ISU - CRM Updates

Hi Experts,
We have a backend ISU system with CRM as a frontend.
We also have a replication process which updates the CRM system if a change is made to a CRM object in ISU, real time.
For eg, If a change to a BP is made in ISU, this is auto reflected in the CRM system immediately.
Our requirement is to add a telephone number to the BP communication address.
We have used multiple FMs such as :
BAPI_BUPA_ADDRESS_CHANGE
BAPI_ISUPARTNER_CHANGE
ADDR_PERSONAL_COMM_MAINTAIN
But, each time only the ISU system is updated, not the CRM system.
The auto replication functionality is working fine as any manual change to the BP is immediately reflected in CRM.
Any ideas?
Thanks and Regards,
Ravi

HI Ravi,
I think BAPI BAPI_BUPA_ADDRESS_CHANGE should be used as this BAPI has in table BAPIADTEL the field
CONSNUMBER which is used to identify and update or add a phone number. Use a BAPI_TRANSACTION_COMMIT after the BAPI. PLease ensure you have note 1011537 on your system also...I think this will solve the issue for you.
I hope it helps.
Regards
Olivia

Similar Messages

Process type not determined during ISU - CRM Contract replication

Hello Experts,
Process type is not getting determined during the ISU -> CRM contract replication.I could see that all configs are in place.
Please could you suggest what could have impacted this.
Regards,
Ravi

Hi, Nikhil
Do you read this document?
service.sap.com
/utilities
SAP for Utilities - Product Information
Cookbooks&Guidelines
IS-U/CRM Contract Integration
Denis.

CRM Update hängt laut Aussage von Microsoft wegen Adobe Reader

CRM Update hängt laut Aussage von Microsoft wegen Adobe Reader

Perdona, pero no consigo entender cuál es tu pregunta.

Billing view in SAP ISU CRM - Meter reading not visible

Hi All,
We are working on SAP ISU CRM implementation
In the billing view factsheet ,bill details are visible but meter reading and device is not visible.As one bill document number may have multiple line items with meter readings in more than one line item
Can someone guide me how to pick specific line item and viewed it in Billing details.
Regards
Ankit

Hi,
Your requirement is not clear.
As per my understanding,u mentioned as multiple meter reading and multiple line items.
This is due to Price may be block price, check the price key.
Check the rate steps line item type and also schema steps
regards,
Nags

Billing details in SAP ISU CRM : Meter reading not visible

Hi All,
We are working on SAP ISU CRM implementation
In the billing view factsheet ,bill details are visible but meter reading and device is not visible.As one bill document number may have multiple line items with meter readings in more than one line item
Can someone guide me how to pick specific line item and viewed it in Billing details.
Regards
Ankit

Hi,
Your requirement is not clear.
As per my understanding,u mentioned as multiple meter reading and multiple line items.
This is due to Price may be block price, check the price key.
Check the rate steps line item type and also schema steps
regards,
Nags

Generate Workflow / Case on CRM Updates by logged in users

I have a secured member based site where the members can update their personal profile details via a CRM update form. What I want is the ability to generate a workflow and case against that member anytime they UPDATE their CRM details directing the workflow back to the administartion staff for further actioning.
Now I know we can't attach workflows and cases to a CRM update form but I do know that by creating a hidden form within the same page I could pass the basic member details across t that form which in itself would hav a case and workflow attached - this would at least enable the administration staff to get notification that the they need to follow up on a member updating their details.
My problem is that I do not know how to actually achieve this. Can someone point me in the right direction understanding I am "technially challenged" when it come to javascript so don't assume anything there.
Thanking you... Greg

