ITunes 6 - still can't see CDs

Okay, I was having this problem in iTunes 5.0.1.4, as well. When I put an audio CD in either of my drives (external or internal), it doesn't show up in iTunes. My work-around right now is to rip the CD to mp3 using RealPlayer, then import the mp3 files into iTunes.
I think part of the issue might be that this is my work computer (hey, I'm chained to the desk, might as well listen to some good music) and, because of our company's firewall, I cannot access CDDB or the iTunes store. Since I maintain an almost identical library on my home computer, from which I can access CDDB and the store, this hasn't been a real problem for me (which is good, since there's nothing I can do about it).
The network guys have assured me in the past that they are not specifically blocking any iTunes sites. It just won't work through the firewall. A few other posters some weeks ago were theorizing that iTunes was not seeing CDs that it could not find in CDDB. Since I can't access CDDB, this would mean iTunes sees none of my CDs if this is, in fact, the problem.
I ran CD Diagnostics, and it looks like everything is fine, except that it isn't working. I have no idea where to go from here. Here are my results with an audio CD in the external drive:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. OptiPlex GX620
iTunes 6.0.0.18
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: Cdr4_xp (7.0.1.41),
UpperFilters: Cdralw2k (7.0.1.41), pwd_2k (7.0.1.41), GEARAspiWDM (2.0.4.3),
Video Driver: RADEON X600 Series \RADEON X600 Series
IDE\DiskWDCWD1600JD-75HBC0____________________08.02D08, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskMaxtor_6Y160P0________YAR4, Bus Type USB
USBSTOR\DiskSMSC___223_U_HS-CF____3.60, Bus Type USB
USBSTOR\DiskSMSC___223_U_HS-MS____3.60, Bus Type USB
USBSTOR\DiskSMSC___223_U_HS-SD/MMC3.60, Bus Type USB
USBSTOR\DiskSMSC___223_U_HS-SM____3.60, Bus Type USB
IDE\CdRomNEC_DVD+-RW_ND-6650A___________________102C___, Bus Type ATA, Bus Address [0,0]
USBSTOR\CdRomLITE-ONDVDRW_SOHW-832SVS0G, Bus Type USB
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Check the Windows Update website to verify that you have the latest service packs and patches for your OS. Service packs affect the performance of USB and firewire CD / DVD drives.
Current user is administrator.
D: _NEC DVD+-RW ND-6650A, Rev 102C
Drive is empty.
E: LITE-ON DVDRW SOHW-832S, Rev VS0G
Audio CD in drive.
Found 16 songs on CD, playing time 74:45 on CDROM-XA media.
Track 1, start time 00:02:00
Track 2, start time 01:08:68
Track 3, start time 05:39:41
Track 4, start time 09:39:09
Track 5, start time 15:24:74
Track 6, start time 19:58:49
Track 7, start time 24:01:00
Track 8, start time 28:36:39
Track 9, start time 32:51:41
Track 10, start time 37:29:70
Track 11, start time 42:41:08
Track 12, start time 49:26:46
Track 13, start time 55:46:52
Track 14, start time 59:29:44
Track 15, start time 63:05:55
Track 16, start time 70:05:46
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.

I am having the same problem. It was after I upgraded to itunes 6 when it started happening. Also now when I click check for updates it always says "the itunes server can not be contacted, please check your internet or try again later" My internet connection is working fine.
Wait a sec, I just found the solution. I went to Norton Internet security, status and settings, personal firewall, clicked the configure button, clicked programs tab, selected apple itunes and changed from blocked to automatic, clicked ok and relauched itunes and sure enough cd icon apeared. Checked for updates now and it said "the version 6.01 is the current version." Cool, I'm back in business. I hope this works for you too. If you have another firewall try checking config on itunes.

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