Itunes 10 will not load on windows 7 64 bit. Error code 2324. Old Itunes is gone or not working. Cannot play anything although files are still there. What the ??? is error 2324. Seems like alot of people ar ehaving the same problem

I have had this problem with Windows 7 and iTunes updates for some time. Each time it takes hours to solve but with the over the air upgrade to IOS6 on my iPhone and iPad, I was determined to solve and remember what I did, So here it is:
http://www.care4pcs.co.uk/2012/09/pear-shaped-apple-ios-6-for-iphone-ipad.html
I hope this helps you and any other users.

Similar Messages

Reset the iPod and music doesn't show up... but the files are still there..

I had to reset my nano (just a soft reboot). Supposedly when you do this, you do not lose your files. Wrong! Well... not completely. The files are still there if I look under the iPod in "My Computer" but, tho iTunes recognizes the iPod, there is no music contained in it through iTunes or just using the iPod itself.
Please help!! I don't know if I changed some sort of setting or if I'm screwed here. I still have the files but I was kinda hoping not to lose my playcounts/ratings/etc.

Is this how you reset?
Resetting iPod
If so, you should not have lost music. Also, why did you reset the iPod?
Anyhow, is there still music on your computer in iTunes?
If the music is in your iTunes library, restore your iPod...
Restore the iPod
Then reload everything.
If the music is not on your computer, use this to get the music off of the iPod and back onto the computer. Then restore the iPod and reload everything (once you are sure that your music is on your computer)...
MacMuse: Computer Crashed
btabz

ITunes loses files (Exclamation point) even though files are still there

A large number of my songs appear with an exclamation point next to their name, indicating that iTunes can't find the actual song files. When I try to access them (get info or play) I get the option to find them with explorer. When I look in the folder they SHOULD be(i.e. artist, album), they still are there! iTunes should have been able to find them itself. I can "re-connect" them by selecting the file(s one by one), but this is very time consuming for a large library, and it keeps happening - making it a never ending process. Those exclamation points HAVE to be cleared up, or those songs won't sync with the iPod.
1) Why does iTunes keep losing files that are still present in the correct folders ("iTunes organizes" is checked)?
2) Since the files ARE still located in the proper folders, is there a way to get iTunes to reconnect them automatically?

Okay, guys. I think I have a solution. It's working now anyway.
There is a response to a post on a similar topic that I found helpful with this issue.
Go to a post titled: "Loss of iTunes library, with entire library still on iPod". As of this moment it is on page 11 of the posts.
In it is a write up with links about programs that transfer the music and playlists on your iPod back to iTunes. You can try the demo versions. There is also a link to reviews of some of the programs.
I tried most demos that worked with Windows and found that the one that seemed best for me is called iPodCopy. I tried doing what I'm going to tell you about using the demo version but found that it doesn't allow enough transfers to do my whole iPod so I had to purchase it for $20. I didn't want to spend the money, but decided my time is worth more.
So, here's what I did.
Download and purchase the software.
Make sure that iTunes is closed and your iPod is NOT connected.
Open iPodCopy and go to "help" for the very simple directions of "how to".
Follow the instruction carefully so you don't overwrite your iPod accidentally. Check out the instructions/FAQ's about not accidentally syncing your iPod while connecting.
NOTE: If you have windows, press Ctrl & Shift and CONTINUE TO HOLD while and after you connect your iPod. This will ensure your iPod does not begin to sync.
Once you get into iTunes, click on your iPod and check off the manual sync and enable disk.
Next, I chose to create a new iTunes Music folder and directed iTunes to that folder. That way I knew it would be the restore from my iPod and not mess up my existing iTunes folder in case something didn't work right.
Then go back to iPodCopy and follow the instruction.
I have been able to recreate my iTunes now using my iPod and so far there are no exclamation points, all the songs and playlists are back, I'm playing music, and my iPod has been updated using the recreated iTunes. All seems well so far.
Hope this works for you!! If you have any questions about this I'll try to check back later and answer.

Seems like alot of people having this problem. Sad iPod thing.

I've had this iPod since Christmas. It's a 30g video one. It's worked great every day until today. Last week I left it in my car for about a week, got it out, plugged it in my computer to charge and it froze iTunes. So I unplugged it (nothing else I could do), and now it cycles between sad iPod saying "www.apple.com/support/ipod" and the apple sign and "Extremely low battery" for about 5m until it turns off. I've tried everything, including the "Disk Mode" thing, I've tried it about 500 times. It always does the same thing, goes back to sad iPod. Nothing responds when I plug it into the computer. Seen a few of the same problem but no answers. Please, if you can, let me know. I know if I take it in they'll say "It's corrupted gotta get a new one." Me and my cousin got these iPods on the same day, both broke within a week of each other.
Thanks.
Windows XP

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

During installation of iTunes appears an error message: Itunes cannot run because some files are missing. What can I do?

