Issue with Adobe Acrobat 9 and check writer
My user is having the following issue when running check writer.
I am having an issue when I try and print the Oracle checks. They run fine, but when I click on the view output which usually brings up a pdf screen of my check. Instead gives me 2 blank screens with a question mark icon.
I noticed that Adobe Acrobat 9 was installed the same day I started having the isssue.
Has anyone else had this problem or know if Oracle HRMS R12 is not compatible with Adobe Acrobat 9?
Thanks!
My user is having the following issue when running check writer.
I am having an issue when I try and print the Oracle checks. They run fine, but when I click on the view output which usually brings up a pdf screen of my check. Instead gives me 2 blank screens with a question mark icon.
I noticed that Adobe Acrobat 9 was installed the same day I started having the isssue.
Has anyone else had this problem or know if Oracle HRMS R12 is not compatible with Adobe Acrobat 9?Please see (Unable to Load PDF Templates Using XML Publisher Responsibility [ID 1316676.1]).
Thanks,
Hussein
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Process: Adobe InDesign CS5 [712]
Path: /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/Adobe InDesign CS5
Identifier: com.adobe.InDesign
Version: 7.0.2.522 (7020)
Code Type: X86 (Native)
Parent Process: launchd [97]
Date/Time: 2012-09-13 07:35:52.619 -0700
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: -2553 sec
Per-App Interval Since Last Report: 9 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 5837DA45-1EEA-496B-AD10-37A46B15A880
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ??? 0xa0c816f0 _XHNDL_trapback_instruction + 0
1 ObjectModelLib.dylib 0x01070bcb ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23035
2 ObjectModelLib.dylib 0x0106c234 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4196
3 com.adobe.InDesign 0x00002842 main + 82
4 com.adobe.InDesign 0x000027c6 start + 54
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x99992382 kevent + 10
1 libSystem.B.dylib 0x99992a9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x99991f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x99991cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x99991781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x999915c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x9996bb5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x999996e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x999c85a8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x9a3edb90 TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x9a3e9533 MPWaitOnQueue + 250
5 PMRuntime.dylib 0x00014130 MemUtils::GetAvailMem() + 288
6 ...ple.CoreServices.CarbonCore 0x9a3cd54a PrivateMPEntryPoint + 68
7 libSystem.B.dylib 0x99999259 _pthread_start + 345
8 libSystem.B.dylib 0x999990de thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x9996bafa mach_msg_trap + 10
1 libSystem.B.dylib 0x9996c267 mach_msg + 68
2 ...ple.CoreServices.CarbonCore 0x9a495ab0 TS_exception_listener_thread + 160
3 libSystem.B.dylib 0x99999259 _pthread_start + 345
4 libSystem.B.dylib 0x999990de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x99999aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9999975e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x9999b3f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9a40221e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x9a3edb68 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x9a3e9533 MPWaitOnQueue + 250
6 AdobeACE 0x0005a6f1 0x20000 + 239345
7 AdobeACE 0x0005a0ed 0x20000 + 237805
8 ...ple.CoreServices.CarbonCore 0x9a3cd54a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x99999259 _pthread_start + 345
10 libSystem.B.dylib 0x999990de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x9996bb42 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x999996f8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x999e205f pthread_cond_wait + 48
3 com.adobe.amt.services 0x193e4126 C_AMTUISwitchSuppressUpdates + 16768
4 com.adobe.amt.services 0x193dcdb0 C_EULA_SetState + 2164
5 com.adobe.amt.services 0x193e418c C_AMTUISwitchSuppressUpdates + 16870
6 libSystem.B.dylib 0x99999259 _pthread_start + 345
