Item category customizing issue(The item category 'SRTT' is not permitted

Question

Hi guys:
I got a material product, the caterory of the product is created by myself.
I trid to add the product to my service order item, but the error message said ,"
<b>The item category 'SRTT' is not permitted for product 'BO_3000000018'.
Message no. CRM_ORDERADM_I507
Diagnosis
The item category SRTT is not allowed in Customizing for item category determination of the specified transaction type, or in the item category group of the product BO_3000000018.
System Response
The system does not allow the item to be processed further.
u can display the specified input options. Place the cursor in the document on the field Item category and choose F4 = input options</b>
I tried many item category but the same error kept jumping out.
does anybody know the solution? thanks!
best regards
Eric

Answer 1

Hi Eric
You nay have to set the item category determination properly.
Fileds are you chould have an entry which should be something like this
Trans type -
Item cat group---The item cat that has to appear in your doc.
for example:
TA -
Standard Group-----TAN
The Item category group field is in the one you have given in your material master.
Hope this helps you.
Alicia