ITunes 10.5.2 installs fine, but won't open.  Gives locked disc/permissions error.  Any ideas?

I get the following error message when trying to open iTunes 10.5.2 for the first time:  "The folder "iTunes" is on a locked disk or you do not have write permissions for this folder."  I'm running windows 7 and have tried everything I can think of, including uninstall/reinstall, allowing all users full control, creating a new user account and everything on the support page for this problem (hidden file deletion, virus checks, opening in safe mode, etc.)  Never had a problem like this before.  Very frustrated and confused - please help if you can.  Thanks for looking.

I have fixed the issue
The steps I used were
1. restore ATV under //settings/general/restore
2. log out then in with apple id //setting/computers/turn off-on
3. unplug router for 30 sec
4. restart macbook with no windows being kept open
5. when macbook restarts open iTunes
6. log out then onto home sharing under advanced tab
7. make sure sharing is enable under //iTunes/preferences/sharing/ then click share my library on local network
8. it should work after this point and come up in ATV
///side note the sharing tab on iTunes won't show up in the sidebar of iTunes not certain if it's suppose to///

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    <MATCHING_FILE NAME="iTunes.Resources\sv.lproj\iTunesLocalized.dll" SIZE="81920" CHECKSUM="0xB3D02820" BINFILEVERSION="6.0.3.2" BINPRODUCTVERSION="6.0.3.2" PRODUCT_VERSION="6.0.3.2" FILE_DESCRIPTION="iTunes resursmodul" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="6.0.3.2" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2006 Apple Computer, Inc. Alla rättigheter förbehålls." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="6.0.3.2" UPTOBIN_PRODUCTVERSION="6.0.3.2" LINK_DATE="01/23/2006 11:57:04" UPTOLINKDATE="01/23/2006 11:57:04" VER_LANGUAGE="Swedish [0x41d]" />
    <MATCHING_FILE NAME="iTunes.Resources\zh_CN.lproj\iTunesLocalized.dll" SIZE="80896" CHECKSUM="0x1112A43E" BINFILEVERSION="6.0.3.2" BINPRODUCTVERSION="6.0.3.2" PRODUCT_VERSION="6.0.3.2" FILE_DESCRIPTION="iTunes 资源模块" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="6.0.3.2" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="(C) 2003-2006 Apple Computer, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="6.0.3.2" UPTOBIN_PRODUCTVERSION="6.0.3.2" LINK_DATE="01/23/2006 11:57:04" UPTOLINKDATE="01/23/2006 11:57:04" VER_LANGUAGE="Chinese (PRC) [0x804]" />
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    <MATCHING_FILE NAME="iTunesMiniPlayer.Resources\es.lproj\iTunesMiniPlayerLocalized.dll" SIZE="49152" CHECKSUM="0xF0773C26" BINFILEVERSION="6.0.3.2" BINPRODUCTVERSION="6.0.3.2" PRODUCT_VERSION="6.0.3.2" FILE_DESCRIPTION="Biblioteca de recursos del minirreproductor de iTunes" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="6.0.3.2" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="© 2003-2006 Apple Computer, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="6.0.3.2" UPTOBIN_PRODUCTVERSION="6.0.3.2" LINK_DATE="01/23/2006 12:02:42" UPTOLINKDATE="01/23/2006 12:02:42" VER_LANGUAGE="Spanish (International Sort) [0xc0a]" />
    <MATCHING_FILE NAME="iTunesMiniPlayer.Resources\fi.lproj\iTunesMiniPlayerLocalized.dll" SIZE="49152" CHECKSUM="0xF0773C26" BINFILEVERSION="6.0.3.2" BINPRODUCTVERSION="6.0.3.2" PRODUCT_VERSION="6.0.3.2" FILE_DESCRIPTION="iTunes Mini Player -resurssikirjasto" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="6.0.3.2" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="© 2003-2006 Apple Computer, Inc. Kaikki oikeudet pidätetään." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="6.0.3.2" UPTOBIN_PRODUCTVERSION="6.0.3.2" LINK_DATE="01/23/2006 12:02:42" UPTOLINKDATE="01/23/2006 12:02:42" VER_LANGUAGE="Finnish [0x40b]" />
    <MATCHING_FILE NAME="iTunesMiniPlayer.Resources\fr.lproj\iTunesMiniPlayerLocalized.dll" SIZE="49152" CHECKSUM="0xF0773C26" BINFILEVERSION="6.0.3.2" BINPRODUCTVERSION="6.0.3.2" PRODUCT_VERSION="6.0.3.2" FILE_DESCRIPTION="Bibliothèque de ressources du mini-lecteur d’iTunes" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="6.0.3.2" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="© 2003-2006 Apple Computer, Inc. Tous droits réservés." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="6.0.3.2" UPTOBIN_PRODUCTVERSION="6.0.3.2" LINK_DATE="01/23/2006 12:02:42" UPTOLINKDATE="01/23/2006 12:02:42" VER_LANGUAGE="French (France) [0x40c]" />
    <MATCHING_FILE NAME="iTunesMiniPlayer.Resources\it.lproj\iTunesMiniPlayerLocalized.dll" SIZE="49152" CHECKSUM="0xF0773C26" BINFILEVERSION="6.0.3.2" BINPRODUCTVERSION="6.0.3.2" PRODUCT_VERSION="6.0.3.2" FILE_DESCRIPTION="Libreria risorse del mini player iTunes" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="6.0.3.2" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="© 2003-2006 Apple Computer, Inc. Tutti i diritti riservati." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="6.0.3.2" UPTOBIN_PRODUCTVERSION="6.0.3.2" LINK_DATE="01/23/2006 12:02:42" UPTOLINKDATE="01/23/2006 12:02:42" VER_LANGUAGE="Italian (Italy) [0x410]" />
