Issues with  not being able to download my epub book to ipad.

I recently had an epub3 book created for download. It is meant to be compatable with the ipad.
I can download it to ibooks on my macbook with ease.
Yet anyone who tries to download it directly to their ipad struggles. The most common problem is that they are told that it has downloaded, yet it disappears and they can't find it.
I recommend that they update to the latest ibooks software. Still makes no difference. The only way they seem able to download it is if they download it to their computer and then transfer it to their ipad!
I don't own an ipad so I am not able to go through this process myself. If anyone can share any insight on what might be going wrong, I would really appreciate it.
Thank you.

Trinity Bourne wrote:
If anyone can share any insight on what might be going wrong, I would really appreciate it.
Title and url?

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