ISU-CIC Implementation guide.........
Hi frinds, can you help me to get SAP-ISU_CIC module Implementation guide with screenshot, I can get lot's of material from help.sap.com, it's not understandable for me, am very new to this module, so you guy's please help me 2 get step by step procedure to create & configure CIC screen like frame work, component & component profile etc..........
Step 1:
Create Framework Id( assign hidden & visible components)
Step 2: Create CIC profile
Step 3: create Org unit and assign person
Step 4: Assign CIC profile to Org. unit (or) person
Path : Easy access screen
Logistics>Customer service>Customer Interaction center>Adminstration>CIC structure>Org.Structure(Change,T.code-PPOMW)>select Org. unit
In this screen on the top i.e menu bar find Go To
Go To>detail Object>Enchanced object description
Now u r in Maintain object page(T code-PP01)
Now in the Active tab page select CIC profile
Now in menu bar Edit>create infotype
Again u r in new page(T code-PP01)
Enter the CIC profile Id which u have created in customizing
Run T code- CIC0
I hope u r able to see the screen now
Reward Points if it helps*
Regards,
Shiva
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Create Framework Id( assign hidden & visible components)
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Step 1:
Create Framework Id( assign hidden & visible components)
Step 2: Create CIC profile
Step 3: create Org unit and assign person
Step 4: Assign CIC profile to Org. unit (or) person
Path : Easy access screen
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