Itune troubleshooting

i hv this problem with opening up itune. somehow they need a file name called 'itune' but it's missing in the music folder. can anyone help me with this?

So you tried everything here:
iOS: Device not recognized in iTunes for Windows
Including
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Did you run this to see if the results help
iTunes for Windows: Device Sync Tests
Tried another cable.
Tried another computer to help determine if you have an iPod or computer problem.

Similar Messages

  • IPod not recognized by Windows or iTunes, troubleshooting didn't help.

    I have an 80 gig iPod classic. When I plug it into my computer it is not recognized by either Windows or iTunes. However, it does charge while connected. I have gone through every troubleshooting tip on the Apple website and nothing has worked. The only thing I was unable to try was restoring it because it needs to be recognized in iTunes in order to do so. Any suggestions?

    I had the same problem.......
    OK, after 8 hours.. It worked..... I was installling and uninstalling only itunes 9 but not all the apple components in my computer....... uninstall itunes 9 and all its components: Apple Mobile Device Support, Apple Software Update, Bonjour, iPod for Windows, iTunes, QuickTime.
    Under the folder c:\Program Files delete the following folders:
    Apple Software Update, Bonjour, iPod, iTunes, QuickTime
    Search for any hidden folders named "Apple Computer" or "Apple" These may appear under AppData or Local/AppData, Delete these folders.
    Restart your Windows machine and install itunes 9 and quicktime again..... good luck!!!!!

  • My nano does not appear in itunes yet displays in my pc. itunes troubleshooting says that there is a driver problem

    My nano is 3 mos old; i have loaded books but now that i want to update the lists, itunes no longer recognizes it. A message appears that syas itunes can not identify the ipod properly. I have disconnected and re-connected it several times, have re-installed itunes and have the latest update to windows 8.1. I have also done all the troubleshooting described. Dell has reviewed the problem and says that it is a problem between Windows and Apple. Any suggestions???

    A message appears that syas itunes can not identify the ipod properly. I have disconnected and re-connected it several times, have re-installed itunes
    Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

  • New iPod nano not recognized by itunes, troubleshooting steps no help.  Ideas?

    Title pretty much says it all . . . have reinstalled S/W several times, followed troubleshootign steps, etc.  No joy.  Please help!

    Hello,
    The cord might be the case, but first, try these suggestions:
    Try putting your iPod into disk mode, then try connecting it to your computer again...
    <a href="How to put your iPod into disk mode</a>
    Do you have a wall charger? If so, then try connecting your iPod to that, and does it charge, or not?
    Have you checked this link out?:
    <a href="http://docs.info.apple.com/article.html?artnum=60941">iPod doesn't charge correctly
    Does your iPod appear in "My Computer"? If so...
    iPod shows up in Windows but not in iTunes
    If not...
    iPod missing in "My Computer" or in iTunes
    Post back on what happens when you try these things out. I hope this helps!
    ~~Kylene

  • Itunes troubleshooting for windows 8

    I recently got a windows 8 and Itunes says "Itunes have stopped working" and it says windows is looking for a solution but nothing ever happens. I deleted all Itunes history and files and redownloaded it several times but it stil does the same exact thing every time.

