ITunes 11.1.3 freezes when connecting to ITunes Store

I've never had troubles with iTunes before, but as of yesterday, iTunes 11.1.3 (MacBook Pro 13" mid 2012, OS 10.7.5) freezes while in process of connecting to the iTunes Store or my loading my account. I force it to quit ("iTunes not responding") and try again with the same results. I've tried to restart the machine several times, I've verified the Disk on Disk Utilities, scanned for viruses, and just did an entire re-install with a new download of the same software. All appears fine, but then I have the same problem when opening iTunes. I'm able to get online with other applications, and I can access iTunes without problems via my iPad and iPhone. So it has to be a software problem, but I can't figure out how to fix it. Any advice is appreciated!

Hello there, KMB1.
The following Knowledge Base article provides some great steps for isolating your issue running iTunes in Safe Mode:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/TS3430
There are several ways in which an add-on can cause iTunes to act erratically, such as those listed below:
- Loss of iTunes functionality, such as the Visualizer.
- Distortion or irregularity in the iTunes interface.
- Slow performance.
- iTunes won't open or quits unexpectedly.
- You see an alert while syncing stating "... cannot be synced. A duplicate file name was specified."
If you notice any of the above symptoms or other unusual behavior, you can disable any plug-ins not manufactured by Apple by opening iTunes in Safe Mode. This is done by holding down the Option and Command keys (on Mac OS X) or holding down the Shift and Control keys (on Windows) while opening iTunes. If performed correctly, you should see the following dialog before iTunes finishes starting up:
"iTunes is running in Safe Mode. Visual plug-ins you have installed have been temporarily disabled."
If the above does not resolve your issue, try to isolate further by testing in another user account:
Isolating an issue by using another user account
http://support.apple.com/kb/TS4053
Symptoms
When isolating issues and/or troubleshooting software issues in OS X, you might want to use a different user account. Learn how to use this technique to narrow down the cause of an issue.
Resolution
The issue at hand may simply be caused by a bad preference setting or user-specific data file. With proper isolation, you can avoid time-consuming and inappropriate troubleshooting methods.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

Re: iTunes 11.1.3 freezes when connecting to ITunes Store

Pedro, thank you for your attempt at assistance,
I have NO third party plug-ins. The problem persists in Safe Mode:
Connecting my iPhone to a working iTunes session freezes iTunes, and it becomes unresponsive.
Trying to start iTunes while my iPhone is connected freezes iTunes and it becomes unresponsive.
PLEASE stop trying to pass it off like a third-party problem!
<Edited by Host>

Hello there, KMB1.
The following Knowledge Base article provides some great steps for isolating your issue running iTunes in Safe Mode:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/TS3430
There are several ways in which an add-on can cause iTunes to act erratically, such as those listed below:
- Loss of iTunes functionality, such as the Visualizer.
- Distortion or irregularity in the iTunes interface.
- Slow performance.
- iTunes won't open or quits unexpectedly.
- You see an alert while syncing stating "... cannot be synced. A duplicate file name was specified."
If you notice any of the above symptoms or other unusual behavior, you can disable any plug-ins not manufactured by Apple by opening iTunes in Safe Mode. This is done by holding down the Option and Command keys (on Mac OS X) or holding down the Shift and Control keys (on Windows) while opening iTunes. If performed correctly, you should see the following dialog before iTunes finishes starting up:
"iTunes is running in Safe Mode. Visual plug-ins you have installed have been temporarily disabled."
If the above does not resolve your issue, try to isolate further by testing in another user account:
Isolating an issue by using another user account
http://support.apple.com/kb/TS4053
Symptoms
When isolating issues and/or troubleshooting software issues in OS X, you might want to use a different user account. Learn how to use this technique to narrow down the cause of an issue.
Resolution
The issue at hand may simply be caused by a bad preference setting or user-specific data file. With proper isolation, you can avoid time-consuming and inappropriate troubleshooting methods.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

IPhone 4S freezes when connected to iTunes

Hi all,
Here's what's been happening: just got an iPhone 4S handed down to me from my dad about a week ago. Initial set-up process went just fine, and I was able to transfer music onto it no problem. However, starting yesterday, every time I plug my iPhone into my computer, iTunes totally freezes up. After about 5 minutes it will eventually unfreeze and give me a "Waiting for sync to start" message. Then it freezes again. Then it decides to give up on the syncing process and unfreezes again. But then when I try to put any music on to the phone, it doesn't work - when I look at the phone's listing in iTunes, the songs are greyed out, as if they will eventually be transferred, but are never actually transferred over.
I've attempted to re-install iTunes and reset my iPhone, but neither has worked.
Can anyone help me out? My computer is a 64-bit Dell XPS running Windows 7.

duh.... my bad.
someone suggested I select it and give it a name... which I did and it worked.
:-/

ITunes 10.7(21) freezes when iPhone 4 (iOS 6) plugged in

Hello,
Since the latest iTunes update to 10.7, I can no longer plug in my iPhone, iPod without iTunes freezing. iTunes stops responding, and the only way to get out of it is to force quit.
This occurs accross two 21" iMacs, one running Mountain Lion 10.8.2 and one running Lion. All iDevices are up to date. iPhone 4 running iOS 6. It's an older iPod shuffle, but it worked and sync'd just fine up until the latest iTunes update.
Thanks in advance for any help.