I have tried to follow your advice Alex but in fact the link in the KB you gave for JSON submit didn't work. I set up both forms in a test page (http://adaq.topleftdesigns.com.au/members/aatest-update-member-profile.html) being vsible so I might test whether each form worked. The 2nd form which is using the JSON option didn't as instaed of displaying the message box i instead had the system opened a page showing the following text:
"{"FormProcessV2Response": { "success": true, "entityId": "17487463", "objectTypeId": "Cases", "objectId": "4116339", "message": "<table class=\"tabledefault\"><tr><td id=\"title\"><strong>Summary of web form submission:<\/strong><br\/><\/td><\/tr><tr><td id=\"name\"><strong>Your Name<\/strong><br\/>Greg Tomkins<\/td><\/tr><tr><td id=\"email\"><strong>Email Address<\/strong><br\/><a href=\"mailto:[email protected]\">[email protected]<\/a><\/td><\/tr><tr><td id=\"casenumber\"><strong>Case Number<\/strong><br\/>4116339<\/td><\/tr><tr><td id=\"username\"><strong>Username<\/strong><br\/>Your record has an existing username. This will be emailed to you. [gregt] - has been ignored.<\/td><\/tr><tr><td id=\"customfields\"><table class=\"tabledefault\"><\/table><\/td><\/tr><\/table>" }}"
I in fact found these other references to JSON form submits which got me part the way to my result.
a) Submitting standard web forms with Ajax and JSON (BC Demo) http://demo.businesscatalyst.com/json-form (using the code in this demo example my 2nd form submitted correctly)
b) Submitting standard web forms with Ajax and JSON
with each giving slightly different info.
I have now got each form submitting correctly individually and I set up a link to submit both forms but this is where I come unstuck. Clicking the link (SUBMIT BOTH) does nothing at all. The link has id="submitEverything" and I have set the following script. Can you point out where I have it wrong?
<script>
$(document).ready(function() {
        $("#submitEverything").click(function(){
        $("#profile-update").jqsub();
        $("#crm-update").submit();
         return false;
</script>
I am also wondering will the above still perform the validation checks on the first form?
Tahnking you... Greg

ISU-CRM Initial load of connection object

Hi All,
Currently we are working on replication of connection object from ISU to CRM
We have followed the settings as metioned in cookbook-ISU/CRM replication of technical object.
During initial download,BDOC's are going into error with with the error "General error (exception) in product API" and "Validation error occurred: Module VALIDATE_MSGBDOC_FOR_CONNOBJ, BDoc type SI_CONNOBJ.
We have created subcategories for connection object and POD in the hierarchy R3PRODSTYP.
What other setting are we missing?
Regards
NIkhil

Hi ,
The number range is maintained.
I was debugging the code and one function module COM_PR_SET_CHECK_ALL is giving error "Assign a base category to the product"
Diagnosis "When you create a product you must assign it a category. This category is used for number assignment and must be from the hierarchy assigned to the application Product (see also No hierarchy assigned to the application Product)."
Procedure :Assign the appropriate category to the product.
Any idea about the error?
The replication is working perfectly fine in our sandbox system and FM is returning no error.
Regards
Nikhil

ISU--CRM Downloading SI_CONTRACT

Hi,
We are going to download the contracts from ISU - CRM.
In our scenario only one way integration will be possible. (ISU-CRM)
From ISU --> CRM .Before beginning to download the contract
we know we have to run the report ' ECRM_GENERATE_EVERH'.
Although we run the report the table EVERH is not filled.
Our question is before running the report which master data templates have to be maintained and how?
Any help will be appreciate.
Best Regards,

Hi Xiaoming Cai,
We run the report with GEN_FROM '01.01.1000' but still there is no result. We already check the table EVER with the report selection parameter and with this selection parameter there is around 100.000 data.
When we checked the report source we see that the table epdprod is checked before calling the function 'ISU_CRM_GET_DUMMY_PRODUCT'.
select product crm_product prodid crm_product_guid
   from epdprod
   into corresponding fields of table tl_epdprod
                          where
                            crm_product ne ' '     and
                            crm_template = 'X'     and
                            validfrom   <= sy-datum and
                            ( crm_actstat = l_status or
                              crm_actstat = 'F'   )   and
                            validto     >= sy-datum.
Does it mean that we have to define template to define the dummy product.
Thank you very much for your coorparation...