    Try this. if you have Windows 8, press windows key + W and then type in Device Manager or
    devmgmt.msc, wait till it loads and then follow these steps. Hope it helps...
    In the Device Manager window, right-click Universal Serial Bus controllers and choose Scan for hardware changes from the shortcut menu.
    Windows automatically reinstalls the necessary drivers and attempts to remount the device.
    If the Apple Mobile Device USB Driver entry still has an exclamation mark or question mark over it, right-click this entry and choose Properties. Under the General tab, look beneath "Device status."
    If you see this error: "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)," see the section below forError Code 52.
    If you see a different error code, continue to the next steps to manually update the Apple Mobile Device driver. You can find solutions to common errors and error code numbers in this Microsoft article. You may be instructed to reinstall the driver for this device. Follow the steps below to manually point to the usbaapl driver file.
    Update the Apple Mobile Device Driver
    Right-click the Apple Mobile Device entry in Device Manager and choose Update Driver Software.
    Select "Browse my computer for driver software."
    Select "Let me pick from a list of device drivers on my computer."
    Click the Have Disk button. Note: If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and then click next. The Have Disk button should then appear.
    Click the Browse button and navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
    Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
    Click Open in the Have Disk window. Then, click Next and then Click Finish. Windows will install the driver.
    Note: During installation, if a message appears stating that the software you are installing "has not passed Windows Logo testing," click Continue Anyway to continue installing the drivers.
    Source: http://support.apple.com/kb/TS1538

  • ITunes troubleshooting

    Whenever i try to install itunes, i come across the following error.
    "C:\Program Files\iTunes.Resources\en_GB.lproj\Printing Templates\01.Playlist.songs.xml. Verify that you have access to that directory."

    Try completely removing iTunes, you can use one of these articles as a guide.
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    Some people have to use the Windows Installer Cleanup to remove an application that can't be uninstalled.

  • My iPod touch is not working in iTunes, but it is showing up on my "My Computer".

    My iPod touch is not working in iTunes, but it is showing up on my "My Computer". The instructions from Apple Support is NOT effective. Please help.

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • My ipod touch is stuch on connect to itunes screen and once in itunes wont restore or let me back into my ipod. What do i do?

    My ipod touch 4th gen was given to me by a friend. It worked fine until it got the recent update ios6. when i went to install it gave me a black screen that had the connect to itunes symbol.I plugged it in and it instantly told me to restore my ipod. All i want to do is be able to use my ipod again so i said yes. Half way through each time it tells me there  is an error something is not connected or timed out and it stops.I have tried holding down home/sleep button and rebooting but each time it brings me strait back to plug into itunes screen and does not give me slide to shut off option. I have tried plugging it into a different computer (my home and my lap top) i have plugged it into the wall. i have done everything i have seen imaginable.I tried calling apple one guy said he'd help even though it wasnt under warrenty but had to call me back and (surprise) he never did and the second before he would connect me to help said i needed to pay 20 bucks. I dont have the money to do phone service and the genius bar is an hour drive away. Is there anything i can try that i havent yet? Or a way to completely shut it down and turn it on like brand new out of the box? Im really stressing out over this because ive never had to deal with this before. Please help!!

    Temporarily disable your firewall and antivirus software and try again...
    See here for Connection Issues
    http://support.apple.com/kb/TS1379
    From Here
    http://www.apple.com/support/itunes/troubleshooting/

  • My Ipod touch no longer recognized by Itunes.

    Works fine with Windows 8, but not picked up by Itunes. I've already restarted Itunes, restarted local service for Ipod and restarted computer and Ipod.I have already visited http://support.apple.com/kb/ts1363 

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • Ipod touch no longer recognized by itunes

    All my apple products, iphones, ipad work and are recognized by itunes but with updates the ipod touch is no longer recognized. Followed what instructions I could get through apple but still cannot resolve problem

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • HT201210 itunes will not recognize my ipod

    I need HELP! my ipod will no longer be recognized by my itunes. everything is up to date and theres nothing wrong with my itunes. my computer will pop up a window with the ipod device driver when i plug in my ipod and i tried to update the device driver but my computer says that it cannot update it. i dont know what to do...

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • Ipod touch no longer showing up as a device in itunes

    My ipod touch (4th gen) is no longer visible as a device in iTunes.  This is a new development (it was fine the last time I connected my iPod to my PC about three weeks ago).  When I plug it into the PC (directly into a PC USB port) the PC beeps (confirming connection) and the device shows up in Windows explorer.  But the device is no longer recognized in iTunes (I have version 11.3.0.54).  Any help/suggestions would be GREATLY appreciated!!!

