Issues With Customer Service

 My phones had a hotline put on and they were cut off. So I made a promise to pay thinking it would help to turn my phone lines back on, which it didn't. I found a Verizon store to go to and paid the over due balance and asked the lady behind the counter to cancel the promise to pay. She said she would and told me it was canceled. So a week later rolls around the the payment ($250) was taken out of my bank account! I called verizon and talked to 4+ people and the only resolution I could get was a refund for the credit to my account ($57) and one overdraft fee ($35). Whoever it was I was speaking to told me the best way to get my payment back was to dispute it with my bank. I think this is asinine. The balance on my account was not over due or in collections. I feel like I should be able to get my full refund without an issue from Verizon and not to mention the many overdraft charges! Has anyone else had any issues like this?

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Similar Messages

  • Issues with: Customer Service, Promotions, Not receiving emails.

    I am not sure what thread to post this in. I have called verizon to try and get some resolution but that did not work out. A couple of days ago I called to ask when I would receive my visa gift card promised to me when I signed my two year agreement contract (Sept. 2012). The first rep I spoke to, Crystal, said I did not have any promotions offered to me because I had a month to month to contract. I told her, I had a 2 year contract because that is why I was offered the promotions (a choice between a $300 gift card or multi dvr for my whole house). She told me I was very mistaken, it was a month to month, and I was only calling to lie, tell her whatever I want and get a $100 gift card. I asked repeatedly to speak to someone else but she would not transfer me. Finally, after arguing with me, laughing at me, being extremely rude and telling me I was completely wrong, she put me on hold for over 15 minutes. I hung up, called back and spoke to Pam. I told Pam, yes, I want my gift card I was promised, but why would Verizon put me on a month to month without my consent? If I knew I was on a month to month I would have canceled a long time ago. She got me over to a supervisor named Mable. Mable, after arguing with me also, somehow realized I was right. After 2 hours of this finally someone didn't accuse me of lying. But then says that I don't qualify anyway because I didn't pay my bill on time. I told her I did, but maybe they have it wrong because I changed the date my bill was due. On top of the fact that they said they had emailed me things to explain my bill, plan, etc but I never received them. I asked her why the rules weren't explained over the phone and she says its because it was sent in an email. I told her, I have every single email I received from Verizon (I archive bills and such) and I never received one explaining my bill or the rules of the promotion. She told me that it basically was not her problem and there was nothing she could do. So after 2-3 hours of being told I was lying for $100, being laughed at, being yelled at, being put on hold, there was nothing they could do. After a year of paying them my hard earned money thinking I had done my part, there was nothing they could do. This was all done in such good faith. I just wanted to understand why I didn't receive my gift card, and now I am being told its because I chose to not read an email I NEVER RECEIVED. I am not a dishonest person, I did not deserve to get spoken to that way. And it is not my fault verizon has messed up notes and incorrect information. That incorrect information could include an incorrect email address because the only time I received emails from them was when I went to paperless billing. I am very frustrated. And saddened by the amount of disrespect I was treated with. I expected more from verizon, but all they did was trick me into getting their services, not stand by their word, not give the information I needed, and then allowed their customer service reps to talk down to me and say whatever they want. I am very frustrated and feel they should at least have handled the situation better. It is not fair that because of their mistake I didn't receive what I was promised. And what I had to go through over the phone with them is not right. Something needs to be done about this.

    Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

  • Horrible Issues With Customer Service

    I have never in my life received such horrible customer service from a company.  I swear that in order to rectify the screw-ups of my order for my move, I had to call the customer service line NO LESS than 10 separate times, if not more, with a total of at least 9 hours on the phone (more likely 12), quite a bit of it on hold, and most often not during peak hours. 
    I had originally wanted my residential triple play service transferred, but was told I could only cancel instead of transfer.  After I was on the phone for an hour discussing the options, I was told that my bill would be $10 less per month than I currently have ($140 instead of $150).  I agreed to it, and was sent a receipt stating that I would be paying $175 a month, which was not what I was told, so I had to call in again, speak to another rep for an hour again, so I could get the same rate as I previously had. 
    Later, I wasn't told that I had to turn all my old equipment in; I thought I would just take it with me.  I received an automated email stating I would have to return all equipment otherwise I would be charged for holding onto it.  In order to clarify the situation, I had to call in again, and was on hold for ANOTHER hour, and was told nope, had to turn it in, unless I wanted another needlessly complicated situation by the rep.  And I was told I HAD to ship it in.  I later figured out on my own that I could go to a location to turn in the equipment. 
    I had originally wanted the service turned on the weekend of June 7, but was told they could not do weekends, so I scheduled for the 9th.  I called back later, still over 2 weeks out, changing it to the 6th, but was informed that the original rep had lied to me and said I could do it on the weekend.  So I scheduled that.  I got a call back later from another rep saying that it could NOT be done on the weekend, so I changed it again to the 6th this time.  Again, all these calls were at least a half hour to an hour each. 
    I found out later that the last customer service rep I spoke with didn't annotate that even though I was cancelling the TRIPLE PLAY package, that the phone was to be cancelled at the same time as the internet and tv.  So, one day before I move and the my service is shut down, do I get a call from customer service saying that Whoops!  Even though the installation was Friday, and it was currently Thursday evening (the 5th of June), because they had in their notes that the phone cancellation was on Saturday (Again, not what was confirmed with the last rep - they were all to be cancelled together), that they hadn't sent out the package with the required equipment.  I was justifiably furious.  I asked them to overnight ship it, and they stated they would.  That did not happen.
    I came home from work on Friday evening at 7pm, and did not see the shipment.  I checked the tracking link, and it said it wasn't even shipped. I had to call in yet again to ask the status, only to find *whoops* It hadn't shipped.  Thankfully, this was the first rep who actually followed through on what they said to me, and felt terrible about my situation (as I had, at the time, been on the phone for a combined minimum of 6 hours) and he gave me $20 off each month for a year.  I felt much better that I was actually taken seriously and that perhaps the issues might be over as soon as I got the equipment. 
    I finally did get it Monday afternoon and was able to set it up by Wednesday due to some issues with power at the house. After that, I kept having DVR box problems, and was again on the phone for another two hours in 2 days (at midnight, no less!) and it turns out, I had to bring in the DVR to trade it in, because I sure as heckfire was not going to wait another 3 days minimum to get a new one shipped out to me.  Once it was replaced, everything seemed fine. 
    Now, I'm having troubles paying my bill online.  Yesterday I spent my entire lunch hour on the phone with a representative who didn't understand my request, and so we went in circles, where he treated me like I was a **bleep**, as if I didn't know how to log in to the site.  I just want to pay my bill online, but my username is still linked to my old account and hasn't been transferred to my new account.  I prefer paying my bills online, and I am unable to do so, because of the inability of customer service to transfer my old account online to my current one.  The representative basically said he'd talk to the web team, but reading between the lines he gave me no guarantee that this would get transferred over.  I have never in my life had such a difficult time with a service.  I do realize that I have had some compensation for the time that I have had to take out of my life trying to get all of these issues fixed, but, in the end, this much effort on my part for this transition is completely unacceptable.

    This has not occurred.  I was sent an email this morning stating that my account was fixed, and for my inconvenience I got a free On Demand movie (which I don't care about).  I want to pay my bill online, but it's still set up with the old account.  If this does not get remedied by today, I will be bringing the entire situation up to the regional president.  This is completely unacceptable.

