Issue with use of shared variables in Crystal Reports 2008 Offline Viewer

Hi,
I have a report that contains a number of sub-reports which include drill-down functionality. The report returns data relating to an individual team with the user being able to view top level summary information in each area from the parent report and then drill into the sub-reports to view see more detail. The data returned by the sub-reports is filtered, using sub-report links, based on the team code parameter value given by the user. This parameter field resides in the main report.
One of the values returned by the main report is the team name. This is passed to each sub-report using a shared variable and each sub-report displays this team name as part of a heading.
This all works fine in Crystal Reports 2008, but when a report, containing data, is opened using Crystal 2008 Offline Viewer there is a problem with the shared variable. The value is displayed correctly when the user initially drills into the sub-report. However, when the user begins to drill into grouped data within the sub-report the value passed to the sub-report using the shared variable disappears.
How can I ensure that, when a report is viewed using Crystal Offline Viewer 2008, the value within the shared variable is not lost when users drill into grouped data within sub-reports
Thanks
Stuart

Please re-post if this is still an issue or purchase a case and have a dedicated support engineer work with you directly:
http://store.businessobjects.com/store/bobjamer/DisplayProductByTypePage&parentCategoryID=&categoryID=11522300?resid=-Z5tUwoHAiwAAA8@NLgAAAAS&rests=1254701640551

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Thank you
Don

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"An error occurred on the server. Printing will be stopped. Would you like to view the error information"
Anyhow the report is printing but I don't know why this error is occur and how to stop this. I had installed the CR runtime in the server. I dont know what is going wrong. The same we tested locally in a non crystal report installed PC.
Please help me to get rid out of this error.
Thanks
Natraj

Soemthing strange going on here.
Typically this Integrated vs Classic is an issue with images where Classic uses web.config tags between <system.web><httpHandlers><u2026 crystalimagehandler../></httphandlers></system.web>
Integrated uses tags between <system.webserver>u2026<handlers><..crystalimagehandler/></handlers></system.webserver>
Not sure why this would affect printing. Do you have tags that specifying where to download the printcontrol from? On the other hand, I would think that if images had anything to do with it, then you'd get red Xs when viewing. As far as I know, the printcontrol.cab doesnu2019t need to be specified in the <system.webserver> tags.
This one may be best resolved over the phone. Phone support can be obtained here:
http://store.businessobjects.com/store/bobjamer/en_US/pd/productID.98078100?resid=S6I@hgoHAkEAAGsiyVkAAAAR&rests=1282226845369
Ludek

Issue with use of shared variables in Crystal Reports 2008 Offline Viewer

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