Itunes 10.6.1 fails to connect to istore.
I've tried and tried installing itunes for the past month, different versions etc, but nothing seems to work. I've doubled check the firewalls, thats not stopping it. For some reason it comes up with an secure link to itunes store server failed.
Can someone please help. this is driving me up the wall. I cant see that im making any mistakes, New laptop, old ish phone. Why am i having so many problems? Its not just me aswell. Few people in my area are having the same difficulties.
error messages so far:
iTunes Help is unavailable because your computer isn’t connected to the Internet.
To view iTunes Help, make sure you’re connected to the Internet, then choose iTunes Help from the Help menu.
(it is connected to the net. Thats how im using this site.)
try the "help" on the diagnostic panel. It comes up blank.
some one please help me!!! im on the verge of phoning apple and asking for a refund... as if, right?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US
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Itunes update to firmware fails, because connection times out.
I have been unsuccessfully attempting to update my iphone 3gs and ipad to iOS 5 for over a month now. I have spent many, many hours on this, and many phone calls to apple support. I disable Norton 360, and windows firewall, and my firewall on my router. I've tried updating my router's firmware, which bricked the router--thanks apple for insisting this was the problem, and I have replaced the router, with a new one. Itunes diagnostics gives me the following information. I am using itunes as the administrator in Windows 7, 64 bit, although itunes doesn't recognize it, unless I reinstall it as the administrator, but then once I restart the computer, itunes no longer recognizes that I using Windows as an admin.
Also, the firmware cannot update, because the connection times out, despite all my firewalls, and antivirus being turned off.
I've tried downloading iOS 5 and then updating using restore, but that didn't work. I've poured through support forums, and error codes: I get 1611, etc. Cannot seem to resolve this.
Any ideas?
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.2.0
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 0040A7BC031F98E0
Current user is not an administrator.
The current local date and time is 2011-11-15 11:35:00.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4800 Series
**** External Plug-ins Information ****
No external plug-ins installed.
The drive F: HL-DT-ST DVDRAM GP08LU30 Rev 1.00 is a USB 1 device.
iPodService 10.5.0.142 (x64) is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {01DC2EA3-0DD0-4A51-80A6-7B414E4C6291}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.2.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Tue Nov 15 11:32:39 2011
Lease Expires: Tue Nov 15 11:32:38 2011
DNS Servers: 192.168.2.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-15 11:33:52.Disable your firewall/security software and try again.
-
Remote app on ipod fails to connect to itunes 10
After upgrading to iTunes 10, my remote app on the ipod touch 4G fails to connect. I've reauthorized, which times out most times, but eventually when it works, it only continues to connect to iTunes until I close and restart the program. I've disabled all firewalls and still have the issue. iTunes 10/iPod Touch 4G/iOS 4.1/ancient remote.app do not play well together.
Anyone else unable to get the remote app working reliably with this combination?Hello all,
I would like to get more details from people who are still having trouble getting Remote 2.0.1 to connect. If you are unable to connect, please email me <[email protected]> with the following information:
- A detailed description of the specific issue you are seeing.
- What OS is on the host computer? (the one with iTunes on it)
- What OS is on the affected iOS device(s)?
- A description of your network topology. Please be as detailed as you can, including hardware and firmware versions, if possible. Also please explain how everything is connected.
- Is the base station running default settings, or do you have any non-standard settings enabled? If so, please elaborate.
- Do you have the built-in firewall enabled on the host computer?
- Do you have any other firewall or Internet protection (anti-virus, etc) installed on the host computer?
- Were you able to connect with versions of Remote prior to 2.0?
- If you have multiple computers, can you get Remote to connect to any of them?
- Does Home Sharing work between computers on your network?
- Do you see any messages in Console (in Applications/Utilities) on the host computer that seem to coincide with the connection failures?
Thanks,
Roy
<[email protected]> -
Secure link to iTunes store failed and Connection attempt to firmware update server was unsuccessful
Hello everyone, Im facing error with my iTunes. When I run diagnostics i can see "Secure link to iTunes store failed" - please see the image below
Please note: as it is showing secure link to itunes is failed but still i can see iTunes store, but the above error shows when I run diagnostics.