  • I reached my 1000th hour logged on the phone with customer service

    I've been using Verizon jetpacks for 9 months now.  Seemed like a sweet deal. Prepaid. Convenient. Fast and reliable.  WRONG!  I logged my 1000th hour on the phone with customer service today after a 5 hour "troubleshooting" session, second one this week. I've been having to make this exact 5 hour phone call every week sometimes up to 4x per week.  I've never spent less than 3 hours on the phone or gone more than 4 days without having to contact customer "service."  Naturally, this is pretty ignorant sounding.  But, I paid $100 for a significantly small amount of data.  I prepaid to be exact. For a service to be rendered one must be able to receive the service paid for.  That's simply not the case.  I paid $100 for this data already and can't actually use it with any convenience. Unless of course, 5-20 per week on the phone with customer service is typical of any other company.  Other than Virgin Mobile, No.  It's in fact an extremely absurd amount time for ANY customer to spend on the phone with ANY customer service.  No exception.  I feel rather abused, used and ****** over by this so call "service".  I lost 6 clients. They all sued me in small claims for $3000 each for failing to maintain my end due to my weekly dose of hours on the phone with customer service and NOT doing the job I was employed to do. Nope. Instead, I spent my time with Verizon Customer Service and COURT! Yay!  So, I've lost my home, my car was repo'd, $18k loss, 6 customers... and not one time has Verizon spent one second and said to me "Verizon could be the problem"... NEVER has that been the case in all 1000 hours logged.  Interesting?  No.  Just abusive.  I resent having to call customer service at all any more. It's even causing my mental health to suffer after all this.  You know what is found every time?  I'm on a prepaid plan on a device customer service told me to purchase.  But wait... thats the second device.  Every week I'm told The OTHER device is the one that works with this plan... then a few days later, no that other device is the one that works with the plan, a few days later... The OTHER DEVICE IS THE ONE THAT WORKS.. FFS. See a pattern? I've been directed by Verizon to replace my device 3 times, at $100+ per device plus the $10 sim card, plus the 5 hours on the phone with them every few days.  I'd say there's an issue with customer service.  First, yes it IS possible there is an issue on YOUR end.  I'm pretty sure that having to buy a new device every time I call isn't really the best answer.  Second, for the extremely limited amount of data I can't afford to watch a video for fear of capping my data before the end of the 30 days because its 10gig of data.  Yeah, 2 whole movies worth!  Third, its possible to be wrong, yet Verizon has never, not one single time chose to check their end.  ALWAYS and ONLY my end. I don't find that surprising or ironic, I find it the most ignorant and worst customer service in existence only second to Virgin Mobile.  Virgin mobile did finally acknowledge the issue was in the broken tower nearby. It took them 6 months and yes... 100's of hours on the phone.  Verizon hasn't made any effort to accept responsibility for this issue.  I'm sure they are very sincere when they are consuming my 5 hours per phone call trouble shooting my device for the third time this week.  It's actually to the point where they have violated their terms of service and failed to look into an issue on their end.  The tower has been hit.  Hmmm... Ironic. Its quite a distance from here, but is a main tower that has caused an outage across my state. Verizon couldnt tell me that?  Is that admitting your wrong so hard to do that it's easier to spend 5 hours on the phone trouble shooting my device than 5 mins looking for outages?  Yeah, it could have saved my house and job, but I'm the customer... clueless idiot at the mercy of a company who is never wrong nor makes an effort to correct an issue on their end before stealing my hours from me.  At one point, I actually fell asleep in my 2nd hour on hold.  Customer service? Nope, a waste.  I could dig it if this issue was on my end, but I'm confident that spending up to 20 hours a week troubleshooting to no avail is a HUGE red flag that its not on my end after all.  Only cost me a house, a job, car and $18k plus court costs and fees.  Fair? Nope.  But it would be nice if just ONCE there was an initiative to provide actual support to a customer. I KNOW if this is my experience it is impossible to be an isolated incident with me alone.  If I'm tying up 5 hours on the phone, what is the next guy doing? waiting to trouble shoot his box for the next 5 hours over a downed tower. Pride is what that is. People too proud to be wrong at someone else's expense. Definitely an issue if I've paid $900 in 9 months and I spent more hours on the phone with customer service than I have online.  Pretty ******. Verizon, you ARE WRONG. Owning it would save the embarrassment of having to ***** about it on this site. I didnt' deserve my losses and it was at my expense and it is STILL at my expense that I'm having to contact that 888-294-6804 number. I've got it memorized like it was my best friends number - that's how often and how many times i've used it. Shame how simple it would be if Verizon wasn't so ******* proud and spent a few moments looking for issues on their end before stealing 5 hours from me doing the obvious over and over and over again... Small claims can be used to sue up to $3k. Looks like that's my only alternative, perhaps if I do that maybe checking for issues on their end will occur instead of pretending its impossible.  It feels like I went to mcd's and paid for a meal at the window that took 5 hours to get a bag of raw patties thrown at me from inside after sitting at the window for 5 hours and waiting. I'm wrong  of course. I'm am the customer.  How could I possibly be right? I've troubleshooted my device over 1000 times. Of course its on my end. Must be.... 1000 times isn't enough to find out there's a potential issue that isn't related to my specific device, no? Is it gonna take 1000 more hours on the phone before one of the representatives decide to look for an outage before the 5 hours of daily trouble shooting? Thats a huge red flag that just keeps getting ignored.  I can't think of any other companies besides these two internet providers that finds that acceptable.  Better Business Bureau didn't. I'll be filing that complaint with them next.  High time Verizon stepped off such a prideful pedestal and seek a remedy before a class action suit sinks them in the future from all other raging bitches not being provided with reasonable service.  It's not a rant, this has been a life shattering experience for me and a simple quick check for an issue on their end could have prevented it.  BAD BAD BAD Customer service policies to keep a customer on the phone for that length of time to repetitiously check the exact same thing repeatedly every few days.  Disgusted.  How dare that term "service" even be used if they can't provide "service" via support or otherwise.  I'm on the internet finally after 10 hours and the news reported the Verizon tower down. Not verizon... A police officer interviewed on a Detroit News station instead. God knows police have nothing better to do in Detroit than make news appearances for verizon. 