    <MATCHING_FILE NAME="iTunesMiniPlayer.Resources\ja.lproj\iTunesMiniPlayerLocalized.dll" SIZE="49152" CHECKSUM="0xF0773C26" BINFILEVERSION="6.0.3.2" BINPRODUCTVERSION="6.0.3.2" PRODUCT_VERSION="6.0.3.2" FILE_DESCRIPTION="iTunes Mini Player Resource Library" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="6.0.3.2" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="Copyright 2003-2006 Apple Computer, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="6.0.3.2" UPTOBIN_PRODUCTVERSION="6.0.3.2" LINK_DATE="01/23/2006 12:02:42" UPTOLINKDATE="01/23/2006 12:02:42" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="iTunesMiniPlayer.Resources\ko.lproj\iTunesMiniPlayerLocalized.dll" SIZE="49152" CHECKSUM="0xF0773C26" BINFILEVERSION="6.0.3.2" BINPRODUCTVERSION="6.0.3.2" PRODUCT_VERSION="6.0.3.2" FILE_DESCRIPTION="iTunes Mini Player Resource Library" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="6.0.3.2" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="ⓒ2003-2006 Apple Computer, Inc. 모든 권리 보유." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="6.0.3.2" UPTOBIN_PRODUCTVERSION="6.0.3.2" LINK_DATE="01/23/2006 12:02:42" UPTOLINKDATE="01/23/2006 12:02:42" VER_LANGUAGE="Korean [0x412]" />
    <MATCHING_FILE NAME="iTunesMiniPlayer.Resources\nl.lproj\iTunesMiniPlayerLocalized.dll" SIZE="49152" CHECKSUM="0xF0773C26" BINFILEVERSION="6.0.3.2" BINPRODUCTVERSION="6.0.3.2" PRODUCT_VERSION="6.0.3.2" FILE_DESCRIPTION="iTunes-minispeler-resourcebibliotheek" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="6.0.3.2" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="© 2003-2006 Apple Computer, Inc. Alle rechten voorbehouden." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="6.0.3.2" UPTOBIN_PRODUCTVERSION="6.0.3.2" LINK_DATE="01/23/2006 12:02:42" UPTOLINKDATE="01/23/2006 12:02:42" VER_LANGUAGE="Dutch (Netherlands) [0x413]" />
    <MATCHING_FILE NAME="iTunesMiniPlayer.Resources\no.lproj\iTunesMiniPlayerLocalized.dll" SIZE="49152" CHECKSUM="0xF0773C26" BINFILEVERSION="6.0.3.2" BINPRODUCTVERSION="6.0.3.2" PRODUCT_VERSION="6.0.3.2" FILE_DESCRIPTION="iTunes Mini Player-ressursbibliotek" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="6.0.3.2" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="© 2003-2006 Apple Computer, Inc. Alle rettigheter forbeholdes." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="6.0.3.2" UPTOBIN_PRODUCTVERSION="6.0.3.2" LINK_DATE="01/23/2006 12:02:42" UPTOLINKDATE="01/23/2006 12:02:42" VER_LANGUAGE="Norwegian (Bokmal) [0x414]" />
    <MATCHING_FILE NAME="iTunesMiniPlayer.Resources\sv.lproj\iTunesMiniPlayerLocalized.dll" SIZE="49152" CHECKSUM="0xF0773C26" BINFILEVERSION="6.0.3.2" BINPRODUCTVERSION="6.0.3.2" PRODUCT_VERSION="6.0.3.2" FILE_DESCRIPTION="Resursbibliotek för iTunes minispelare" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="6.0.3.2" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="© 2003-2006 Apple Computer, Inc. Alla rättigheter förbehålls." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="6.0.3.2" UPTOBIN_PRODUCTVERSION="6.0.3.2" LINK_DATE="01/23/2006 12:02:42" UPTOLINKDATE="01/23/2006 12:02:42" VER_LANGUAGE="Swedish [0x41d]" />
    <MATCHING_FILE NAME="iTunesMiniPlayer.Resources\zh_CN.lproj\iTunesMiniPlayerLocalized.dll" SIZE="49152" CHECKSUM="0xF0773C26" BINFILEVERSION="6.0.3.2" BINPRODUCTVERSION="6.0.3.2" PRODUCT_VERSION="6.0.3.2" FILE_DESCRIPTION="iTunes 迷你播放器资源库" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="6.0.3.2" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="(C) 2003-2006 Apple Computer, Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="6.0.3.2" UPTOBIN_PRODUCTVERSION="6.0.3.2" LINK_DATE="01/23/2006 12:02:42" UPTOLINKDATE="01/23/2006 12:02:42" VER_LANGUAGE="Chinese (PRC) [0x804]" />
    <MATCHING_FILE NAME="iTunesMiniPlayer.Resources\zh_TW.lproj\iTunesMiniPlayerLocalized.dll" SIZE="49152" CHECKSUM="0xF0773C26" BINFILEVERSION="6.0.3.2" BINPRODUCTVERSION="6.0.3.2" PRODUCT_VERSION="6.0.3.2" FILE_DESCRIPTION="iTunes Mini 播放器來源資料庫" COMPANY_NAME="Apple Computer, Inc." PRODUCT_NAME="iTunes" FILE_VERSION="6.0.3.2" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="(C) 2003-2006 Apple Computer, Inc. 保留一切權利。" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="6.0.3.2" UPTOBIN_PRODUCTVERSION="6.0.3.2" LINK_DATE="01/23/2006 12:02:42" UPTOLINKDATE="01/23/2006 12:02:42" VER_LANGUAGE="Chinese (Taiwan) [0x404]" />
    </EXE>
    <EXE NAME="kernel32.dll" FILTER="GRABMIFILTERTHISFILEONLY">
    <MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457" BINFILEVERSION="5.1.2600.2180" BINPRODUCTVERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpspsp2rtm.040803-2158)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001" UPTOBIN_FILEVERSION="5.1.2600.2180" UPTOBIN_PRODUCTVERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTOLINKDATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
    </EXE>
    </DATABASE>