After that when I go through the next and I found the diagnostics report as below, within report i have marked a line with RED colored "Connection attempt to firmware update server unsuccessful". I need HELP!!!!!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Gigabyte Technology Co., Ltd. G31M-ES2C
iTunes 11.3.0.54
QuickTime not available
FairPlay 2.6.12
Apple Application Support 3.0.5
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.2.6
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B9F0069DE9C0
Current user is an administrator.
The current local date and time is 2014-08-05 01:48:05.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 8400 GS
**** External Plug-ins Information ****
No external plug-ins installed.
The drive G: ZTE USB SCSI CD-ROM Rev 2.31 is a USB 2 device.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {14DCBC2B-34CB-431B-8625-1E62D7310533}
Description: WAN (PPP/SLIP) Interface
IP Address: 10.128.133.101
Subnet Mask: 255.255.255.255
Default Gateway: 10.128.133.101
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 06:00:00 1970
Lease Expires: Thu Jan 01 06:00:00 1970
DNS Servers: 8.8.8.8
156.154.70.1
Active Connection: Teletalk
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-08-04 03:23:27.
**** Device Connectivity Tests ****
iPodService 11.3.0.54 is currently running.
iTunesHelper 11.3.0.54 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.Hi msahed,
Welcome to Apple Support Communities.
It sounds like there is an issue with your PC establishing a secure connection to the iTunes Store and the firmware update server. Try following along with the articles below, as they should resolve the issues that you described.
iTunes: About the "A secure network connection could not be established" alert
http://support.apple.com/kb/ts1470
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
I hope this helps.
-Jason -
After updating to Itunes 8.2.1 Itunes fails to connect to all remote airp.
I have 2 airport express, used as remote speakers. Since the last update, both airport express fail to connect with Itunes. I have checked the firmwares, all have the latest firmwareupdate. My firewall allows connections for itunes. I have reinstalled the firmwares, but nothing helps. I still get the error -15000, -15006 and -3256.
Is there a solution? All worked fine before the newest Itunes Update.My Airport Express doesn`t disappear anymore from Airport Utility after changing my WLAN Router from WPA2 to WPA.
Then I also followed these steps and everything`s fine again:
http://discussions.apple.com/thread.jspa?messageID=9999160#9999160 -
i was doing an in-app puchase and it said to contact apple support and another said purchased failed cannot connect to itunes store, how do i fix it?
Contact iTunes Support like the message said
Apple - Support - iTunes - Contact Us
Also
Can't connect to the iTunes Store -
In App Purchase Error, ( Transaction Failed Cannot connect to iTunes Store)
O.k. on my iPhone when I'm in an app I tried to purchase something and it won't let me by saying, Transaction Failed, Cannot Connect to iTunes Store.. But I'm able to use the same app on my iPod touch and I can purchase what I needed.... So can somebody help me figure out what the reason is behind it? Both the iPhone and the Ipod has the same account information and both uses the same computer to connect to iTunes.... So why does one work and the other doesn't? Also its an iPhone 3Gs...
Although you may be using the same iTunes Account, things can get a little strange if you have different AppleID's for each device. On your device, check settings ==> Store. The AppleID for that device is listed there. It can be confusing because syncing to the same iTunes account is not the same as managing App and purchases through the iTunes Store Account.
On your iTunes window the uppe right corner shows which AppleStore ID is logged in. If it turns out they are different, simply log out of the store on iTunes, and log in with the other account. Download the updates. Log out and then back in to the other account.
As an alternative, download the updates on the device they were purchased. Sync to iTunes, and the updated download be transferred back to iTunes and available to the other devices syncing with iTunes.
Or....... if your iPhone is Airplane Mode, turn that Airplane mode off and ignore everything from above. -
In a game i'd like to make an in-app purchase but everytime i select the purchase i'd like it says "Purchase fail cannot connect to Itunes store". I am logged into my itunes store what do i do?
Just make sure if it wifi is connected. if this doesn't work reboot your iPhone. If it's still doesn't work contact the game service center or something. lastly, make sure u have your credit card sign in. hope this help.
-
Why I it said "Your purchase could not be completed"and also fail to connect with the iTunes Store ?
