. The instructions say the number should start with 1057 but there is no code on the disks, box or envelopes the disks came in that start with 1057. I cannot activate the software without this c

Trying to install Elements 13 and it asks for a serial number. The instructions say the number should start with 1057 but there is no code on the disks, box or envelopes the disks came in that start with 1057. I cannot activate the software without this code and it is a Christmas gift to my wife. HELP!

I had this problem. There are actually two boxes. The outside one with the photos and stuff and glued into it is another box containing the disks. That box has the serial number. Adobe was NO help with this as if no one else ever could not find it. I had to rip open the outer box.

I activated my cloud membership and it worked. I just downloaded Lightroom 5.6 upgrade and it asked for a serial number. The same activation number I used before will not work now.

I activated my cloud membership and downloaded Lightroom 5.5. Today, I downloaded Lightroom 5.6 and it asked for a serial number before it would open. Why did the same serial number that worked 2 weeks ago not work now?

I activated my cloud membership and downloaded Lightroom 5.5. Today, I downloaded Lightroom 5.6 and it asked for a serial number before it would open. Why did the same serial number that worked 2 weeks ago not work now?

I lost my logic 8 pro serial number. I can't find the booklet that comes with the serial number. How can retrieve this? I upgraded from logic pro 7. I changed hard drives and now it keeps asking for the serial number. But I can't find it. Where can I requ

I lost my logic 8 pro serial number. I can't find the booklet that comes with the serial number. How can retrieve this? I upgraded from logic pro 7. I changed hard drives and now it keeps asking for the serial number. But I can't find it. Where can I request it? Thanks!

If you still have the receipt or other proof of purchase, you can ask Apple to send you the serial. Otherwise, bad luck mate.. Good news is, you can now buy Logic Pro 9 from App Store for just 199 USD

I need to reinstall my CS3 creative suite I bought with a student license. It allows me to install but never asked for the serial number. I can open the programs but can not use them, get a "Adobe updater quit unexpectedly" message.

I bought a CS3 creative suite on a student license in 2008. The original MAC laptop has died and I am trying to install it on a MAC desktop. the programs installs successfully but never ask for a serial number. the programs will open but I can not open any files, I get a Adobe Updater quite unexpectedly message. Is this because the serial number has not been entered? I have tried chat about this problem twice, also use Adobe connect and was not helped. How do I enter this serial number?

activate is grayed out. Registration is available and when I select it, it says "A problem was encountered while trying to send the information over the internet" So I select "submit again" and nothing happens. Then the program closes and I get the added updater quite message.

Issue with activation. It is asking for a serial number but I have a product key

Similar Messages

Maybe you are looking for