    hiya!
    AppName: itunes.exe AppVer: 6.0.4.2 ModName: unknown
    ModVer: 0.0.0.0 Offset: 10001040
    an "itunes has ..." on launch citing that Offset: 10001040 is almost invariably caused by a broken QuickTime.
    try to open your QuickTime. does it launch properly, or do you get an error message?
    if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
    download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
    Quicktime 7.1 Standalone Installer
    if that install goes through okay, does your itunes launch properly again?
    (if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
    love, b

  • Need to Install Safari 6.0.2 on a white Intel core duo iMac. Had to throw out 6.0.3 because of conflict with required software. Downloaded wrong version that was for Mountain lion (I am running 10.7.5). It installs but won't open.

    Need to Install Safari 6.0.2 on a white Intel core duo iMac. Had to throw out 6.0.3 because of conflict with required software. Downloaded wrong version that was for Mountain lion (I am running 10.7.5). It installs but won't open, says it is for Mountian Lion.
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  • I purchased a song on my iMac on iTunes and it plays on that but won't play on my macbook even though both computers are authorized under the same iTunes account.  how do I fix this?

    I purchased a song on my iMac on iTunes and it plays on that but won't play on my macbook even though both computers are authorized under the same iTunes account.  It says that i have to authorize my macbook and sign into iTunes, but then says its already authorized.  How do I fix this?

