It won't let me send a help email to recover security questions
Hi,
For some reason, when I was playing on an app, I wanted to buy something but it made me answer security questions, which I don't remember the answers to. When I wanted to send a help email, the link wasn't there for some reason. Now I can't reset them and I guessed to many times it won't let me do it. I need help trying to get a help email out so I can reset them. Please help.
-Wolfkid57
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
How to Manage your Apple ID: Manage My Apple ID
Similar Messages
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So, I've been trying to access my account to purchase a song, and I had to answer my security questions. Well, I haven't answered them in like a year or so, and I forgot the answers, and it won't let me send a rescue email though I have two verified rescue email addresses. .-. Pease help!
Use the link to contact the iTunes Store staff in the 'Additional Information' section of that article; if you didn't previously set up a valid rescue email address, which isn't the same as an alternate email address, only Apple itself can assist with recovering lost answers.
(87974) -
I am trying to buy a song on iTunes but it won't let me because I need to answer my security questions? But I don't remember the answers how can I change the questions?
Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
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To reset my security question it won't let me send a rescue email
When trying to reset security question it didn't allow me to send a rescue email
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106474) -
Help please. Apple isnt sending me an email to reset security questions.
Whenever I try ti buy something on itunes, I have to enter my apple id password, which I know, and after my security questions. I dont know the answers and try to have an email sent to my email adress. The email adress is correct, but I dont receive any emails. My iphone isnt jailbroken or anything ans i hadnt changed anything since i had last bought something.
Oh yeah and it itunes says since its the first time im downloading something from this iPhone, Computer (Ive tried from both) i have to enter the security questions. ive had the apple id for almost two years and ive downloaded a couple songs and games (have the same prolem woth the AppStore)
If someone experinced the same problem and knows how to fix it, please let me know.If the email hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(89237) -
Can anyone help me? It would be very much appreciated. Thank you!
I assume that you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account, as described in then steps 1 to 5 on the page that you posted from ? If not (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use those steps to add a rescue email address for potential future use -
Someone please help me
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
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