ITunes 10.4 and windows XP not available
I installed the las version of iTunes 10.4 and its not operate with windows XP SP3. When I start iTunes, after 30 seconds from the general pagesis displayed, the tipical message of windows appers. Windows has found a problem and must be close this applications.
Could you help me. I try everything less to waste my PC or my IPAD2.
Please help!
You are correct and I wish that I had known this before spending 4 days and a lot of trouble going over this with both Apple Care and iTunes support. They had me jumping through hoops and didn't know anything until it was finally escalated. Only then did I get a vague response like I mentioned in the first post. It's troubling to me how a simple response from anyone there could've just said we know about this and they are bugs in 10.4 causing this.
There are other issues too as you point out with the syncing and crashing. Anyway, hopefully others will find information here more useful than calling Apple for help. Not much we can do now except roll back to 10.3 for those that kept it and hope also they can updated Apple Application Support component.
Similar Messages
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Itunes 7.7 and windows Vista not working!
Hello,
I have been plagued with iTunes and Vista problems ever since i got it on my Pc over 9 months ago!!
I had hoped that a multimillion company like apple most successful in this nich of the market would want to keep its customers and provide us with up to date valid software but NO..... 9moths later same problem!
Every time i uninstall and install a newER verson of iTunes i get the following sequale of errors:
1. Firstly a box appears with a sliding bar with " Please wait while windows configures iTunes "
2. When this finsihed another box appears " iTunes stopped working "
3. When u click OK (the only option) in the task bar on the bottom right a small bubble appears with the statment " Data execution prevention has closed iTunes "
Now i have been battling with this problem for some time and have tried many things like changing version of iTunes (clean uninstall and new install etc)
I have also located that if i try to start up Quicktime i get the same error box this time reading " Quicktime has stopped wotking "
I have uninstalled Quicktime and installed a new clean copy to no avail.....
Appart from throwing my iPod in the Thames and getting a samsung mp3 player, i dont see any solution... anyone have any ideas?
My Thanks in advance!Vwsurfbum
iTunes is a free program - it doesn't make good business sense for Apple to hire people to troubleshoot problems on Windows hardware - they'd have to hire hundreds, if not thousands to remote in to PCs and spend time fixing this kind of thing!
If you are getting that message about data execution prevention, you need to get DEP turned off, come **** or high water.
How about turning off UAC, can you even do that?
And with UAC turned off, can you disable DEP?
How to Disable UAC
Remember you can always turn these back on to keep your system "safe" - this is just a test to get iTunes working.
And give yourself FULL control over the itunes folders , while you're at it:
How to Take Ownership and Grant Permissions in Windows Vista -
i cant access to itunes store
here is dignostic report
Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002)
Hewlett-Packard Compaq Presario CQ61 Notebook PC
iTunes 10.6.0.40
QuickTime not available
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0025AE8C032360A0
Current user is not an administrator.
The current local date and time is 2012-03-27 13:06:24.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {23DDA231-A7E0-409A-AB19-CEDE8ACE6359}
Description: speedinfo
IP Address: 182.237.181.108
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970
Lease Expires: Thu Jan 01 05:30:00 1970
DNS Servers: 202.177.240.125
202.177.240.251
Adapter Name: {948D9871-ADAF-4632-8D0C-538770929B52}
Description: Atheros AR5007 802.11b/g WiFi Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970
Lease Expires: Thu Jan 01 05:30:00 1970
DNS Servers:
Adapter Name: {4D499748-069C-4E58-A116-DF748DA3912C}
Description: Realtek RTL8102E/8103E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970
Lease Expires: Thu Jan 01 05:30:00 1970
DNS Servers: 192.168.0.2
192.168.0.4
Active Connection: speedinfo
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.i cant access to itunes store
Can you walk us through what happens when you try to connect to the Store, please? -
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Dell Inc. Inspiron N7010
iTunes 10.7.0.21
QuickTime not available
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0032B09C094C1B88
Current user is not an administrator.
