Issue with upgrading to Adobe Creative Suite 6 Design & Web Premium.

I am running into a serial number error.  I am trying to upgrade from Adobe Design Premium 5.5 to Adobe Creative Suite 6 Design & Web Premium.  When I am prompted to input the serial number for Adobe Design Premium and I copy it directly from my account it says "This serial is not for a qualifying product. Please try another."  What am I doing wrong?

Is CS5.5 also an upgrade version or was it purchased as a full version?  (This is somewhat of a gray area for me as far as not knowing if you need to enter the qualifying full version or not.)
You might try talking to Adobe Support directly... try the chat option...
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

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    ユーザー登録はされてますか？（AdobeIDに製品登録を紐付けることです）
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