    Simple solution. Get a real internet service and not a cell phone internet connection service it was never meant to be used as the primary internet service
    And how do you lose a home and job and be sued as you claim. What over 10 Gb of data? Give me a break
    In my city small claims is $5000.00
    And over that amount you can go to a superior court to have your issue settled.
    http://www.bbb.org
    Good Luck, Elector

  • Anyone know how to contact anyone in Verizon headquarters?  Since I'm not getting anywhere with Customer Service

    I'd like to express how unsatisfied we have been with Verizon on an issue that has been ongoing now since March 14, 2014.  It involves an upgrade on one of our lines.  After all these months, phone call with customer service, Tech support, and visits to a Verizon stores, I would hope that there are ample notation on our acct but since I've had to explain the situation on a bi-weekly time frame, I would assume that no one has documented any contacts.
    We've been with Verizon for few yrs now and I have always been very satisfied with Verizon who, up until now , always provided excellent customer service in their knowledge, concern, and customer satisfaction.  But I have to say, every positive outlook I've had with your company has been wiped clean with the worst service we have received in the last few months.
    We upgraded my daughter's phone on 03-14-14 with a Samsung Galaxy Mini from an Iphone 4s.  Within 24 hrs, the phone failed.  After 2 visits to a Verizon store the next day which took 6 hrs, we still had to return the next day to speak to a manager.  The 2 stores advised us to make a CLAIM on the defective phone thru our insurance plan with Verizon.  A CLAIM on a 24 hr old phone!!  A 3rd visit with a manager finally convinced him to replace the phone with another new phone at the store.  Within 2 weeks - issues began to occur with the replacement phone.  Several visits more, several calls more with Customer Service, several calls more with tech support which adds up to soooo many of our time taken up to simple have temporary "fixes" is outrageous.  If I billed Verizon for my time, perhaps the situation would have been resolved more quickly.  Each visit lasts approx 2 hrs, each phone call approx 1-1 1/2 hrs.  We are talking at least 2x a month for the course of 5 1/2 months.  Plus the time it takes to get the phone back to where she needs it - contacts, apps, internet. 
    Not once were we offered a new phone or replace the phone.  Not until today.  Replace the phone with the same phone that my daughter has grown to hate.  So basically a 3rd phone - same phone.  She is not interested in this phone any longer.  She dealt with this phone model for far too long.
    Today we were offered to replace the phone with same phone, or pay for a refurbished Iphone 4.  So basically she would be going back to her original Iphone 4s before the upgraded WITH a cost.  So her upgrade was wasted, we'd paid over $200 for a defective phone, and would need to pay for an even older model Iphone 4 and have to pay for it.  Why wasn't she offered a different phone within those 30 days after the upgrade and 6 visits? 
    Every rep at the stores, every rep in tech support would provide a different reason for the issue.  Finally, tech support advised not to download apps.  WHAT GOOD IS A SMARTPHONE IF YOU CAN'T HAVE APPS???  We are talking about a 20 yrs college student who attends school in another state.  Do you know the trouble she has to go thru to visit a store? To find 2 hrs between being a full time student with 2 jobs to sit on the phone with a tech support or go to a Verizon store?  Once-ok  Twice-maybe  BUT for 5 months?
    She's not eligible for an upgrade.  She will be stuck with a phone that she had grown to hate.  And I with customer service which I've grown to hate. 
    Finally, The Edge.  Trying to find a way to make my daughter happy, I spoke with 4 representative today about the Edge.  Each rep gave me 4 different information.  1st rep advised Edge phone could not be used on another line so I could not use a line eligible for the Edge and give that phone to my daughter since she isn't eligible for the Edge.   2nd rep advised that although new phone thru edge must be used by same number that it was eligible for, we could use the current phone o that line for my daughter.  My son currently has an Iphone 5 and is eligible for the Edge early upgrade.  He would not have to return his Iphone 5 so my daughter could use it.  However, all the lines would have to go to the More Everything Plan and share the Data between all our phone lines.  3rd rep advised the cost would almost double from our current $358 to go to the More Everything Plan so suggested to have 2 accounts vs just 1.  4th rep advised not every line needs to go the More Everything Plan, we could not keep the current phone, and my daughter could get a replacement phone but same phone or made exception to offer the Edge early upgrade to my daughter but only after we go thru the replacement program because the phone we send to Verizon has to be in good working order/no defects. 