The current local date and time is 2012-09-26 16:25:35.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) Graphics Media Accelerator HD
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {4C5C6911-9B8F-4CAF-BCB3-36495F443DC9}
Description: Microsoft Virtual WiFi Miniport Adapter #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 07:00:00 1970
Lease Expires: Thu Jan 01 07:00:00 1970
DNS Servers:
Adapter Name: {9A01C758-72D3-4F24-8B9C-402D925B9FC5}
Description: Intel(R) Centrino(R) Advanced-N 6250 AGN
IP Address: 192.168.1.5
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Sep 26 15:09:47 2012
Lease Expires: Sat Sep 29 15:09:47 2012
DNS Servers: 192.168.1.1
Adapter Name: {B98F7EEA-03A3-4616-B167-E9E4C6A09439}
Description: Intel(R) Centrino(R) WiMAX 6250
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 07:00:00 1970
Lease Expires: Thu Jan 01 07:00:00 1970
DNS Servers:
Adapter Name: {70E7745B-22AB-41A8-A36B-393DCE93A39A}
Description: Atheros AR8152 PCI-E Fast Ethernet Controller
IP Address: 192.168.1.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Sep 26 15:09:33 2012
Lease Expires: Sat Sep 29 15:09:33 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-09-26 16:17:01.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: HL-DT-ST DVDRWBD CT30N, Rev A100
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.i cant access to itunes store
Can you walk us through what happens when you try to connect to the Store, please? -
My iphone suddenly crashed and asked for restoration, however itunes sends error message of host not available (3014), what should I do?
Try -
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Also see:
3014
Restoration of code 3014 will not work?: Apple Support Communities -
I cant update or remove itunes without receiving the message: the install source (itunes.msi) for this product is not available. verify that the source exist and that you can access it. Has anyone had this problem? Thanks
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I have a windows 7 64x SP1.
Every time I install iTunes 12 I get this message when I try to open it:"This copy of iTunes is damaged and it has not been correctly installed. Please, install iTunes again.(-42404)".
The instalation process runs smoothly without any error message and iTunes has been installed in my computer before. The problem started with the update no. 12. Any idea what's going on? Thank youif itunes will not run, you probably have mangled windows badly
one feature of windows 8 is the refresh that saves libraries,
because you are using windows 7, you will need to backup all files to another storage device -
My phone is not showing up in itunes. I want to sync it. I have a MAC and I have restarted the phone, it's charged, I have the most current version of itunes. What do I do now? It says to reinstall itunes if you have windows but not for mac. Help!
With your phone plugged in, open Image Capture and see if the iPhone shows up. If not, you are having a sync problem. If it shows up in Image Capture, but not iTunes, I'd delete iTunes and reinstall it.
-
my pc crashed and i lost all my pictures and music that was stored on the pc. now i have a new pc and when i log into itunes all my music and photos are not available. I guess i dont understand the pupose of itunes and its worth. I thought it backed up all my photos and music, but apparently not. So what do I use so that when i lose data on my pc i can retrieve it again at a later date or after a crash?/
Your content will only be where you put it. It has always been very basic to always maintain a backup copy of your computer.
You can transfer itunes purchases from your iphone: File>Device>Transfer purchases.
You can import your pics taken with the iphone as you would with any digital camera.
You can e-mail the other pics to yourself, they will never be of the original quality.
You can out a unique contact and calendar entry on the computer. You should get the option to merge the data when you sync. -
I just put itunes upeate 11 on and now itunes will not run. I get an error that sys iTunes has stopped and windows is sutting it down. I reinstalled 10.7 and it will not run eather now.
C Mawle wrote:
Thanks. I have followed all the instructions as recommended and nothing has worked so it looks like the restore/update may have been interrupted - would loss of internet connection do this?
Yes it would, possibly even brick it.
Have successfully connected my ipod nano with iTunes so looks like the device driver is working.
Can I use my ipod nano USB connector to check?
It is not much help to you, since the device that you need still not recognized.
Anyway looks like I may have to swallow the loss of data. Have set-up a call for tomorrow with Apple support so will wait until after this before doing the factory restore!
Good luck, but if you expect miracle from that call good luck again. -
I erased all content and settings from i phone because my dad gave it to me i press and hold both buttons i conected it to the itunes but it tells me its not available and my iphone doesnt open what shall i do?
