Issue with MAX_ROWS in the API wwsrc_api.item_search

Hi,
I am working on SR 3-1230668521
Customer is hitting on the Portal limitation indicated on Note:393071.1
The workaround indicated on this Note is not valid for the customer. I can not find any other workaround that could help him.
Did somebody hit on this error before? Did you have other workarounds for this?
Thanks in advance
Regards

Rosa,
I am not very convinced as to the reason why the customer will not be able to implement the workaround. The only thing he mentions in the service request is :
'we really need a solution. Can you give us another alternative? If not, we need another Error-Message or a customized Error-Message at least.'
Thanks,
Erik

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