Issues syncing mobile devices with Exchange 2010

Hi,
We are having issues with with Activesync, every so often the w3wp.exe process takes up most of the cpu and mobile devices either stop syncing all together or become very slow to collect email. I have gone through everything that I can find and have
hit a dead end in my quest for answers. When it happens I can fix it easily by either performing an IIS reset or killing the process.
Most of what I have read points towards one of the mobile devices hitting the server to often pointing to an issue with that device. I have gone through all of the logs as suggested but I need to know how often is to often. I know which devices
are hitting the server most often so do I just assume that these are the problem.
Even if I know which devices are the problem how do I go about fixing them so that they no longer cause issues. Simply blocking them from the server is not an option as they need to collect their email on their mobile devices. Also If a user
has more than one device do I combine their hits on the server or is the amount of hits on a per device basis.
Do the size of users mailboxes or number of object effect this.
In the organisation we have iPhones, iPads and Windows phones.
Thanks for any help in advance, let me know if I need to collect any more info.
Cheers.

I still have not gotten to the bottom of this but here is some more information.
We are running Exchange 2010 and the Apple devices all have either iOS6 or iOS7 installed. I believe the issue is with an iPhone 5s with iOS7 installed as when I go into the worker processes in IIS on the Exchange server the MSExchangeSyncAppPool shows
that it is using the CPU. If I then double click on it I can see that every time there is a problem the same iPhone
is connected to Activesync and has Type=iPhone&Cmd=MeetingResponse. I know who's device it is and as per usual with these things it is the CEO's iPhone so I need to wait until he is back
in the office to have a look at it.
I will update my this thread once I have more information.