    After 5 1/2 months, it is now Verizon that is indicating that we have a defective phone and can't accept it thru the Edge program or we would get billed approx $299 for a defective phone.  After 5 1/2 months of me calling in about a defective phone that not one rep replaced because they "fixed" the problem ( by the way, a temporary fix is not fixing, if it was fixed I would have made those calls today or writing this email), I am now being told her phone is defective.  She advised to get a replacement phone first, return the old phone, activate the new phone, then call in to get the Edge early upgrade.  So my daughter would have to do all this, plus add contacts back, apps and whatever else she needs to use her phone just to turn around a couple weeks later and do it all over again with the new phone thru the Edge program.  Once again, we are the ones having to be inconvenienced and go thru all these steps.  Did I mention she is going to be studying abroad in Italy beginning Nov?  So the idea of having to wait 2-3 weeks for a new phone and having only a week or 2 to test the phone to make sure it's working properly before she's out of the country doesn't sound appealing to me.  Verizon has made us have a defective phone for 5 months advising it's in good working order after each and every "fix" but Verizon will not accept that phone if returned in the same condition as a phone in good working condition.  Do you see the irony in that? 
    I have reached my limit and after 5 yrs of my brother in law trying to convince us to switch to AT&T where he works in their Corporate Office, I can honestly say I will not be sad to leave Verizon.  Especially when one of your reps simply provided me with the contract end dates to provide to AT&T because they offered to buy out our contract.  No effort in customer retention what so ever.  That was a phone call on Thursday. 
    And yes, one of your tech reps tried to convince me of all the hassle it would be to switch and time AT&T would take to buy out our contracts but honestly it was the pot calling the kettle.  I am not in the position to discuss hassle and time after 5 months of getting that with Verizon.  Did I mention it's my brother in law so we would be getting special treatment and no out of pocket expenses to switch.  It was my loyalty and satisfaction with Verizon that has kept me from switching all these years.  Something Verizon clearly does not appreciate. 
    So can you guess where I am with confidence that your customer service department is knowledgable about the plans/offers?  Where I am that I can trust what I'm being told?
    I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue. 
    On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service. 

    Jneklason wrote:
    ~snip~
    I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
    On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.
    I hate to tell you this, but you didn't write an email. You wrote a discussion post on the Verizon Wireless Community forum which is a public peer to peer forum. Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't ever see your post. Before you re-post it, don't. Duplicate posts get removed from the community.
    I see there were several missteps both by the reps and yourself in your post. First you should have insisted on returning the phone within the 14 day return policy period. Second which Samsung Galaxy mini model did you purchase? The S3 mini or the S4 mini? Did you do any research prior to deciding on this device. The reps at that time deflected the easiest course of action, by trying to get you to replace the phone under insurance instead of returning the phone. The Early Edge payment option requires the current phone on the line using the early Edge must be returned to Verizon Wireless. Did you once considered going to a third party site like Swappa to purchase a gently used device for your daughter?

