Itouch does not recover - error 1611

I bought a new itouch.
When switching on: The black screen with the white apple appeared,
but only for a few seconds, then it disappeared.
Trying to recover using reset and re-installing the software caused the
error described in the apple help docs:
http://docs.info.apple.com/article.html?artnum=307219(1611)
None of the methods described here (and in the referenced articles)
worked.
My interpretation: For one reason or the other, the battery is completely
empty. It does not charge as the software necessary is not working (therefore
I need to recover). Recovering does not work as the battery is empty ... .
Help from apple is urgently needed here as there are many similar complaints.

Hello and Welcome to Apple Discussions. 
These are user-to-user forums only. Apple input is rare.
If you have worked through all those documents and still had no luck with the iPod touch then I would advise contacting AppleCare and speaking to Apple direct for further guidance.
In the meantime I would update your system (i.e. to 10.4.11, make sure you ahev iTunes 7.5 etc) and work through these troubleshooting steps too:
http://www.apple.com/support/ipodtouch/troubleshooting/
Let us know how you get on. Merry Christmas.
mrtotes

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