Issue with Crystal Report export to PDF

Have a report in Crystal Report 2008. The report runs fine, but would like to export it to PDF/EXCEL, but nothing happens when I select the Export type(i.e. PDF,Excel, etc).
Steps to replicate:
1. Run Crystal Report
2. Click on EXPORT button.
3. Select the Export type (PDF).
4. Click on EXPORT - Nothing happens nor does it return any error.
Would someone be able to provide some tips on this issue
Thanks

The problem is that the 3rd party is using some CR SDK. We don't even know what SDK that is. They should be coming here and asking us to help them on your behalf. It is almost impossible for us to help, not knowing how they implemented the SDK, which SDk, etc..
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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