ITunes 10.3.1 won't detect iPhone. What can I do?
I've attempted to uninstall and reinstall iTunes 10.3.1 several times since the program does not recognize any idevice I've plugged into my computer. I'm on Windows 7 SP1. Despite my best efforts, I cannot get iTunes to recognize the device.
Fixes I've attempted:
- Uninstall/reinstall iTunes
- Unplugged all other USB devices
- Checked to make sure all USB cords are working and secure.
- Unintall iTunes, delete app data in user/AppData/Local/Apple
- Check to make sure USB driver is updated.
- Went into Windows services to make sure Ipod Service, Bonjour Service, and Apple Mobile Device services are all on automatic start-up.
- Turned off Anti-Virus & Firewall to test if those were the issues.
My iPhone 4 shows up within Windows explorer as an unspecified device. I've going through explorer to check the driver it's using to recognize it, and it does use the Apple Mobile Device USB driver.
I'm kind of at my wit's end here. One thing I've notice is that even after unintalling and removing any remains in the program files folder, when I re-install, iTunes remembers the location of my music (which is on an external drive). I have no deleted my library file, as I'm not sure if this has anything to do with this issue. Any advice would be apperciated.
After several uninstalls/reinstalls, I consistently get this message:
iTunes Setup Assistant
Warning!
The Bonjour service has been disabled. Bonjour is required for sharing music with others, playing music through AirPlay speakers, connecting to Apple TV, and using the iPhone and iPod touch Remote. Re-enable the service in Control Panel -> Administrative Tools -> Services.
Unfortunately, I've gone into Services already only to discover that Bonjour is already running (and starting automatically. I have a hunch that because Bonjour is not working it is the reason behind my iPhone not being detected. I've downloaded the separate download of Bonjour (http://support.apple.com/kb/DL999) but it had no effect. Likewise Renvo Uninstalled did not work (I have a hunch you're trying to promote a product here anyway whiskycollector).
Let's keep looking for an answer!
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http://support.apple.com/kb/TS3694#error21
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Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart. -
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Setting up an iPhone has never required creation of a new Apple ID.
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Hi Drazse,
Thanks for visiting Apple Support Communities.
If your iPhone is not recognized by iTunes for Windows, the troubleshooting steps in this article may help:
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http://support.apple.com/kb/TS1538
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- Try restoring on another computer.
- Make an appointment at the Genius Bar of an Apple store.
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thanks for your kind help1. Update iTunes - latest version is 10.4.1.
2. Disable ALL security apps (firewall, antivirus/spyware) running on your computer.
3. Don't try to downgrade the iOS version. This isn't supported
4. If you EVER tried to hack thie phone or use apps like tinyumbrella, you may have to edit the hosts file on your computer to remove references to gs.apple.com
5. If your phone has been hacked (jailbroken, iOS downgrade, or unauthorized unlocking), you may not be able to restore the phone to Apple specs again.
"This device is not eligible for the requested build: Also sometimes displayed as an error 3194. If you receive this error, update to the latest version of iTunes. 3rd party security software or router security settings can also cause this issue, to resolve please follow Troubleshooting security software issues. Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod; follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. Also, using an older or modified .ipsw file can cause this error. Try restoring moving the current .ipsw file aside, or try restoring in a new user to ensure that iTunes downloads a new .ipsw."
http://support.apple.com/kb/TS3694
Message was edited by: modular747 -
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My iTunes keeps crashing on my iphone what can I do to fix this?
Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
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