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====================
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==================
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=========================
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Adding logs for one big connection spike from the customer. About 50 inbound connections to the Exchange servers .
SMTP Receive;
2015-01-26T18:02:46.991Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,0,DAG member 01:587,Customer IP:60262,+,,
2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,1,DAG member 01:587,Customer IP:60262,*,SMTPSubmit SMTPAcceptAnySender SMTPAcceptAuthoritativeDomainSender AcceptRoutingHeaders,Set Session Permissions
2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,2,DAG member 01:587,Customer IP:60262,>,"220 DAG member 01 Microsoft ESMTP MAIL Service ready at Mon, 26 Jan 2015 19:02:46 +0100",
2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,3,DAG member 01:587,Customer IP:60262,<,EHLO customerdomain.com,
2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,4,DAG member 01:587,Customer IP:60262,>,250-DAG member 01 Hello [Customer IP],
2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,5,DAG member 01:587,Customer IP:60262,>,250-SIZE 36700160,
2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,6,DAG member 01:587,Customer IP:60262,>,250-PIPELINING,
2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,7,DAG member 01:587,Customer IP:60262,>,250-DSN,
2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,8,DAG member 01:587,Customer IP:60262,>,250-ENHANCEDSTATUSCODES,
2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,9,DAG member 01:587,Customer IP:60262,>,250-STARTTLS,
2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,10,DAG member 01:587,Customer IP:60262,>,250-AUTH LOGIN,
2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,11,DAG member 01:587,Customer IP:60262,>,250-8BITMIME,
2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,12,DAG member 01:587,Customer IP:60262,>,250-BINARYMIME,
2015-01-26T18:02:47.006Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,13,DAG member 01:587,Customer IP:60262,>,250 CHUNKING,
2015-01-26T18:02:47.022Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,14,DAG member 01:587,Customer IP:60262,<,STARTTLS,
2015-01-26T18:02:47.022Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,15,DAG member 01:587,Customer IP:60262,>,220 2.0.0 SMTP server ready,
2015-01-26T18:02:47.022Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,16,DAG member 01:587,Customer IP:60262,*,,Sending certificate
2015-01-26T18:02:47.022Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,17,DAG member 01:587,Customer IP:60262,*,CN=server,Certificate subject
2015-01-26T18:02:47.022Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,18,DAG member 01:587,Customer IP:60262,*,CN=server,Certificate issuer name
2015-01-26T18:02:47.022Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,21,DAG member 01:587,Customer IP:60262,*,server;DAG member 01,Certificate alternate names
2015-01-26T18:02:47.053Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,22,DAG member 01:587,Customer IP:60262,*,,TLS negotiation succeeded
2015-01-26T18:02:47.069Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,23,DAG member 01:587,Customer IP:60262,<,EHLO customerdomain.com,
2015-01-26T18:02:47.069Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,24,DAG member 01:587,Customer IP:60262,*,,Client certificate chain validation status: 'EmptyCertificate'
2015-01-26T18:02:47.069Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,25,DAG member 01:587,Customer IP:60262,*,,TlsDomainCapabilities='None'; Status='NoRemoteCertificate'
2015-01-26T18:02:47.069Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,26,DAG member 01:587,Customer IP:60262,>,250-DAG member 01 Hello [Customer IP],
2015-01-26T18:02:47.069Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,27,DAG member 01:587,Customer IP:60262,>,250-SIZE 36700160,
2015-01-26T18:02:47.069Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,28,DAG member 01:587,Customer IP:60262,>,250-PIPELINING,
2015-01-26T18:02:47.069Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,29,DAG member 01:587,Customer IP:60262,>,250-DSN,
2015-01-26T18:02:47.069Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,30,DAG member 01:587,Customer IP:60262,>,250-ENHANCEDSTATUSCODES,
2015-01-26T18:02:47.069Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,31,DAG member 01:587,Customer IP:60262,>,250-AUTH LOGIN,
2015-01-26T18:02:47.069Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,32,DAG member 01:587,Customer IP:60262,>,250-8BITMIME,
2015-01-26T18:02:47.069Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,33,DAG member 01:587,Customer IP:60262,>,250-BINARYMIME,
2015-01-26T18:02:47.069Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,34,DAG member 01:587,Customer IP:60262,>,250 CHUNKING,
2015-01-26T18:02:47.085Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,35,DAG member 01:587,Customer IP:60262,<,AUTH LOGIN,
2015-01-26T18:02:47.085Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,36,DAG member 01:587,Customer IP:60262,>,334 <authentication response>,
2015-01-26T18:02:47.100Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,37,DAG member 01:587,Customer IP:60262,>,334 <authentication response>,
2015-01-26T18:02:47.131Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,38,DAG member 01:587,Customer IP:60262,*,SMTPSubmit SMTPAcceptAnyRecCustomer IPient BypassAntiSpam AcceptRoutingHeaders,Set Session Permissions
2015-01-26T18:02:47.147Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,39,DAG member 01:587,Customer IP:60262,*,[email protected],authenticated
2015-01-26T18:02:47.272Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,40,DAG member 01:587,Customer IP:60262,*,,Proxy session was successfully set up. Session [email protected] will now be proxied
2015-01-26T18:02:47.272Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,41,DAG member 01:587,Customer IP:60262,>,235 2.7.0 Authentication successful,
2015-01-26T18:02:47.819Z,RECEIVE CONNECTOR,08D2051B7AE3DA8E,42,DAG member 01:587,Customer IP:60262,-,,Local
SMTP Send
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,0,,DAG member 02:465,*,,attempting to connect. Client proxy session for [email protected]
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,1,DAG member 01:57446,DAG member 02:465,+,,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,2,DAG member 01:57446,DAG member 02:465,<,"220 DAG member 02 Microsoft ESMTP MAIL Service ready at Mon, 26 Jan 2015 19:02:46 +0100",
