ITunes 9.0.2 Crashes Trying to Access iTunes Music Store on Startup
HI, everyone,
I installed iTunes 9.0.2 today in preparation for an iPhone software upgrade, but iTunes freezes 100% of the time just after it starts up and tries to access the iTunes Music Store. There's a bit of activity in the progress bar when iTunes first starts, and then the progress bar for accessing the store shows half way finished and the program crashes (every time).
I've reinstalled, rebooted, removed and replaced the preference files and my library, all to no avail.
I'm running WinXP Pro SP 3, patches all up to date, but now I can't access my library on my computer nor can I upgrade my iPhone.
Others of you have had similar problems; one of you reported a "parental control" issue with CA security suite. I have Trend Micro and can't find any parental controls to deal with.
I have IE 8 installed but use Firefox 3.0.15.
This has been a horrible day. I have many papers to grade for my college classes and expected the installation to go smoothly (as the ones in the past have; iTunes 8 worked great).
Please help!
Dan
Oroville, CA
Hi, b noir,
No, I'm afraid I don't have Nod32 installed. I wish I did--maybe a simple fix!
I'm working from home using the laptop the school supplied me. It's a domain machine, and Trend Micro's OfficeScan is installed but it's offline (though it seems to be working). The Windows firewall is disabled, probably because of the school's antivirus installation, so there doesn't seem to be a setting I can access.
I'd guess something on my machine is forcing iTunes to free as it starts to access the Music Store. My heart just sinks every time I start iTunes (dozens of times today), only to see it freeze solid every single time I open it.
Dan
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