  • How to get in touch with customer service?

    How to get in touch with customer service? Twice I had a chat and I would get an answer in a few days. Never heard a thing! I need an invoice for my book-keeping but I can't download it. It says: get in touch with the customer service. But I chatted for 2 times, tried to phone, They won't answer the phone. Where is the customer service!!!!!!!!!

    Hi Regine43b,
    Please refer to the following link for help with your monthly invoice: http://helpx.adobe.com/x-productkb/policy-pricing/print-creative-cloud-receipt.html
    If in case you still face issues, please contact support @ https://helpx.adobe.com/contact
    Regards,
    Sheena.

  • I am having trouble connecting to my network all of a sudden. It is not an issue with the service/router. I keep getting kicked off and getting a ! in my airport... anyone know what's up with this?

    I am having trouble connecting to my network all of a sudden. I am able to connect to other networks but not my own. It is not an issue with the service/router because other devices connect fine. I keep getting kicked off and getting a ! in my airport. Last time it happended I called apple and the suggested I wipe my HD and reinstall everything. I did and it did not work. One day I turned my laptop on and it connected no problem. Now it has kicked me off again. I tried resetting my IP address but that does not work either! Has anyone had this problem?

    Try this:
    Apple menu / System Preferences / Network.
    Click Location: and select Edit Locations..
    Click + (plus sign), and enter a name for the new location - anything will do.
    Apply this.

  • Anyone else having issues with location services since the 7.1 update? Ever since I updated i've been seeing the location services on my status bar at all times.

    Anyone else having issues with location services since the 7.1 update? Ever since I updated i’ve been seeing the location services icon on my status bar at all times. I noticed that google was the app that was using it a lot, but after I turned the feature off for google my phone started using the “traffic”, “frequent locations” and “cell network search”. When I turn the feature off for all of those things it’s no longer a problem. So just wondering if anyone else is having this issue or if anyone has a solution?

    The "solution" is probably to increase your knowledge.  You've done good things.  Perhaps this article will educate you a bit more about location services.
    Basically, they can be very useful, but can cause a lot of iPhone use.  A major example is "Remind me to ... when I leave home."
    http://support.apple.com/kb/HT5594

  • I have "chatted" with customer service 5 different times. I was sent here. I have activated Photoshop Elements 9 on two different iMacs. They are both dead and I am unable to get it to activate on my newest computer. iMac. Can anybody help me?

    I have "chatted" with customer service 5 different times. I was sent here. I have activated Photoshop Elements 9 on two different iMacs. They are both dead and I am unable to get it to activate on my newest computer. iMac. Can anybody help me?

    Unfortunately, only adobe can help you with that, as most people here are just posters such as your self and don't work for adobe.
    If you go here and use the Chat now button (bottom of page), they should get you up and running by resetting your activations.
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Issue with Weblogic services in Linux OBIEE 11G

    Hello All,
    I have a OBI 11G set up on a linux OS.I am facing a issue with weblogic service.
    Whenever I am trying to start the Admin server from command line using its .sh , it is starting successfully.
    But whenever I am closing that Linux session or coming out of the Admin server log , this service is getting stopped on its own.
    OBI is working perfectly when that Linux session and Admin server log is intact, but as soon as i close either of them Admin server shut itself down.
    Please any help on this will be appreciated.
    Thanks,
    Bhavnesh

    Hi Bhavnesh.
    Try this way and let me know  the outcome.
    nohup ./startWeblogic.sh -Dweblogic.management.username=Username -Dweblogic.management.password=password & tail -f nohup.out
    Mark if helps,
    Thanks,

  • Installed my Photoshop Elements 7 on my new laptop.  Says my serial number is invalid.  Chatted with customer service rep and she says the number should work. What now?

    Installed my Photoshop Elements 7 on my new laptop.  Says my serial number is invalid.  Chatted with customer service rep and she says the number should work. What now?

    Hi,
    Did the serial number come from a boxed set and previously installed from disc and are you now trying to install from a download?
    If so, that will not work - the serial numbers are different.
    If you don't have a dvd drive on your new system, perhaps you could get someone to copy your disc to a memory stick and install from that.
    Brian

  • I am having issues with being kicked off the internet intermittently. ATT says its not an issue with their service. Does anyone have an idea?