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,3,DAG member 01:57446,DAG member 02:465,>,EHLO DAG member 01,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,4,DAG member 01:57446,DAG member 02:465,<,250-DAG member 02 Hello [DAG member 01],
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,5,DAG member 01:57446,DAG member 02:465,<,250-SIZE 36700160,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,6,DAG member 01:57446,DAG member 02:465,<,250-PIPELINING,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,7,DAG member 01:57446,DAG member 02:465,<,250-DSN,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,8,DAG member 01:57446,DAG member 02:465,<,250-ENHANCEDSTATUSCODES,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,9,DAG member 01:57446,DAG member 02:465,<,250-STARTTLS,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,10,DAG member 01:57446,DAG member 02:465,<,250-X-ANONYMOUSTLS,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,11,DAG member 01:57446,DAG member 02:465,<,250-AUTH GSSAPI NTLM,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,12,DAG member 01:57446,DAG member 02:465,<,250-X-EXPS GSSAPI NTLM,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,13,DAG member 01:57446,DAG member 02:465,<,250-8BITMIME,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,14,DAG member 01:57446,DAG member 02:465,<,250-BINARYMIME,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,15,DAG member 01:57446,DAG member 02:465,<,250-CHUNKING,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,16,DAG member 01:57446,DAG member 02:465,<,250-XEXCH50,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,17,DAG member 01:57446,DAG member 02:465,<,250-XRDST,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,18,DAG member 01:57446,DAG member 02:465,<,250 XSHADOWREQUEST,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,19,DAG member 01:57446,DAG member 02:465,>,X-ANONYMOUSTLS,
2015-01-26T18:02:47.163Z,Client Proxy Send Connector,08D2051B7AE3DA8F,20,DAG member 01:57446,DAG member 02:465,<,220 2.0.0 SMTP server ready,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,21,DAG member 01:57446,DAG member 02:465,*,,Received certificate
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,23,DAG member 01:57446,DAG member 02:465,*,,Proxy target certificate
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,24,DAG member 01:57446,DAG member 02:465,*,"CN=*.email.com, OU=IT, O=X, L=X, S=X, C=SE",Certificate subject
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,25,DAG member 01:57446,DAG member 02:465,*,"CN=DigiCert High Assurance CA-3, OU=www.digicert.com, O=DigiCert Inc, C=US",Certificate issuer name
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,28,DAG member 01:57446,DAG member 02:465,*,*.email.com;email.com,Certificate alternate names
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,29,DAG member 01:57446,DAG member 02:465,>,EHLO DAG member 01,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,30,DAG member 01:57446,DAG member 02:465,<,250-DAG member 02 Hello [DAG member 01],
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,31,DAG member 01:57446,DAG member 02:465,<,250-SIZE 36700160,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,32,DAG member 01:57446,DAG member 02:465,<,250-PIPELINING,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,33,DAG member 01:57446,DAG member 02:465,<,250-DSN,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,34,DAG member 01:57446,DAG member 02:465,<,250-ENHANCEDSTATUSCODES,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,35,DAG member 01:57446,DAG member 02:465,<,250-AUTH GSSAPI NTLM LOGIN,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,36,DAG member 01:57446,DAG member 02:465,<,250-X-EXPS EXCHANGEAUTH GSSAPI NTLM,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,37,DAG member 01:57446,DAG member 02:465,<,250-X-EXCHANGEAUTH SHA256,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,38,DAG member 01:57446,DAG member 02:465,<,250-8BITMIME,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,39,DAG member 01:57446,DAG member 02:465,<,250-BINARYMIME,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,40,DAG member 01:57446,DAG member 02:465,<,250-CHUNKING,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,41,DAG member 01:57446,DAG member 02:465,<,250-XEXCH50,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,42,DAG member 01:57446,DAG member 02:465,<,250-XRDST,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,43,DAG member 01:57446,DAG member 02:465,<,250-XSHADOWREQUEST,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,44,DAG member 01:57446,DAG member 02:465,<,250-XPROXY,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,45,DAG member 01:57446,DAG member 02:465,<,250-XPROXYFROM,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,46,DAG member 01:57446,DAG member 02:465,<,250-X-MESSAGECONTEXT ADRC-2.1.0.0 EPROP-1.2.0.0,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,47,DAG member 01:57446,DAG member 02:465,<,250 XSYSPROBE,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,48,DAG member 01:57446,DAG member 02:465,>,X-EXPS EXCHANGEAUTH SHA256 ,
2015-01-26T18:02:47.257Z,Client Proxy Send Connector,08D2051B7AE3DA8F,49,DAG member 01:57446,DAG member 02:465,>,<Binary Data>,
2015-01-26T18:02:47.272Z,Client Proxy Send Connector,08D2051B7AE3DA8F,50,DAG member 01:57446,DAG member 02:465,<,235 <authentication information>,
2015-01-26T18:02:47.272Z,Client Proxy Send Connector,08D2051B7AE3DA8F,51,DAG member 01:57446,DAG member 02:465,>,XPROXY SID=08D2051B7AE3DA8E IP=Customer IP PORT=60262 DOMAIN=customerdomain.com CAPABILITIES=0
2015-01-26T18:02:47.272Z,Client Proxy Send Connector,08D2051B7AE3DA8F,52,DAG member 01:57446,DAG member 02:465,<,250 XProxy accepted and authenticated,
2015-01-26T18:02:47.272Z,Client Proxy Send Connector,08D2051B7AE3DA8F,53,DAG member 01:57446,DAG member 02:465,*,,Proxy session successfully set up for [email protected]. Inbound session will now be blindly proxied
2015-01-26T18:02:47.819Z,Client Proxy Send Connector,08D2051B7AE3DA8F,54,DAG member 01:57446,DAG member 02:465,-,,Remote
Nothing after these logs indicating any type of issue with the receive connector. Tried to make the logs as anonymous as possible. Hope they still make sense.
Note; Database was active on DAG member 02 but all incoming traffic on port 587 was directed to DAG member 01.