    Hi stuartbonk,
    Welcome to the Support Communities!  Here are some steps you can try if you keep getting asked to authorize your MacBook for iTunes:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases - Apple Support
    http://support.apple.com/en-us/HT203160
    If you authorize your computer to play your iTunes Store purchases, but you can't play them and iTunes keeps prompting you to authorize, try these suggestions.
    Authorize your purchases from an administrator account
    To authorize your purchases from an administrator account, follow these steps:
    Log in to the administrator account.
    Note: If you don't have access to an administrator password, you'll need to contact the administrator of this computer. If this is a work computer, this may be your IT department.
    Make sure you have the latest version of iTunes installed. You can download the latest version free.
    Choose Store > Authorize Computer.
    Enter your iTunes account name and password.
    Note: If you have multiple accounts, you'll need to log in to the iTunes Store and authorize each account separately.
    Quit iTunes.
    After you've authorized your computer on your administrator account, you'll need to log out and log back in to the user account you'd like to play your purchases from. Once you're logged back in, simply open iTunes, select an iTunes Store purchase in your library, and click Play. The item should begin to play.Authorize using the correct account name
    The items you're trying to play might have been purchased using a different iTunes Store account. To determine which account was used to purchase an item, follow these steps:
    Select a purchased song in your library and choose File > Get Info.
    Click the Summary tab. Note the Account Name that appears in the list. This is the account name (Apple ID) you'll need to use when authorizing your computer to play this purchase.
    Note: The account name that appears is the one you used when purchasing the item and does not change if the account name (Apple ID) changes.
    If you've authorized the Apple ID that is shown in the Summary tab, you can check the purchase history for that Apple ID from Store > View My Account. If your purchase history does not reflect the purchase of the items in your iTunes library, consider any other Apple ID you may have created, and authorize the computer for your additional Apple ID.
    If you forgot the password to one of your accounts, you can recover it using Apple's password-recovery website.Remove the SC Info folderIf you're still unable to authorize your computer to play your purchases, you may be able to resolve your issue by removing the "SC Info" folder. To do so, follow these steps:
    OS X
    Quit iTunes and any other open applications until only Finder is open.
    Choose Go > Go to Folder.
    Type /Users/Shared/SC Info and click Go.
    If Finder is not already set to column view, set it by choosing View > as Columns.
    Select the SC Info folder and move it to the Trash by choosing File > Move to Trash.
    Restart the computer and open iTunes.
    Authorize your computer to play your purchases. Note: If you have multiple accounts you'll need to authorize your computer for each account. For more information on how to authorize your computer, see this article.
    Last Modified: Dec 16, 2014
    I hope this information helps ....
    - Judy

  • Ive got youtube videos converted to mp3 files on my itunes, they used to play fine but since the recent update they do not play correctly. how can i fix this?

    Ive got youtube videos converted to mp3 files on my itunes, they used to play fine but since the recent update they do not play correctly. how can i fix this?

    Try running these songs through MP3 Validator to see if there any issues.
    If nothing else, convert them to another format such as AAC via iTunes using the instructions in this Apple support document.
    iTunes: How to convert a song to a different file format
    B-rock

  • I have an older Macbook with OS/X. Tried to download iTunes 10 a few times now, but when installing I always get the same error message: Run Preinstall Script for Apple Mobile Device Support. What can I do to finalise the installation?

    I have an older Macbook with OS/X. Tried to download iTunes 10 a few times now, but when installing I always get the same error message: Run Preinstall Script for Apple Mobile Device Support. What can I do to finalise the installation?

    Thanks. Short of the sort of "generic" suggestions of restaring your system, if you haven't, and repairing disk permissions and verifying the disk, I don't have any advice right now. I'll do some research and see if I can come across anything. Meanwhile, someone else may have an idea.
    Regards.

  • I am trying to transfer my upgrade to my second line.  When I try to order any other phone it works fine, but won't work to upgrade to Iphone 6

    I am trying to transfer my upgrade to my second line.  When I try to order any other phone it works fine, but won't work to upgrade to Iphone 6

        TWRING,
    Help has arrived! Since the device is currently on pre-order when processing the order online it will only recognize the line eligible. Once you receive the device you may activate it on another line if needed.
    EfrainM_VZW
    Follow us on Twitter @VZWSupport

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