    I am having issues with being kicked off the internet intermittently. ATT states its not an issue with their service. Any ideas?

    Yes it is NOT your internet service. It is Apples OSX. It seems to be happening to older computers trying to run the newer OSX ( Mavericks and newer). I have a 2009 iMac I bought with Leopard installed, I upgraded to Snow leopard 10.6.8 and my computer was running flawlessly. I upgraded to Mountain Lion and I noticed my computer running slower... kind of annoying having to wait longer for everything (start up, browsers opening up, apps opening up, mail opening up and so on) Mavericks came out for free and I was excited to get out of this issue. Well, everything went from bad to terrible! Fast user switching had a glitch with desktop picture resetting to the wave, mail rules didn't work properly and I kept getting kicked off the internet (Absolutely NOTHING wrong with my internet). No one could figure out what was going on or how to fix it, even senior Apple tech's! After 3-4 months of searching, troubleshooting and waiting for a fix, I looked at my Mac Pro running Tiger 10.4.11 with no issues what so ever... that is when I made an executive decision. GO BACK TO SNOW LEOPARD! Since May 2014 I have been running 10.6.8 on my 2009 iMac and it has been smoking fast with NO issues what so ever, especially since I maxed out my memory for Mavericks. So to sum it up: some people might get lucky with old machines running new operating systems, but for the most part, it seems older processors can't keep up with the new sophisticated operating systems. Mavericks... Yosemite... FREE UPGRADE! But you will pay the price

  • What is up with customer service lately???

    Apple is the product of choice in my household and has been for many years.  I work on a MAC, have two Iphones, several Ipods, two original Ipads and recently brought an Ipad2 for my youngest child.  I have not even had the product for a month when this occurs:  My child was working on the Ipad2 and went to pass it to his brother who was on the coach next to him.  It slipped out of their hands and fell less than 12 inches to the floor.  Before I could get to the Ipad my youngest son picks it up and cuts his finger open on the glass.  The Ipad2 was cracked in the bottom corner and the glass shattered into tiny pieces. I put the Ipad away.
    I call up Apple and explain my situation.  I get the most ridiculous response from a supervisor.  She claims that she can not help because when the repairs department opens a box that is sent in and see a broken screen they will automatically look in the system for a credit card number.  They want $269 to fix it.  As if there is no way she can over ride this. 
    For a company that is supposed to be so great with customer service they seem to not care so much about customer safety.  How do you promote a product and say that it is so great for people of all ages.  Yet not take into account that your product is composed of a highly breakable substance like glass and may have accidental damage.  You promote apps for young children to use with your products yet when they get injured using your product you are of no help.  I would really like some resolution to this situation.  I have never had any problems with your products and have always praised your customer service very highly.  This time around I was extremely disappointed.  Please help reinstate the faith I have had in Apple for a long time.

    9of13 wrote:
    ..............The other is an everyday tool for living and entertainment. Apple tells us to let our children play games on it, stuff it in our backpack like a book, toss it on the couch like a magazine, fall asleep with it while watching videos,  .........
    You really have to read what you write before clicking on "Add Reply".
    Apple does not tell you to let your children play games on it; there is no ad content featuring diaper clad toddlers stumbling around on your elegant wood flooring carrying your iPad. In fact, these forums are filled with horror stories of people who have done just that.
    Apple has not recommended that you just stuff it into your backpacks or your briefcases and then casrelessly, casually toss those items around as you seem to think is the normal way to use them. In fact, these forums are filled with horror stories of people who have done just that.
    Apple does not recommend that you toss it around like a magazine, which most sentient beings would recognize as being in many ways different from a sophisticated manufactured item. In fact, these forums are filled with horror stories of people who have done just that.
    Apple does not recommend that you fall asleep with it while watching videos, or watch videos with it propped up on the edge of the tub, or anything of the sort. In fact, these forums are filled with horror stories of people who have done just that.
    Bottom line is you made a judgement call in allowing unsupervised young children access to an expensive piece of hardware that they, through carelessness, inattention, lack of coordination, whatever the reason ..... broke.
    No new life lessons there, I think.