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or                     
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • ITunes 10.5.2 will not open on Windows 7. No error message. Reinstall did nothing.

    I have been browsing the forums and looking to solutions but I have found nothing that fixed the issue. I reinstalled. I did the command prompt -> windows reset thingy. I tried modifying some kind of daemon.exe file. I don't exactly remember. In any case, whenever I try to open iTunes, my cpu usage goes up a bit but nothing else happens. QuickTime works fine however. I'm not sure what else to do. Should I just wait for a new version of iTunes to be released and hope for the best?
    Any help would be greatly apprecaited.

    Your Security, net-monitoring or video accelerator may be interferring.
    If you are still having these type of problems after trying the winsock reset and are running any kind of net monitoring software like Bsecure, Net Nanny, AVG Family Safety, Safe Eyes, Covenant Eyes, Norton Online Security etc... I would suggest that you try uninstalling said software and reinstalling iTunes 10.5 to see if that corrects the issue.
    Refer to article TS4123. Follow the step to identify which software in your system is the culprit and uninstall it.  
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    Last Modified: November 28, 2011
    Article: TS4123
    Symptoms
    You may notice the following symptoms after installing iTunes 10.5 for Windows:
    iTunes is slow to respond
    Windows is slow to respond
    iTunes stops responding when backing up or syncing with an iPhone, iPad, or iPod touch.
    Some processes installed by iTunes are using up a lot of resources in the Windows Task Manager.
    iTunes Store looks empty and white as shown below:
    Products Affected
    iTunes Store, iTunes 10 for Windows
    Resolution
    Look for modifications to Windows by:
    Running MSINFO32 by choosing either Start > Run, or using the search box to search for
    Once it is open, expand Components and then expand Network.
    Click Protocol. The first value should look like this:
    However, if you find a value that is more like this, it indicates that there's an LSP (Layered Service Provider) monitoring your computer:
    "<LSP Info>" is variable and may specifically mention a software suite, or appear to be a meaningless acronym
    Scroll through the list on the right and look for any LSPs that have been installed by third-party software. By default, the Windows OS will have 10 values:
    MSAFD Tcpip [TCP/IP]
    MSAFD Tcpip [UDP/IP]
    RSVP UDP Service Provider
    RSVP TCP Service Provider
    MSAFD NetBIOS [\Device\NetBT_Tcpip...
    The value above repeated 5 times with additional variables at the end
    Note:811259.Once you've identified the third-party LSPs, determine which software placed them there. Here is a partial list of LSPs you might run into and the software that may have placed it there:
    Product or Manufacturer
    LSP Name
    Bigfoot Networks
    BfLLR over [MSAFD Tcpip [TCP/IPv6]]
    ByteMobile, Inc.
    BMI over [MSAFD Tcpip [TCP/IP]]
    Covenant Eyes
    Covenant Eyes Monitoring over [MSAFD Tcpip [TCP/IP]]
    PC Tools / Spyware Doctor
    PCTOOLS over [MSAFD Tcpip [TCP/IP]]
    SafeEyes
    Internet Content Filter over [MSAFD Tcpip [TCP/IP]]
    SpeedBit Video Accelerator
    SBLSP over [MSAFD Tcpip [TCP/IP]]
    VMWare
    VMCI sockets DGRAM
    Once you've identified the third-party software that installed the LSP, you can remove that software. If the software is your security software, see iTunes: Troubleshooting security software issues for additional information.
    Note:locate vendor information
    Reset the WinSock key
    If you are unable to identify the software that installed the LSP, you are unable to remove this software because it performs an important function for you, or you've removed this software and the issue persists, you may wish to reset the WinSock key.
    To do so, please do the following in an administrator user:
    Windows Vista and Windows 7:
    Windows XP:Enter the following command:
    netsh winsock reset
    Restart the computer and test the issue.
    Note: If the issue returns, third-party software may be reinserting the LSP.