Do you have a SIM in the phone? A SIM is required to activate the phone.
If you do, ask your dad if the phone was jailbroken or hacked to unlock it. -
Itunes 10.5 for windows will not burn cds. Can you help?
I installed the 10.5 version of Itunes and it will not burn blank cds.
System: MIcrosoft Windows XP 2002. 32bit. Service Pack 3.
Solutions Tried:
--Clean re-install of Itunes
--Downloaded GEAR drivers
--Deleted and re-added upperfilters to registry (with correct GEAR string)
--Tested CD burner (NERO works)
--Reinstalled CD drivers
I am unable to solve the problem. Any suggestions would be much appreciated.
BFThanks for the tip re. cntrl v. I've copied the diagnostics below.
I've tried all of Apple's troubleshooting advice without success. For example, my burner (and drivers and cables etc) all work fine. I've also tried all of their 'advanced' steps in relation to downloading GEAR drivers etc. Nada.
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
System manufacturer System Product Name
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.2.0
CD Driver DLL 2.1.3.0
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
Current user is an administrator.
The current local date and time is 2011-11-15 07:16:17.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel(R) G33/G31 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.0.142 is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.2.0),
D: ASUS DRW-20B1LT, Rev 1.00
Audio CD in drive.
Found 21 songs on CD, playing time 76:48 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 02:57:29
Track 3, start time 07:15:42
Track 4, start time 11:14:32
Track 5, start time 15:31:65
Track 6, start time 18:07:38
Track 7, start time 21:10:55
Track 8, start time 24:25:15
Track 9, start time 28:10:66
Track 10, start time 31:00:04
Track 11, start time 34:48:61
Track 12, start time 38:26:67
Track 13, start time 44:06:13
Track 14, start time 47:07:49
Track 15, start time 51:46:37
Track 16, start time 54:25:14
Track 17, start time 57:44:50
Track 18, start time 62:22:03
Track 19, start time 65:06:48
Track 20, start time 70:30:43
Track 21, start time 73:17:08
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 16 24 32 40 48.
The drive CDRW speeds are: 16.
The drive DVDR speeds are: 16.
The drive DVDRW speeds are: 16.
The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: ASUS DRW-20B1LT on CDR media at speed 4X. -
I downloaded ios 5 after backing up my ipad on the computer. Now there are no apps or movies on my ipad. They are on the computer in itunes but sync and restore do not put them back on the ipad. ideas?
iOS 7 devices need iTunes 11.1 or newer to sync. Depending upon your computer and the OS it is running, you may not be able to upgrade to iTunes 11.1 based on the requirements for iTunes 11.1. What computer and OS are you running your iTunes on? From the iTunes download pages I see the requiorements are:
Macintosh System Requirements
Mac computer with an Intel Core processor
OS X version 10.6.8 or later
400MB of available disk space
Broadband Internet connection to use the iTunes Store
Windows System Requirements
PC with a 1GHz Intel or AMD processor and 512MB of RAM
Windows XP Service Pack 2 or later, 32-bit editions of Windows Vista, Windows 7, or Windows 8
64-bit editions of Windows Vista, Windows 7, or Windows 8 require the iTunes 64-bit installer
400MB of available disk space
Broadband Internet connection to use the iTunes Store -
My computer (PC) will not recognize my ipod touch anymore. When I plug it in, it says the USB device attached to this computer has malfunctioned and windows does not recognize it. I have tried attaching the same cord and ipod to a different computer and it is recognized by our mac. I have tried restarting the ipod, downloading all updates on my pc, restarting the pc, etc. Nothing has worked. Please advise.
See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 -
Hello evi one .. My iphone 3gs is not charging and is not recognised by itunes .whenever i attach my iphone to my computer,it displays a message 'one of the USB devices attached to this computer has malfunctioned and windows does not recognize it ' . :-( it do charging sometime with charger but does'nt by computer . kindly please tell me the solution .. thanks
As I said above, some of the new lightning cables have been known to be causing problems for some users. Have it replaced if at all possible by bringing it into your local Apple Store's Genius Bar.
B-rock
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