Issue with Service Request email Notification

Hi All,
Whenever we change the status of SR an email should be triggered. But it is not happening. Is there any setups we have to look for. When ever an event is raised there is no notification sent.
Please let me know your comments at the earliest as it is an priority issue.
Thanks,
Mahesh

Hi Mohammed,
Thanks for the reply. I will explain the issue in detail. The issue is with the iSupport.
User creates an SR in iSupport. Now the status will be in Open. Again user updates the SR by adding some notes by which the status of the SR will be changed to Updated by Customer. At this point we are getting an error notification. This error is as follows
Event Error Name: WFENG_EVENT_NOTFOUND
Event Error Message: 3142: Process 'SERVEREQ/100794754-1997529-EVT' has no activities waiting to receive event 'oracle.apps.cs.sr.ServiceRequest.statuschanged'.
Event Error Stack:
Wf_Engine.Event(SERVEREQ, 100794754-1997529-EVT, CSEVTPROC, oracle.apps.cs.sr.ServiceRequest.statuschanged)
Wf_Rule.Default_Rule(oracle.apps.cs.sr.ServiceRequest.statuschanged, CEEC6B02CCB86CD4E0340003BA4D7D08)
But If we update the same SR from service request form in customer support everything is working fine. \
Please let me know your feedback
Thanks,
Mahesh

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