  • ITunes has stopped working ...Running Windows 7(64)

    I upgraded my home PC Desktop to Windows 7 earlier this year and had no trouble bringing over iTunes from my previous platform (Windows XP).
    I recently returned home to the US from a work assignment out of the country and because my iTunes resides on my home PC desktop, I didn't open up iTunes for the past 6 weeks.  During this time Apple released iTunes 10.5. When I returned home, the old version of iTunes was still working. However, when I upgraded to iTunes 10.5, iTunes stopped working. The error message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
    I have worked through the following knowlege bulletins (nothing has fixed my problem):
    (a)" iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues"
    (b) "iTunes: Troubleshooting issues with third-party iTunes plug-ins"
    (c) "iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio"
    (d) "Removing and reinstalling iTunes, QuickTime, and other software components for Windows vista or Windows 7"
    (e) "iTunes for Windows: system restarts, blue screen, or quits unexpectedly when accessing iTunes Store"
    the last bulletin (e), recommended ensuring that my drivers were up-to-date. So I also updated my drivers.
    Lastly, I contacted iTunes Store Customer Support (although my problem isn't with the store, it is upgraded iTunes running on windows 7). They told me the issue was "outside (their) expertise" and recommended I look at this discussion board. 
    Here is the information I found under Event Viewer:
    ==================================================================
    Log Name:      Application
    Source:        Application Error
    Date:          11/27/2011 11:46:01 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Theresa-HP
    Description:
    Faulting application name: iTunes.exe, version: 10.5.1.42, time stamp: 0x4ebf7d7c
    Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
    Exception code: 0xc000000d
    Fault offset: 0x00026b72
    Faulting process id: 0x13b0
    Faulting application start time: 0x01ccad3d27f6b2ff
    Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
    Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d 09154e044272b9a\MSVCR80.dll
    Report Id: 6ef58025-1930-11e1-a798-e06995d0a503
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-11-27T19:46:01.000000000Z" />
        <EventRecordID>9927</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Theresa-HP</Computer>
        <Security />
      </System>
      <EventData>
        <Data>iTunes.exe</Data>
        <Data>10.5.1.42</Data>
        <Data>4ebf7d7c</Data>
        <Data>MSVCR80.dll</Data>
        <Data>8.0.50727.6195</Data>
        <Data>4dcddbf3</Data>
        <Data>c000000d</Data>
        <Data>00026b72</Data>
        <Data>13b0</Data>
        <Data>01ccad3d27f6b2ff</Data>
        <Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>
        <Data>C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_ none_d09154e044272b9a\MSVCR80.dll</Data>
        <Data>6ef58025-1930-11e1-a798-e06995d0a503</Data>
      </EventData>
    </Event>
    ==================================================================
    It seems that I am not alone in having this problem!  Are there any experts out there who want to earn the undying gratitude of the technically challenged (or a few expert points?)
    Thanks for listening,
    Theresa
    PS - someone recommended uninstalling Apple Quick Time Player.  I don't have Quick Time Player.

    I had the same problem. I'm using 64bit Windows7. This solution only partially worked for me. I still couldn't connect to the iTunes store.
    The following solution worked for me:
    COPY    QTMovieWin.dll
    FROM    c:\program files (x86)\common files\apple\apple application support\
    INTO     c:\program files (x86)/iTunes

  • Itunes (windows 7 64bit) will no longer allow me to play a video, error message comes up straight away and itunes closes??

      Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version: 10.7.0.21
    Application Timestamp: 504d85d9
    Fault Module Name: QuickTime.qts
    Fault Module Version: 7.73.80.64
    Fault Module Timestamp: 50890e53
    Exception Code: c0000005
    Exception Offset: 00880aba
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 2057
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Okay. See if you can get the videos to play better in iTunes if you launch iTunes in safe mode.
    For instructions, see the following document:
    iTunes: Troubleshooting issues with third-party iTunes plug-ins

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