Checking BCC from an iOS device with Exchange Mail

All,
My question is simply, I have an iOS device with Exchange mail configured. From my phone or desktop I send an email with Joe in the "To:" and Mary in the "BCC:".
When I check the Sent items on my phone, and I go to that email, I only see "Joe".
Is this just a limitation within iOS?
More detail:
I'm testing on an iPhone 4S running v6.1.3 and I have my Office 365 account configured as Exchange email.
Thanks all!
-rudy

No.
For obvious security reasons, iOS devices cannot be controlled remotely. Desktop computers and mobile devices do not share all of the same functionality. Mobile devices are somewhat limited compared to a full computer.

Edge 2013 sp1 with exchange 2010 organisation.

Dear reader,
I have an exchange 2010 sp3 organisation with 1 client access server with hub transport and a 2 node DAG. Can I install a stand alone exchange 2013sp1 Edge role on a seperate machine in DMZ and subscribe the exchange 2010 hub transport to it. This
in preparation to move to exchange 2013sp1 later this year. The current exchange 2010 edge role is installed on a TMG 2010 machine. Since TMG 2010 is dropped and we also have issues with the current edge's mailflow, i'd like to have a dedicated Exchange edge.
Best regards,
Ruud Boersma
MCITP Enterprise administrator

Sure, You can install Edge of Exchange 2013 on a dedicated server in DMZ and subscribe with Exchange 2010 Transport server.
Or you can allow the Existing Exchange 2010 Edge server to serve your internet mail flow till the time you implement Exchange 2013 in the environment. I would suggest Exchange 2013 CU5 as a lot of issues were fixed in that which were identified with Exchange
2013 SP1.

Avaya IP phone has an issue then downloading calendar from Exchange 2010

Hi all,
I'm having an issue, please give me an advice! When my IP phone (IP) works with Exchange 2010, it can not download calendar. I captured and saw that after client sends hello, server sends hello, server sends certificate, then client sends back bad
certificate and TCP Reset messages. I installed Exchange and AD on the same server. I also installed CA on this server to issue certificate to Exchange. I configured phone download root cert of CA and certificate of Exchange. If you require any information,
please let me know.
I don't know what mechanism that phone used to connect to Exchange to download calendar. And don't have any document configuration. If you have any experience, please share with me.
Hoang Vu,
Thanks

Hi,
You mentioned the client sent back bad certificate, please check if the certificate was configured correctly.
For this issue, I recommend you contact the Avaya IP Phone support to get better help. Thanks for your understanding.
Best regards,
Belinda
Belinda Ma
TechNet Community Support

Issues syncing mobile devices with Exchange 2010

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