ITunes 8: When downloading album artwork for making thumbnails, it quits?

I just installed iTunes 8, and I tried opening it. It then starts to download the album artwork thumbnails, then all of a sudden a message shows saying,
"iTunes has stopped working, Windows is trying to blablabla.."
Then it forces you to closes the program. I tried pressing cancel before the message pops-up, but when I try to scroll down, it forces me to quit. Any fixes?

If iTunes 8.0 is crashing or freezing while creating artwork thumbnails, you may have a file containing corrupt artwork in your library. The steps to identify that file are somewhat complex and will involve moving and deleting some files, so only attempt them if you are pretty comfortable with performing those tasks.
When you first open iTunes 8, iTunes scans through your album artwork to build a thumbnail cache. You can disable this scan by opening iTunes in Safe Mode.
To open iTunes in Safe Mode:
Mac: Hold down the Command and Option keys while opening iTunes
Windows: Hold down the Ctrl and Shift keys while opening iTunes
If you open iTunes in Safe Mode, iTunes will only cache artwork from the album covers that are visible in the iTunes window. So you can view your library in grid view, and scroll down one row at a time. You will see iTunes generating the thumbnails for each of your albums as you scroll down. This may allow you to see which album is being processed by iTunes when the application crashes or hangs. Once you have an idea which files are causing the issue, locate the folder containing the files themselves in Finder or Windows Explorer, create a zip archive of the album, and delete the files themselves:
To create a Zip archive of the album
Mac: Right-click the folder in Finder that contains the album tracks and choose Compress <folder name>
Windows: Right-click the folder in Windows Explorer that contains the album tracks and choose Send to Compressed Zipped folder
After you have created a zip archive backup of the affected files, and deleted the originals, open iTunes normally (not in safe mode). Scroll back down to where you were when the crash occurred. If you got the right files, iTunes should just skip over that album and keep rendering thumbnails without crashing or hanging. If iTunes hangs or crashes right after the album that you thought was causing the issue, it may have actually been that next album, so repeat the zip and delete steps until you have found the problematic album.
If you identify the album that contains the file that causes the problem, we would be interested in getting a copy of the files to try to analyze the issue further. Please email me <[email protected]> and I will tell you how to send in the affected files for analysis.

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