Its crashing all the time!

Question

I dont know why, but its crashing all the time, no matter what movie i try. Whats going on...

Answer 1

there's a few things you can try. the prefs wont do much because if you are using any "computer plus" or qmaster you will neeed to do the follows to clean compressor.app a bit... so try this..
if compressor can be launched then "stop any sharing" that is active (startup prompt) or use compressor.app menu/Apple qmaster/ "share the computer" and stop any sharing.
quit compressor.app then
remove (delete) the ~/Library/Application Support/Apple Qmaster/ in your HOME directory (if it exists) (use the FInder) or use the rm -rv ~/Library/Application Support/Apple Qmaster unix command in the terminal.app
remove the ~/Library/Application Support/Compressor/ in your HOME directory (if it exists) (use the FInder) or use the rm -rv ~/Library/Application Support/Compressor unix command in the terminal.app. This will certainly remove any presets or destinations you had set in compressor. You could also just move this library
restart compressor.app
set up your prefs etc and destinations for a basic test
do a basic test using "this computer' then "computer plus" then Qmaster cluster if you need.
Compressor.app will recreate these directories.
Most times any errors are logged in the logs that you can get from the console.app or the "share monitor" logs.
Also please take the time to carefully seach these forums, the COW forums and google in general. Many people have isssues like this. Many are simple to fix and in many cases relate to permissions and access not being correct and other access issues.
hth
w
Hong Kong