Issue with special characters in SAP CRM ICSS application.

Hi ,
I have issue with the special character in CRM web application.
1. In CRM IC Webclient application(5.0) . i am copying and pasting some special characters in the description of the service request document. then this is saving the character as it is.
But when i am opening the same service request in SAP CRM ICSS(Internet Customer Self-Service) application, then the special characters are converting to different characters.
I am not sure whether this is the right forum for this or not.
Can anyone please suggest how can i correct this. Or is there any standard solution to handle the special characters in ICSS.
Thanks
Sudhansu

misunderstood =/
Original (Coming - output): "<PAY_TXT>PAYκ Contact your bank or financial institution to make this payment from your cheque, savings, debit or transaction account.</PAY_TXT>"
it's in output but what is data in database ?
sorry but without knowing about source data for forming the xml i haven't ideas about your problem
in db it's "TM " or "™" or ... ?
Original (Coming - output): "<PAY_TXT>PAYκ Contact your bank or financial institution to make this payment from your cheque, savings, debit or transaction account.</PAY_TXT>"
Something like XAE or "K" after PAY Value in the xml tag and continued the text value. (Tag value is not getting copied exactly here - i am sorry for that )
that's ok. i need to see the problem not the data as is
Expected (output): "Here it needs to produce the "PAY TM" (Here "TM" should be super scripted to "PAY" Value in tag).
as super scripted in xml?
as idea - you can have <PAY_TXT>PAY TM</PAY_TXT> and in publisher set TM as super
Designing XSL Subtemplates - 11g Release 1 (11.1.1)

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