7 libSystem.B.dylib 0x999990de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x01049d0b ecx: 0x02e6a06c edx: 0xbffff53c
edi: 0x00000000 esi: 0x02e6a098 ebp: 0xbffff568 esp: 0xbffff140
ss: 0x0000001f efl: 0x00010246 eip: 0xa0c816f0 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
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0xa000 - 0xafff +InDesignModel ??? (???) <D054C2C9-F070-A1E1-2D78-BACDC9DCC960> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/InDesignModel.framework/Versions/A/InDesignModel
0xe000 - 0xefff +InDesignModelAndUI ??? (???) <770DFBFF-7C31-ECD4-88FE-BCFED53CFC33> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAnd UI
0x12000 - 0x19ff3 +PMRuntime.dylib ??? (???) <EC9AB7BF-B671-AE6F-5C9E-7A49F9C265BE> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/PMRuntime.dylib
0x20000 - 0x134fff +AdobeACE ??? (???) <DD291A17-ECF4-FE20-5837-AC1F5BC76940> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x157000 - 0x67dfff +AdobeAGM ??? (???) <6F8EB120-6F01-38AE-8363-BC941B8AE12E> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x7be000 - 0x7fafff +AdobeARE ??? (???) <EF398654-5384-F84A-8B62-DA1F64E2FAD1> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x803000 - 0x81efff +AdobeBIB ??? (???) <CDFB3340-3A46-292A-121E-2820EC62D78E> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x828000 - 0x849ff7 +AdobeBIBUtils ??? (???) <482199DF-1251-ED75-4958-563C6E49CD6F> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x855000 - 0xb47ff7 +AdobeCoolType ??? (???) <3393DF5D-5E6B-768E-C102-08233F514D06> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0xbcf000 - 0xfa7ff7 +AdobeMPS ??? (???) <272DAEDE-FC7E-B412-7C97-CF47FF6BF242> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x1038000 - 0x10a6ff7 +ObjectModelLib.dylib ??? (???) <5D07496E-5A4A-3ADB-BFA6-7E64C2262889> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/ObjectModelLib.dylib
0x10c9000 - 0x1123fe7 +DataBaseLib.dylib ??? (???) <3FC5D05A-298D-654B-F235-C0579E0A347F> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/DataBaseLib.dylib
0x113c000 - 0x1553fff +PublicLib.dylib ??? (???) <845BF12E-A167-D2A2-8FCC-8B9AE4E18A05> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/PublicLib.dylib
0x16da000 - 0x16f1ff6 +AdobeAFL ??? (???) <CFC0FF78-A748-AC45-2E62-8F20090D911C> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/Frameworks/AdobeAFL.framework/Versions/A/AdobeAFL
0x1702000 - 0x170aff3 +boost_threads ??? (???) <B00C0C9E-7175-B6D2-E58B-7278E0EB8863> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/Frameworks/boost_threads.framework/Versions/1_37/boost_threads
0x1714000 - 0x1719ffd +ASLSupportLib.dylib ??? (???) <D4BEF46E-063B-696F-FE83-DD943ABA838A> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/ASLSupportLib.dylib
0x171e000 - 0x171fff2 +libtbbmalloc.dylib ??? (???) <A1EAB5E4-3F88-5E37-7068-7A35A3EC69DE> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/libtbbmalloc.dylib
0x1723000 - 0x1731fe7 +libtbb.dylib ??? (???) <FFA49B03-C516-D23D-B535-B64D7CD35ECE> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/MacOS/libtbb.dylib
0x1739000 - 0x1871fe7 +WRServices ??? (???) <9E3A36AD-71F1-B9C7-AC3F-30A7E63C8B57> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x18b3000 - 0x18b7ffc +com.adobe.AdobeCrashReporter 3.0 (3.0.20100302) <E6437929-0E69-8A56-E69F-F64305E82DD9> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashR eporter
0x18be000 - 0x226efff +libicudata.dylib.36.0 36.0.0 (compatibility 36.0.0) <02108DEA-3DD2-14BE-DAEB-BE522B619C1D> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36. 0
0x2271000 - 0x233eff3 +libicui18n.dylib.36.0 36.0.0 (compatibility 36.0.0) <08F15219-7F35-574E-7725-1ACAA1B18A00> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/Frameworks/ICUInternationalization.framework/Versions/3.6/libi cui18n.dylib.36.0
0x23a1000 - 0x247bfef +libicuuc.dylib.36.0 36.0.0 (compatibility 36.0.0) <5EE72009-40B3-7FB7-3A49-576AEDE0D400> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc.dylib.36 .0
0x24bb000 - 0x252bfeb +com.adobe.adobe_caps adobe_caps 3.0.116.0 (3.0.116.0) <50675115-BEDC-72F9-C42D-374196E83EC2> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