Why I it said "Your purchase could not be completed"and also fail to connect with the iTunes Store ?
Thank you so much for that !Click here and ask the iTunes Store staff for assistance.
(100884) -
App store. Authorization failed. please connect to iTune
i was installing application from app store
and whenever i try to install it,
it keeps saying that Authorization failed. please connect to iTune.
and even if i connect with iTune, it still doesnt work.
please help me here..hi
My friend gave me some paid apps on a usb and i then put them into my itunes library, that worked. I then connect my ipod touch a start to sync. When it finishes it says "You are not athorized to use these apps". i tried athourising and deauthorising, still dosent work.
Can someone plz help me???????????? -
In app purchase failed: cannot connect to itunes store...how do i fix?
trying to make an in app purchase on my iphone, when i got that message. i just made a purchase not more than a hour earlier and all was fine>> whats up
Contact iTunes Support like the message said
Apple - Support - iTunes - Contact Us
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Can't connect to the iTunes Store -
IE wont start or freezes after iTunes fails to connect to iTunes Store on WinXP.
On my WinXP PC the same problem occurs regularly. When first started, the IE connects to the internet and works without any problems. Once iTunes is started it can not connect to the iTunes Store and IE freezes and breaks down. When iTunes is first started, it also doesn't connect to the Store. In this case the IE can not even be started. Varoius other programs also experience problems once iTunes is started, despite working well beforehand. To me it seems that iTunes is my troublemaker. I alredy deleted iTunes and IE an put up the latest versions, this seemed tonwork for some weeks, but now the problem is back. Hope to find a cure here....
ThanxYour iTunes stores and sync problem solution here:
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes, Sync and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I just purchased a new i phone 5. when i go to connect with my laptop it says 'failed to connect to sync services, try again later' it shows my phone, and i can see my app screens, however it wont let me sync, back up or make changes. this is my first apple product, any help would be greatly appreciated.
Hello there, load dogg.
The following Knowledge Base article provides some in-depth steps to help troubleshoot the issue you are descibing:
iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert
http://support.apple.com/kb/ts2690
Thanks for reaching out to Apple Support Communities for answers to your question.
Cheers,
Pedro D. -
When I try to open the home page in my Itunes I get the message "we could not complete your itunes store request. The network connection is not be established. There was an error in the itunes store. Please try again later." It had been working just fine, in fact I had just purchased a song & edited my itunes account. Could changing the name on my account have cause the error message or is something else going on? This is a brand new computer.
I've got an Apple ID problem, too. All of the sudden in the midnight between August 31st and September 1st, the new apps I picked up on the App Store hung forever 'Waiting..' in my iPhone and never turned 'Loading'. When a substantial amont of time had passed, they reported, they 'could not connect to the App Store' and .. disappeared! Well what they told was not perfectly true because I could however connect to the store as I could browse and pick the apps, but the apps just didn't load. I tried to log into my account in iTunes on my Windows 7 laptop, too, and there got exactly the message in the topic title.
It appeared later my Apple ID did not completely fail because when I switched from my home WiFi to the phone 3G, everything worked just as nothing happened. Logically, this intimated my WiFi had flaws. Or, some place between my WiFi router and Apple servers did, to be precise. My router was not to blame because I did no changes to it whatsoever.
All right, it is Saturday today and my ISP is running in unmanned mode meaning no hotline, but I call them on Monday unless the problem disappears by itself. I just wonder what I say, because from non-i-world point of view everything works well, and I know for sure guys in the ISP support don't own any i-stuff, (because they are all android fanatics) . I'm not telling them my Apple ID to let them reproduce the problem on their home equipment, which means I come almost totally proofless. -
I can no longer connect to the ITunes Store. CAn you help? When I do the diagnostics it says Securie link to itunes store failed.
I think I may be having the same problem. "We could not complete your iTunes Store request. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again." All tests pass the diagnostics. iPhone restored to factory settings in DFU mode, but when beginning to sync I get this error message. I've been searching online for fixes and tried several suggestions, but nothing worked so far. (disabled antivirus, firewall, ie settings, uninstall/reinstall itunes...) I'm getting very frustrated & hoping someone on here can help.
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