Solved! by Aquis
See this thread: iTunes Freezes when connecting iPhone (AppleMobileDeviceHelper/SyncServer to blame?)

ITunes crashing when connecting to the store on Windows 8.1

Hello,
I had iTunes crashing when connecting to the iTunes Store with an Apple ID. I tried unsucessfully all the solutions posted on the many threads of people having the same issue. So I decided to reinstall Windows. A clean Windows 8.1 install from the Microsoft DVD. And guess what, it is still crashing! How can this even be possible?
The problem:
- iTunes crashes when connecting to the store with an Apple ID. It connects, briefly freezes, then crashes.
- I can access the store without an Apple ID without crashes. But it crashes as soon as I connect with an Apple ID.
The system:
- A clean, fully updated, Windows 8.1 Pro w/ WMC install from the Microsoft DVD.
- Applications I installed, along with iTunes: Adobe Reader, Google Chrome, Skype, Office 2013. Nothing else. No crapware. No nothing. These are fairly common applications that shouldn't conflict with iTunes.
- Antivirus is the built-in Windows Defender.
- Firewall is the built-in Windows Firewall.
- Intel HD Graphics 3000 on an Acer V3-571-6486
- I have not moved Apple's folder from Romaing and Local AppData of the old systems... So it's a clean iTunes profile.
- I can sucessfully sign-in to the iTunes Store with this account on another computer
- I have tried with multiple accounts on this computer, all crashing
There are tons of threads about this. I tried all the solutions posted, including:
- Adding "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to the PATH environment variable
- Copying QTMovieWin.dll from "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to "C:\Program Files (x86)\iTunes"
- Moving QTMovieWin.dll from "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to "C:\Program Files (x86)\iTunes"
- Updating the graphics card to the latest available driver from Intel's website (9.17.10.3517, 2014-10-04)
- Downgrade the graphics driver (9.17.10.3347, 2014-01-29)
- Use the graphic's driver from Acer's website.
- Use Microsoft's Basic VGA Driver
- Disable the Graphic's Adapter entirely
- Have tried to monitor the process with ProcMon, looking for a hint like a missing file or registry entry, but have not found anything helpful.
These solutions seem to have worked for almost everyone, but not me. The crash details in the Windows Application log are useless. Faulty module name is 'unknown'.
I am out of solutions. Is there anything left to do? Can anyone out Apple debug the dump file or something? Is there any way to contact Apple about this issue?
Many thanks.

Hey zoyashahab,
Ok, so it sounds like there are two issues here we want to address, the first being the iTunes Store connection issue and the second being iTunes not recognizing your iOS devices.
First, I'd start with troubleshooting the recognition by following the steps in here:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If after getting that running again, you still can't connect to the iTunes Store, then I'd go through the troubleshooting steps in here:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
Best,
Delgadoh

Grrrrrr.... ipod Mini freezes when connecting to mac

when i connect to synch with itunes -
itunes does not recognize ipod
ipod freezes with regular screen (not the "do not disconnect" screen)
itunes recognizes my 40GB ipod and synchs fine; just not the mini
i have done the following with no success -
reset the mini (over and over)
put it in disk mode
reinstalled latest updater (ipod still freezes when connecting)
what could be the matter? please help ...
iBookG4 Mac OS X (10.3.9)

See these.
iPod doesn't appear in iTunes or on the Mac desktop.
iPod does not appear in iPod Updater or iTunes in Mac OS X.
iPod appears on the Mac OS X desktop but not in iTunes.

IPod Classic 80 GB Freezes when connecting to Computer

Hi.
My iPod Classic 80 GB Freezes when connecting to my computer (Vista... yes... I know). I've got my iPod for over a year now and I've never had real trouble with it.
When I plug it in (iTunes already running) my computer gives me the 'thumbthumb' noise because an USB thingamajib is connected to the computer. At this moment my iPod freezes and stays on. iTunes doesn't seem to find my pod. When I disconnect my iPod, it'll stay on (doesn't go energy safe mode) and stays frozen until the battery is empty. But by then, I've already lost my playing info (Which I really value).
Pllllllease help me out her.

Someone has finally found a solution to this problem and i decided that i would spread the word around ... so here are the steps:
1) Quit iTunes.
2) Delete iTunes from your Applications folder.
3) Go to your ~/Music/iTunes folder. Delete or rename the "iTunes Library" file.
4) Open the "Previous iTunes Libraries" folder and look for the backup of your old pre-9 library; it should be dated at about the time you first ran iTunes 9. Copy it back out to the ~/Music/iTunes folder, and rename it to "iTunes Library".
6) Go to <http://support.apple.com/downloads/iTunes8_21> and download iTunes 8.2.1. The page says it's for G3, but the Read Me file says it'll run on G4, G5, and Intel too. Open the diskimage and run the installer.
You should now be able to run iTunes 8.2.1 again.
And your iTunes will restore to before you upgraded and you won't lose anything.
*If you download the iTunes file from the "support.apple" link, and you can't open it, go to http://www.mydigitallife.info/2009/06/28/apple-itunes-8-2-and-quicktime-7-6-2-di rect-download-links/ and download "iTunes 8.2 for Windows: iTunesSetup.exe
WhittWhitt

Computer is crashing (freeze) when connecting my iPod Nano

Hello,
my computer is crashing (freeze) when connecting my iPod Nano. I have a Pentium IV with windows XP Pro. Can anybody help me please.