0x2536000 - 0x259cffb +com.adobe.amtlib amtlib 3.0.0.64 (3.0.0.64) <DD471011-9120-1BC2-F1B5-D6FF09D0859F> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x25b2000 - 0x264bfef +boost_regex ??? (???) <462635B6-7AF0-B43D-74D6-4AC15ACBC66A> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/Frameworks/boost_regex.framework/Versions/1_37/boost_regex
0x2690000 - 0x26d0ff7 com.apple.vmutils 4.2 (106) <834EA6B0-C91B-4CF1-ED3C-229C26459578> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x26e9000 - 0x279efe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <AACC86C0-86B4-B1A7-003F-2A0AF68973A2> /usr/lib/libcrypto.0.9.7.dylib
0x27e4000 - 0x27e6ffb +boost_system ??? (???) <FBD2BBDA-A758-FFCE-ABBA-7FDAB09FAF0F> /Applications/Adobe InDesign CS5/Adobe InDesign CS5.app/Contents/Frameworks/boost_system.framework/Versions/1_37/boost_system
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0x9095e000 - 0x90bc4ff7 com.apple.security 6.1.2 (55002) <E999CCEF-B769-4355-3E68-6003FCF6FE2B> /System/Library/Frameworks/Security.framework/Versions/A/Security
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0x925b6000 - 0x925caffb com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <57DD5458-4F24-DA7D-0927-C3321A65D743> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
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0x925cc000 - 0x925d0ff7 libGFXShared.dylib ??? (???) <09540618-2ED1-72C4-61CB-938B35927568> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
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0x92653000 - 0x926b7ffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x926b8000 - 0x92771fe7 libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib
0x92b0b000 - 0x92c86fe7 com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x92c87000 - 0x92ce8fe7 com.apple.CoreText 151.12 (???) <98F53C15-1D29-A2B3-0717-5A26A2699163> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x92ec3000 - 0x92ee2ff7 com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x92f0e000 - 0x92f88fff com.apple.audio.CoreAudio 3.2.6 (3.2.6) <156A532C-0B60-55B0-EE27-D02B82AA6217> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
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0x94073000 - 0x94110fe3 com.apple.LaunchServices 362.3 (362.3) <15B47388-16C8-97DA-EEBB-1709E136169E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
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0x95501000 - 0x95505ff7 IOSurface ??? (???) <F9E6DFC1-8DD9-7C7E-CA85-B80735586E05> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x95a28000 - 0x95a28ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <ABF97DA4-3BDF-6FFD-6239-B023CA1F7974> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x95a29000 - 0x95ac4fe7 com.apple.ApplicationServices.ATS 275.19 (???) .... -
GPO issue with Adobe Acrobat / Reader
Hello,
I am trying to deploy out Adobe Pro 9 via GPO and when installing on clean machine there are no issues. However, we have machines with Adobe Standard 6.0, Adobe Reader 8.1.2, or actually both (ugh). Simply removing the MSD group for these older GPO's does not completely uninstall all the files and registry entries - this is then causing a "fatal error installing..." in event log when the new GPO tries to deploy, and causes it to fail. Despite all the reccomendations the only way I can get the new GPO to deploy is by going into the registry manually and searching /removing every single reference of Adobe.
Does anyone know of a more efficient method to allow the new GPO to deploy, or are the KB articles the only known options (which unforutnately did not work for me).
Thanks for any help -
AndyHi Andy,
I sympathize with your situation but can't offer much help. Adobe doesn't support 7.x now let alone 6.x. Further, GPO was really designed to manage registry settings and was never designed to manage full installs--especially over multiple, older versions of legacy products. You may have script your way to cleaning all the old reg keys and legacy files before installing.
The new way to handle deployments on Windows is SCCM. Microsoft recommends SCE for smaller businesses (http://www.microsoft.com/systemcenter/en/us/essentials.aspx). SCCM is far more powerful and provides an amazing set of features beneficial to managing clients across the enterprise.
Ben
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