ISU- CRM Contract Integartion

I want to replicate ECC 6.0 Contracts in CRM 7.0 as Contract items.
I found ISU/CRM Contract integration Cookbook but that just explains replication in the direction CRM -> ISU, however i want it to work from ISU -> CRM.
Can anyone please help me with that? or let me know any useful document that i could refer to achieve my task.
I will highly appriciate any help.
Regards,
Nasreen Shayeq

hi,
Please, goto service.sap.com - > /utilities - > SAP for Utilities - Product Information -> SAP CRM for Utilities -> Cookbooks&Guidelines -> IS-U/CRM Contract Integration
Hope it's help,
Regards,
Denis.

ISU-CRM Doccuments

Hi ,
I m working on ISU-CRM support project..can any one provide me links to ISU-CRM doccuments .
Thanks & Regards,
Ravi kumar

Hi Ravi,
For IS-U:
http://help.sap.com/saphelp_utilities472/helpdata/en/c6/4dce68eafc11d18a030000e829fbbd/frameset.htm
For CRM:
http://help.sap.com/saphelp_crm40/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
I recomend you to search for "IS-U Cookbook" on Service Marketplace documentation.
Best Regards,
Artur Moreira

CRM Update issue

Hi Friends,
I am trying to update a contract date from ECC to CRM via proxy, once I update the date I need to lock the contract in CRM for no further changes, but I am not able to achieve this because I think the contract is getting locked before it changes the date in CRM. Here is what I am doing,
1. Sending contract date from ECC via proxy.
2. CRM proxy gets the data (contract and date).
3. Initialize the buffer (CRM_ORDER_INITIALIZE)
4. Update the 'is_appointment_com ' structure with a date.
5. call function 'CRM_APPT_MAINTAIN_SINGLE_OW ' to update the buffer (for date).
6. CRM_STATUS_CHANGE_FOR_ACTIV_OW to lock the contract for no further changes.
7. CRM_ORDER_SAVE
8. BAPI_COMMIT.
but the date is not getting updated and status to lock the contract is updating every time I push the data from ECC.
Any help how can I make it work ?
Thanks in advance.
Edited by: always_abap on May 27, 2011 4:27 AM

Robert Kunstelj wrote:
send an example data filled in 'is_appointment_com'
        exporting
          is_appointment_com     = ls_appointment_com
        changing
          ct_input_fields        = lt_input_fields
        exceptions
          precondition_violation = 1
          invariant_violation    = 2
          others                 = 3.
lsappointment_com_
REF_HANDLE                             0000000000
REF_GUID                                             498641936C5602ECE10080000A13081F
REF_KIND                                             A
APPT_TYPE                                             ZSETTLED
TIMESTAMP_FROM                           20101009130000
TIMEZONE_FROM
TIMESTAMP_TO                                             0
TIMEZONE_TO
RULE_ID
SHOW_LOCAL
DOMINANT
RULE_GUID                                             00000000000000000000000000000000
RULE_NAME
DURATION                                             0
TIME_UNIT
IS_DURATION
MODE
lt_input_fields
REF_HANDLE                          0000000000
REF_GUID                                             498641936C5602ECE10080000A13081F
REF_KIND                                             A
OBJECTNAME                          APPOINTMENT
LOGICAL_KEY                          ZSETTLED
FIELD_NAMES                          Sorted Table[1x3(64)]
Thanks, Sid

Crm update

Hi Guru's
I am doing an update of crm system from sp03 to sp08 there i am getting an error in import phase "IMPORT_PROPER"
the error details are as follows
This is tp version 376.01.20 (release 701, unicode enabled)
ERROR: stopping on error 8 during MAIN IMPORT
stopping on error 8 during MAIN IMPORT
tp returncode summary:
TOOLS: Highest return code of single steps was: 8
WARNS: Highest tp internal warning was: 0118
standard output from tp and from tools called by tp:
This is R3trans.exe version 6.14 (release 701 - 19.01.11 - 11:44:00).
unicode enabled version
2EETW104 "R3TRPROGRADTBCHK " was repaired in this system and must not be imported.
2EETW104 "R3TRPROGRADTBCHK " was repaired in this system and must not be imported.
R3trans.exe finished (0008).
Kindly help me out here I am stuck with this error for couple of days now
Regards
Abhishek