This came from another thread, but worked for me. Problem is with newest iTunes 4.62. Unistall iTunes, as well as its helper programs (Apple Application Support, Apple Mobile Divice Support, and Apple Software Update). Reboot, and reinstall iTunes. It will reinstall all the other ones and you should be able to connect your nano. Good luck.

Since software update, can't see contents of iPod when connected to iTunes

About 2 days ago, when I connected my iPod to my pc (iTunes), it said there were some software updates for my iPod so I downloaded them and the iPod rebooted itself. Once it came back up, my iPod showed up in iTunes under "devices" on the left hand sidebar. I got the registration page - I usually click register later, but nothing happened this time. It didn't bring me into my iPod. So I tried to Register. I could get so far, then it asked if I wanted some free movie or something, I said NO THANKS, CONTINUE, but nothing happened. I wasn't registered AND I couldn't access my iPod. I can see my iPod under My Computer. I can see "sandra's iPod" uder devices in iTunes. BUT, I can't get to the content when connected to iTunes. All of my stuff is there on the iPod. I can play my iPod when it's not connected to iTunes - but I can't see the content, manipulate playlists, delete songs, etc. when connected to iTunes. I am almost positive this is a result of the latest software updates to the iPod. I have not updated iTunes - I didn't want to and compound the problem. I'm not a techy person - so please be gentle! Thank you. Sandra

Resolved at home.

My iPhone 4s does not appear on devices when connected to iTunes in my Mac

My iPhone 4s does not appear on devices when connected to iTunes in my Mac

Check to make sure you have enough free space to include the videos.

I have an iphone 4, i connect it to my laptop using the usb and then when connecting to itunes it says my phone is not up to date with itunes yet i cannot find an update 11.1 for my phones itunes? someone please help me.. kind regards

i have an iphone 4, i connect it to my laptop using the usb and then when connecting to itunes it says my phone is not up to date with itunes yet i cannot find an update 11.1 for my phones itunes? someone please help me.. kind regards

Itunes 11.1 is for your computer, not your iphone
It is required in order to sync with ios 7.

Trying to activate my iphone 5. when connected to itunes its says i need version 10.7. but when i try to update, it says that im current at 10.6.3.

trying to activate my iphone 5. when connected to itunes its says i need version 10.7. but when i try to update, it says that im current at 10.6.3.

iTunes version 10.7 requires at least Mac OS X version 10.6.8 if you're running a Mac, or Windows XP Service Pack 2 or later if you're running Windows.
Is your computer up-to-date enough for iTunes 10.7?

I have an ipod touch 5th gen and when connected to itunes i get a message saying itunes was unable to load data class information from sync services. reconnect or try again later. anyone got any ideas? i've tried most things on most forums but still no jo

i have an ipod touch 5th gen and when connected to itunes i get a message saying itunes was unable to load data class information from sync services. reconnect or try again later. anyone got any ideas? i've tried most things on most forums but still no joy

Try here:
iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert
If not successful see the previous discussion on the right side of this page with the green checkmark.

So i got ios 7 in beta on my ipod touch, now several months later, it says my ipod touch needs to be activated. it wont activate over wifi or when connected to itunes. how can i fix this?

so i got ios 7 in beta on my ipod touch, now several months later, it says my ipod touch needs to be activated. it wont activate over wifi or when connected to itunes. how can i fix this?

You say you have iOS 7 beta. If you are a developer you have access to the private OS 7 developer's forum
iOS 7 Developer forum- Apple Developer
Otherwise you are on your own since you have a bootleg copy
PSA: iOS 7 If you're not a developer, don't install developer betas on your iPhone | TUAW - The Unofficial Apple Weblog

My iTunes library will not completely sync to neither my iPad nor my iPhone -- both are completely updated with the latest software. What do I have to do?? When I try to do the "autofill" option when connected to iTunes it says "no songs can be copied"

My iTunes library will not completely sync to neither my iPad nor my iPhone -- both are completely updated with the latest software. What do I have to do?? When I try to do the "autofill" option when connected to iTunes it says "no songs can be copied"...I literally bought some of these songs yesterday on my iPhone and now I can't sync them to my iPad. What is this issue? Usually I would just have to plug either device into iTunes and everything would sync, now nothing new syncs.

On your iPad tap Settings > Store
Switch Books off then back on then reset your iPad.
Hold the On/Off Sleep/Wake button and the Home button down at the same time for at least ten seconds, until the Apple logo appears.

ITunes 11.1.3 freezes when connecting to ITunes Store

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