Recently I received an iPad2 as a gift. I had iTunes because an iPod I had. First I put some productivity apps through my computer. Then I bought some other games apps through WiFi. then when I try to synchronize, I lost my productivity apps and just keep those buy on WiFi. Now I try to install iTunes again, and what I received at the end is a message that tells me "iTunes cannot run because some of its required files are missing. Please reinstall iTunes".
I did it a couple of times. Same result. One of this times, I also retired those programs recommended on help page: iTunes, QuickTime, Bonjour, Apple Mobile, etc. (in the order indicated)
Your help will be appreciated.

same issues here... Using windows 7... I can't install none of the 3 soft. No Safari... No Quicktime... No Itunes... Running 32 bit windows... Error messages "Error 7" and some other error messages durint install... Any help will be appreciated... Thanks

All of my itunes library has gone. My Music/video files are still there.

Can I put all of the tracks/videos on with the play count/playlists still there?
Hi,
I have just turned on my computer, then itunes.
What I found was nothing. I store all my files on an external hard drive and wasn't connected when I first loaded it up.
I have tried loading up itunes with the hard drive and even my playlists and videos have gone.
How can I reload all the tracks without manually putting all my music, videos, photos and podcasts?
Thanks

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Seems like alot of people are having the same issues with being able to receive email but not send emails. Like others, I have tried re-booting, switching off, deleting account, reinstalling account but to still no avail! Does anyone else have any ideas?

Hi there - I have rebooted and turned off ipad and deleted my yahoo account and reloaded it but I still cant send messages, any other suggestions? Thanks.

Me too,
I can logon to Yahoo directly with my wife's iPad. I can then send an email to my iMac. What I cannot do is send an email directly from her iPad to me - so I consider the problem is with iOS 7.0.3. All i get is a long 'sending' session that ends with "incorrect username or Password", but that cannot be right. I have deleted and re-created the account on the iPad - cleared Safari's history and cookies. Nothing changes. It seems to be very widespread this problem and as yet nothing coming from Yahoo or Apple. This is similar to the Windows' users experiences. Pity.

Firefox crashed 2 days ago and will now not open, and won't uninstall via Control panel add/remove programs; the files are still there on Windows Explorer. IE8 still works.

My PC is a fujitsuscaleo 600, last year I had a new hard drive and some extra RAM fitted and since then has been good - have used, and updated Firefox for over 6 years. in August I installed TrendMicro antivirus and for different reasons this has been uninstalled/re-installed twice. AFter letting it expire, I re-installed ParetoLogic PC health advisor (I think in August too)and allowed it to try updating some graphics drivers following a scan - this was unsuccessful so I marked them to ignore (something about my graphics card not supporting the drivers downoladed). I can see the mozilla files on WIndow Explorer but if I click 'remove' (control panel, add/remove programs) I get a very short 'hourglass' then nothing; if I click Firefox icon I get the same. Help!

See:
* https://support.mozilla.com/en-US/kb/Firefox%20will%20not%20start

HELP! My iTunes library has disappeared so when I open iTunes it's blank. All the files are still there and the data is on my iPod, how do I restore it??

This happened about twenty minutes ago and I'm frantic trying to get it back.
I've tried all the stuff I can find online, turning it off and on again and nothing will work!
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HELP I'M DESPERATE!!

Hello iainhoey
Follow the steps in the article below to roll back the previous iTunes library file to get back your iTunes library.
No content shows up in iTunes after updating
http://support.apple.com/kb/ts1967
Regards,
-Norm G.

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I can't see backups for a disk/partition that's no longer connected

Itc_plugin.dll could not load in 64-bit mode after installing iTunes 12.01

Hi,
I just updated iTunes on my Windows 8.1 Samsung Laptop to the most recent version, iTunes 12.01. Since then it's showing the following message when it starts:
"itc_plugin.dll could not load in 64-bit mode"
and a checkbox for "don't show this message again'
I don't know if this itc_plugin.dll is even important, it seems to work fine. Should I be worried? I already reinstalled iTunes to see if it were an installation problem but the error still shows.

The .dll file could be a legacy from an older version of iTunes or third party software. I don't have a copy, neither can I track down any information about it. You might want to locate it and remove it from the iTunes plugins folder or click "Don't show this message again".
tt2

I copied my iPhoto library to an external hard drive and all the event windows are black. Once you click on a square the photos are still there. How do I fix that?

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The photos are still there once I click on an event but they don't show in the window.
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Thanks in advance

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Itunes 10 will not load on windows 7 64 bit. Error code 2324. Old Itunes is gone or not working. Cannot play anything although files are still there. What the ??? is error 2324. Seems like alot of people ar ehaving the same problem

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