Hi Abhishek,
This is a basis issue rather than CRM. I think note 1541124 should correct the issue.
Otherwise try the following:
1. Make sure that you have NOT made any changes to import
   buffer. Use the following command to verify the transport
   buffer entries:
   tp showbuffer <SID> tag=SPAM pf=<path and name of transport profile>
   The path and name of transport profile should look like the following
   one in the command above:
   pf=/usr/sap/trans/bin/TP_DOMAIN_<SID>.PFL
2. Check at OS level to see if there is any tp or R3trans still
   running; if yes stop them.
3. Please check if the TRBAT and TRJOB tables are empty.
Checked in the transaction se03 for "Display Repaired Objects".
If object R3TR PROG RADTBCHK is found please
reset the repair flag and proceed with the update. This should resolve
your issue.
Regards,
Brian.

SAP-ISU-CRM

Hi All,
I am working in CRM-ISU projects...Kindly let me know any requirements are there in your organisation. I want to apply...
My contact details are there at my business card.
Regards,
Shiv Kumar
Edited by: Shiva Kumar on May 5, 2008 4:47 PM

Hi,
Your requirement is not clear.
As per my understanding,u mentioned as multiple meter reading and multiple line items.
This is due to Price may be block price, check the price key.
Check the rate steps line item type and also schema steps
regards,
Nags

Initial Load ISU / CRM Issues

Hi all
I have a few questions.
1. When you start an initial load for BUPA_MAIN in R3AS (from ISU to CRM) it seems only 1 DIAG WP is used (SM50). Is this normal?
2. In R3AM1 you can monitor the objects. Everything seems to be loaded but yet the status is still 'Running', is this because of BDoc validation errors?
Kind regards
Lucas

Hello Lucas,
There's a param(CRM_MAX_QUEUE_NUMBER_INITIAL) you can maintain in the table CRMPAROLTP of the source system(maintain this in the ERP system if you're doing an initial load from ERP to CRM)
Reference Notes:
350176
765236
The parval1 for Parameter CRM_MAX_QUEUE_NUMBER_INITIAL should be an integer(lets say 5) instead of a character 'X'. In such a case 5 queues would be formed for initial load.
Here's an example :
Parameter name CRM_MAX_QUEUE_NUMBER_INITIAL
Param. Name 2   <Object name>    " for example CUSTOMER_MAIN
Param. Name 3
User            <User>           " for example CRM, if CRM is connected
Param. Value    <no. of queues> " for example 5
Param. Value 2
So using the example above 5 R3AI_CUSTOMER_MAIN queues would be formed on the ERP and sent to CRM for processing.
The no. of available dialog work processes in SM51 available to the qRFC scheduler in CRM system should be able to handle the parallel processing of queues. So consult your basis administrators on this front.
Regards,
Rohit

CRM datatargets nog available in BI APD for CRM Update

Hi collegues,
I am a bit on a rush job here, so I havent got the time to figure everything out myself. Any help is appreciated.
I am trying to update Business Partner Routing Attributes (Marketing attributes) via the APD from BI to CRM.
All is built but i cannot select the data targets in the APD for CRM.
The error CRM error : Data target BPMKT not known
Message no. RSAN_MDL022
Diagnosis
The following error occurred while attempting to access the CRM system:
Data target BPMKTnot known
The message number in the CRM system is: 002CRMBW_ATTR_WRITE.
same error message as in thread
CRM error: Data target BPMKT; not known
I have done the customizing in CRM @
Define ID for Data Target Adapters
Release Data Target for Replication from SAP BW
Maintain Attributes and Select BW Key Figures for Business Partners
But when i select any BI adapter in the APD for CRM attributes i get the error mesage mentioned above.
do i have to release anything to BI?
can anyone give me a hint as how to i can solve it?
tnx a lot
rogier

Hi Rogier, I got same problem.
How to resolved it?
Regards.
Enrique.

ISU - CRM Updates

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