  • Issues with ODATA service creation

    Hi Gurus,
    I am facing some issues with ODATA service creation. I have an analytic view which I want to consume via SAP UI5.
    As per guides and blogs, I need to create 3 files, namely .xsaccess, .xsapp and .xsodata. I created these three files but at the same time .xsodata and .xsaccess got created at one more place. That place is my package which I checked out while creating the repository. Now when I try to activate my .xsaccess or .xsapp file, I get an error message - "The file name .xsaccess or .xsapp already exists and only 1 file is allowed per package"
    for more info please revert.
    Kindly help.
    Best regards,
    Chandan

    Chandan Sinha wrote:
    Can we add multiple analytic views in one ODATA service?
    Certainly.  You just have multiple entities then. You can even create associations between them. Here is an example that uses a combination of CDS Views, Attribute Views, and Analytic Views:
    service namespace "Wile.services" {
      "Wile.data.models::AN_EPISODES" as "Episodes"
      keys ("EPISODE_ID")
      navigates ("ToACMEItems" as "ACMEItems",
                "ToCoyoteNames" as "CoyoteNames",
                "ToRoadRunnerNames" as "RoadRunnerNames",
                "ToDirectors" as "Directors",
                "ToWriters" as "Writers");
      "Wile.data.models::AT_ACME_ITEMS" as "ACMEItems"
      keys ("EPISODE_ID","ITEM_ID");
      "Wile.data.models::AT_ACME_CATALOG" as "ACMECatalog"
      keys ("ITEM_ID")
      create using "Wile.services:ACMECatalogExits.xsjslib::itemsCreate"
      update using "Wile.services:ACMECatalogExits.xsjslib::itemsUpdate"
      delete using "Wile.services:ACMECatalogExits.xsjslib::itemsDelete";
      "Wile.data::WileECoyote.Episode.CoyoteNamesView" as "CoyoteNames"
      with ("EPISODE_ID","NAME_ID","NAME")
      keys ("EPISODE_ID","NAME_ID");
      "Wile.data::WileECoyote.Episode.RoadRunnerNamesView" as "RoadRunnerNames"
      with ("EPISODE_ID","NAME_ID","NAME")
      keys ("EPISODE_ID","NAME_ID");
      "Wile.data::WileECoyote.Episode.DirectorsView" as "Directors"
      with ("EPISODE_ID","NAME_ID","NAME","URL")
      keys ("EPISODE_ID","NAME_ID");
      "Wile.data::WileECoyote.Episode.WritersView" as "Writers"
      with ("EPISODE_ID","NAME_ID","NAME","URL")
      keys ("EPISODE_ID","NAME_ID");
      association "ToACMEItems" principal "Episodes"("EPISODE_ID")
       multiplicity "1"
       dependent "ACMEItems"("EPISODE_ID") multiplicity "*";
      association "ToCoyoteNames" principal "Episodes"("EPISODE_ID")
       multiplicity "1"
       dependent "CoyoteNames"("EPISODE_ID") multiplicity "*";
      association "ToRoadRunnerNames" principal "Episodes"("EPISODE_ID")
       multiplicity "1"
       dependent "RoadRunnerNames"("EPISODE_ID") multiplicity "*"; 
      association "ToDirectors" principal "Episodes"("EPISODE_ID")
       multiplicity "1"
       dependent "Directors"("EPISODE_ID") multiplicity "*";
      association "ToWriters" principal "Episodes"("EPISODE_ID")
       multiplicity "1"
       dependent "Writers"("EPISODE_ID") multiplicity "*";

  • Is there an online chat with customer service.

    is there an online chat with customer service on the verizon site.

    This does NOT work!  It only gives you so-called information but does NOT connect you to a service rep/live operator/whatever you want to call it!  I was "lucky" enough to somehow get connect with someone and then got disconnected just as it looked like we were getting somewhere.  I've been trying for the last 15 minutes or so to get reconnected, with absolutely no luck.  I can't call in for help since I need to be pressing buttons on my phone as I get info from the tech support person.  Here is the transcript of our "conversation:"
    >> chat transcript removed to comply with the Verizon Wireless Terms of Service <<
    It was at this point that we got disconnected!  This site is worthless, as is the advice I've gotten every time I've ever had to get help at the Verizon stores.
    Message was edited by: Verizon Moderator

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