Issue with HelveticaNeue text not being included when printing to Adobe PDF?

I have a document (Word 2010 docx) with a section of HelveticaNeue text on the front page that when printing through Adobe PDF the text does not appear.
Using Acrobat 9.4.6
Tried the same document with:
Win2Pdf - Displays correctly
Converted to .doc - Displays correctly
File\Save as PDF - Dispalys correctly
Any ideas? I can post the document up here but I can't see an option to.

You can try disabling the “Rely on system fonts only: do not use document fonts” option in printer properties.
To do the same.In MS Word:
Goto File -> Print
Select Adobe PDF as printer.
Click on "Printer Properties".
Go to "Adobe PDF Settings" tab.
Uncheck the “Rely on system fonts only: do not use document fonts”
Click Ok and try printing the document
Also update your Acrobat to latest version 9.5.0.
You can download the patch form: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5330

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